
The team has no direction or spirit. They have been ground down to dust.
Upper Management should value the experience and ideas of their lower management & increase incentives, not take them away.
The cognitive dissonance is real. The talk about culture is big and endless. In reality, these people are toxic.
Actually walk the culture talk. Listen to front line managers. Invest in the people that make you money.
Listening. Recognizing when a store is in trouble and take action. Support front line managers when members are being unreasonable.