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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
ContactPoint360 Company Culture
ContactPoint360 Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
Awards
ContactPoint360 CEO
Top 5%Top 5% of Similar Size Companies
Asad Mirza
90 /100
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Mission, Vision, & Values
At ContactPoint360, we believe that customer service should be more than just a transaction. We strive to create a human connection with every customer interaction, anticipating their needs and providing personalized solutions that exceed their expectations. Our focus on design and technology allows us to create innovative solutions that enhance the customer experience and set us apart from our competitors. We are committed to building long-lasting relationships with our clients, and we measure our success by the satisfaction and loyalty of our customers. At ContactPoint360, we aim to inspire and delight every customer we serve.
ContactPoint360 Culture At a Glance
ContactPoint360 has 2500 employees. 984 employees at ContactPoint360 have reviewed ContactPoint360 across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 months ago.
Overall, the 984 ContactPoint360 employees give their leadership a grade of A+, or Top 5% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at ContactPoint360 are generally satisfied with their total compensation at ContactPoint360, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ContactPoint360 are extremely happy with their team. 984 Participants grade the quality of their coworkers an A+. The majority believe the meetings at ContactPoint360 are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ContactPoint360 believe the environment at ContactPoint360 is positive. Most Participants believe the pace of work at ContactPoint360 is comfortably fast. About 72% of the employees at ContactPoint360 work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.
Overall, the employees at ContactPoint360 are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
ContactPoint360 employees generally work 8.7 hrs a day
Work Hours
A Day in the Life
Employees at ContactPoint360 report the work pace is comfortably fast
Work Pace
A Day in the Life
95% of ContactPoint360 employees look forward to interacting with their team every day
Coworkers
A Day in the Life
ContactPoint360 employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
81% of ContactPoint360 employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
ContactPoint360 employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
91% of ContactPoint360 employees call their work environment positive
Environment
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Gender Score How positively women rate their overall experience at ContactPoint360
ContactPoint360 currently ranks in the Top 15% of similarly sized companies
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Diversity Score How positively minorities rate their overall experience at ContactPoint360
ContactPoint360 currently ranks in the Top 10% of similarly sized companies
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eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies
49
eNPS Score
| 63% | Promoters |
|---|---|
| 23% | Passives |
| 14% | Detractors |
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Let ContactPoint360 Know You Want To Work There
ContactPoint360 vs Competitors
- 1st
TP89 / 100 - 2nd
TaskUs84 / 100 - 3rd
Concentrix84 / 100 - 4thContactPoint36082 / 100
- 5th
VXI Global Solutions70 / 100
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
- Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
- Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
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