Percepta Заявленная компания
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers, and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. читать еще
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It's great but, if you follow your schedule your case load can become overwhelming simply because some teams go into other auxes to avoid taking calls. You'll have 40 agents available but only 3 or so will be in ready which penalizes the people who follow their schedules.
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
We're always having different things to encourage participation
Что вам больше всего нравится в команде руководства?
Leadership is readily accessible and available to speak with
Что приносит вам больше всего счастья/радости на работе?
The time I have available to actually focus on my customers.
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