Planet Fitness Employee Reviews

its tough, it honestly doesn't feel much different from a fast food job minus the food and replace it with equipment

Your sales rep makes 90X the amount of the people who provide the actual service . . . and you proudly post this information; I think this alone speaks for how you run your company; you even have stats on people who work less than a year tend to have no opinion on you . . . keep the door revolving

Review from Operations Dept

Happy work enviornment friendly customers

Communication. This is a beautiful company that is thriving and will continue to do so however there is a bit of neglect in areas that is resulting in many canceled memberships and whatnot. We are a smaller club, but there is still a lot of heart here and we are forgotten. Communication.

Its been okay. But when it comes to other things with the job i feel its more on the poor side instead of great. I would love to speak with someone about my concerns for this job.

His attitude is great its very uplifting

My manager goes above and beyond to help us in anyway

They really seem to care

They are polite, relaxed, friendly, and encouraging.

Team work and helpful everyone

Create a culture of development with clearer, written expectations availble in one spot for all instead moultiplr locations or coming different from different levels of leadership.

Being accessible to employees and former employees.

Review from Customer Support Dept

First of all a raise in pay for everyone that is well trained and spot on to all of the procedures should be a must.

Taking to employees with respect

Review from Sales Dept

Listening and communicating with the people that work day to day with the customers instead of making changes that not only make customers but your employees angry as well. I want leadership that actually works alongside us and inspires us by their actions not just by delegating. . .

Review from Operations Dept

Free membership and stock options

Free membership and paid time off.

I like the free membership

Paid time off when we dont work

I am offered health insurance which was very nice.

Compensation is the lowest in the market typically.

this questionaire is now wasting my time - which is typical of the out of touch nature of corporate america. If you want me to feel valued, make it possible to communicate with you easier.

Review from Customer Support Dept

There are many reasons why I feel this way. This has been going on for a bit.

I don't feel valued or compensated, I need to money and I intend on finding a better workplace soon

Review from Operations Dept

Competitive compensation would be nice or at least more room to grow with the comany to make more money to be able to function comfortably

We do our job really well, all the team members at my location have such a great bond and team chemistry.

Nice friendly loving caring and respectful

Review from Sales Dept

Has been awhile for that

Review from Operations Dept

We all work as a team to make sure we all complete our tasks smoothly. We communicate well. They are very upbeat and positive. We get lots of praise from guess about how much of a great job we do.

we are the best gym we take care of our members we are very loved

Coworkers at Planet Fitness can strive to improve the work environment by fostering a culture of collaboration, support, and professionalism. This can include: 1. Communication: Encourage open and honest communication among coworkers to address issues and find solutions together.

Learn how to properly talk to people without an attitude

Coworkers need to improve on timeliness and cleaning

My team is not a team at all and the managment team are possibly the worst people to talk to no real guidance or support or encouragment .

Be willing to act as a team

The customers are awesome and it's interesting to see everyone all together at one time.

All of the team members here are super friendly and likeable

Some of the amazing guest I serve

Review from Operations Dept

My customers. They are amazing

non jugmental everyone can be their selfs

Work on building people up instead of tearing them down

The team needs to have a meeting and everyone should hold hold the standard to we are all on the same level so we should all have the chance to speak and be understood at an unbiased level. That way we can be all on the same page . we could maximize productivity.

Planet Fitness can improve its company culture by implementing several strategies: 1. Fair Compensation: Ensure fair compensation and recognition for employees, including regular raises and bonuses for their hard work. 2. Transparent Communication: Foster transparent communication between manageme

Find an easier way to contact regional managers or human resources to complain about misconducts on management's behavior.

The managers and the pay rate

it was not too drawn out

My last manager was much more in tune with hiring and keeping business first.. my new management only hires individuals that they know and are friends with.. if they don't get drunk and play video games after work they're not getting hired

The Manager was awesome and very direct.

It felt like I might have found a place I wanted to work at, however what was presented to me and what I recieved was completely different.

Review from Operations Dept

The interaction with the hiring manager was the best part because they were able to get a chance to know me better upon being hired

Screening for creeps and weirdos who make coworkers uncomfortable

to actually interview people. i didnt get interviewed

Make the questions more blunt

Picking better candidates and interview carfefully plus background ckecks

There was an overall lack of communication through the process and I was expected to memorize a long and complicated document in only two days, which is unreasonable and unrealistic for most individuals

Being able to help people succeed

Interacting with the people has been a pleasure.

The employees and customers always

Review from Sales Dept

Being able to interact with the members and make there experience at the gym great. Also the abilty to become more knowledgeable in the fitness area is a great plus as well.

seeing my coworkers meeting new pepole and my same frequent members

customers had a very hard time opting out. they routinely complained that it's too difficult to cancel or hold the membership.

Review from Customer Support Dept

You actively make deals and information consistently and almost seems like on purpose sometimes and it obviously leads to a lot of incidents where people feel ill-informed because not only is some of the information not concise but it's presentation is also kinda suspicious quite often, (misleading)

Review from Operations Dept

Planet Fitness can enhance its relationship with customers by focusing on several key areas: 1. Improved Customer Service: Train staff to provide exceptional customer service, addressing inquiries, concerns, and feedback promptly and courteously. 2. Personalized Experiences: Offer personalized exp

Upper management needs to actually care about employees with actually difficult lives instead of just sitting on their $20,000 couches doing nothing but taking photos of their autistic employees

Different people over management that are actually fair and have the ability to communicate.