ContactPoint360 Mission, Vision & Values | Comparably
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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
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EMPLOYEE
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ContactPoint360 Mission, Vision & Values

ContactPoint360 Mission Statement

At ContactPoint360, we believe that customer service should be more than just a transaction. We strive to create a human connection with every customer interaction, anticipating their needs and providing personalized solutions that exceed their expectations. Our focus on design and technology allows us to create innovative solutions that enhance the customer experience and set us apart from our competitors. We are committed to building long-lasting relationships with our clients, and we measure our success by the satisfaction and loyalty of our customers. At ContactPoint360, we aim to inspire and delight every customer we serve.

ContactPoint360 Vision Statement

At ContactPoint360, we are driven by a vision of transforming the way businesses connect with their customers. We believe that communication is key to building lasting relationships, and our mission is to provide the most innovative and effective customer engagement solutions that enable businesses to deliver exceptional experiences. We are obsessed with our customers, always seeking to understand their needs and exceed their expectations. We are committed to constantly pushing the limits of what is possible, using technology to unlock new opportunities for growth and efficiency. Our goal is to be the world's leading provider of customer engagement solutions, trusted by businesses of all sizes and industries. At ContactPoint360, we are passionate about transforming the customer experience and helping businesses thrive in a rapidly changing world.

ContactPoint360 Values

  • Customer-centric
  • Simplicity
  • Results-driven
  • Attention to detail
  • Innovation
  • Agility
  • One team, one fight

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ContactPoint360 Employee Alignment

Comparably data clearly shows that a focused mission statement and cohesive core company values are vital to maintaining employee alignment.

AnswerPercent
Yes94%
No6%
Are you proud to be a part of your company?
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Yes0%
No0%
Are you motivated by your company's mission, vision, & values?
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Very Important0%
Important0%
Neutral0%
Less Important0%
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How important was your Company's mission while job searching?
AnswerPercent
Yes89%
No11%
Are your company's goals clear, and are you invested in them?
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