Planet Fitness CS Rep Employee Reviews
Briefly describe your overall experience at your company
At PF it’s a good experience working here but i give the tamarac location a 0 in good managem
Review from Customer Support Dept
The people are what make it worth it but the management team is horrible
Review from Customer Support Dept
Review from Customer Support Dept
Disappointing, embarrassing, thrown into things to fast on the first day
Review from Customer Support Dept
What do you like best about the leadership team?
I love planet fitness it is a great environment to be in
Review from Customer Support Dept
Great leadership, no slacking off though
Review from Customer Support Dept
We are all on the same page and things get done and they are willing to let workers shine
Review from Customer Support Dept
Provided clear goals to focus on
Review from Customer Support Dept
People are fun and professional
Review from Customer Support Dept
What does the leadership team need to get better at?
Avoid drama and holding grudges. Very unprofessional, they promote their friends
Review from Customer Support Dept
Communication and focusing on team more than just higher ups. There's a huge disconnect between in club staff and the people above them.
Review from Customer Support Dept
Leadership needs to grow a backbone, learn to talk to employees instead of tiptoeing around them, and deal with issues in the store.
Review from Customer Support Dept
What is the best part about your compensation package?
I'm not really sure I need to think about it
Review from Customer Support Dept
I get 401k , accessing my benefits
Review from Customer Support Dept
Medical, dental and vision are great.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
At the Tamarac gym, we do not get paid enough to deal with the stuff we go through. management makes our jobs harder and we get no help or assistance
Review from Customer Support Dept
Pay for our franchise is barely above minimum wage but even in desperate need overtime is never approved meaning sometimes we can work 7 days a week and still not hit 40 hours. Many times I've gone above and beyond covering shifts and supporting management but there's never acknowledgment.
Review from Customer Support Dept
I am the overnight worker and i do so much for little pay. I clean the entire gym by myself no manager is on the clock and i go put up weights mop locker rooms clean top to bottom every single treadmill and i believe should be making between $15-$18/hr but i only make min wage
Review from Customer Support Dept
Being paid more, able to receive bonuses and commission on certain items
Review from Customer Support Dept
We have to deal with difficult people and more money would be nice
Review from Customer Support Dept
What are some of the best things about your team?
The employees are nice and work hard
Review from Customer Support Dept
Great front desk teams but underpaid
Review from Customer Support Dept
Some of my teammates are the most amazing people. Seriously have so much fun and love being around them.
Review from Customer Support Dept
They are all hard workers
Review from Customer Support Dept
Most employees a laid back and nice people
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworkers are unprofessional and management doesn't care
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Members for the most part are pleasant
Review from Customer Support Dept
Interacting with coworkers and gym members. Being able to be active throughout the day. Pretty laid back.
Review from Customer Support Dept
Everybody is working out to be healthy
Review from Customer Support Dept
It’s a generally positive place. Not no many negative people
Review from Customer Support Dept
Interacting with members and working with coworkers
Review from Customer Support Dept
What needs to change to make the company culture better?
More emphasis on maintaining professionalism
Review from Customer Support Dept
The management makes the company atmosphere negative
Review from Customer Support Dept
What did you like most about the interview process?
There was two people with me and the questions were relatively easy to answer
Review from Customer Support Dept
It was fast and easy
Review from Customer Support Dept
Good interview questions, did not feel forced
Review from Customer Support Dept
It took less than 20 min
Review from Customer Support Dept
To the point and friendly
Review from Customer Support Dept
What would you improve about your company's interview process?
The GM needs to know what can be asked and what cant be asked during the interview
Review from Customer Support Dept
What makes you most happy at work?
Seeing my coworkers and seeing the regulars that come in to work out
Review from Customer Support Dept
Member interactions and member services
Review from Customer Support Dept
Spending my day with my coworkers and being social with members
Review from Customer Support Dept
Seeing people reach their goals and smile
Review from Customer Support Dept
Black card perks on our breaks
Review from Customer Support Dept
What's going wrong and how can it be improved?
Gym has the whole safe space idea which I don't agree with. Learn to step out of comfort
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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