
Compassion and commitment to servicing our joint partners. The people that I interact with on an ongoing basis help keep me motivated and encourage me to aspire for excellence.
Misaligned goals that are not in tune with the reality. Mismanagement of lead volume dispersion across teams. More input for team members should impact the decision process and timelines.
Understand the implications of systemic changes. Emphasis on the people that make the company what it is, and not accelerating towards systems and processes designed to push people out. There can be more emphasis on employee satisfaction.
The executives need to spend more time in the shoes of the people that work directly with the students, so they can understand that challenges and limitations of the systems/tools we have. There is need to understand the small difference with our many partners and employees.
The world that we live in is constantly increasing the cost of living, while the compensation does not keep up. Ideally, if the compensation I get for my role was more in tune with the increasing cost of living. I would also suggest some type of child care credit/support for parents.