92
out of 100
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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
ContactPoint360 Competitors
ContactPoint360 competitors include TP, TaskUs, Concentrix, VXI Global Solutions and Sutherland Global Services. ContactPoint360 ranks 1st in Product Quality Score on Comparably vs its competitors. See below how ContactPoint360 compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
4th
eNPS Rank
4th
Gender Rank
4th
Diversity Rank
4th
Product Quality
1st
NPS Rank
1st
Pricing Rank
2nd
Customer Service
1st
See ContactPoint360 Culture vs Competitors:
CEO Ratings Comparison
ContactPoint360 CEO Score Ranks 4th
984 Employees at ContactPoint360 rate Asad Mirza a 90 out of 100, which ranks them 4th below Concentrix's CEO,Chris Caldwell. Last rating was 2 months ago.
- 1st
Daniel JulienTP13044 Employees at TP rate Daniel Julien a 92 out of 100, which ranks them 1st out of ContactPoint360 competitors. Last rating was today.
- 2nd
Bryce MaddockTaskUs91out of 10011635 Employees at TaskUs rate Bryce Maddock a 91 out of 100, which ranks them 2nd out of ContactPoint360 competitors. Last rating was a day ago.
- 3rd
Chris CaldwellConcentrix91out of 1001645 Employees at Concentrix rate Chris Caldwell a 91 out of 100, which ranks them 3rd out of ContactPoint360 competitors. Last rating was today.
- 5th
David ZhouVXI Global Solutions71out of 100242 Employees at VXI Global Solutions rate David Zhou a 71 out of 100, which ranks them 5th out of ContactPoint360 competitors. Last rating was 6 days ago.
- 6th
Dilip VellodiSutherland Global Services67out of 100264 Employees at Sutherland Global Services rate Dilip Vellodi a 67 out of 100, which ranks them 6th out of ContactPoint360 competitors. Last rating was 6 days ago.
Product Quality Score Comparison
ContactPoint360 Ranks 1st in Product Quality Score
3 Customers rate ContactPoint360 Product Quality Score a 4.1/5, which ranks it 1st against its competitors.
NPS Comparison
ContactPoint360 Ranks 1st in Net Promoter Score
4 Customers rate ContactPoint360 Net Promoter Score a 50, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend ContactPoint360 to a friend?”.
Pricing Score Comparison
ContactPoint360 Ranks 2nd in Pricing Score
3 Customers rate ContactPoint360 Pricing Score a 4.1/5, which ranks it 2nd against its competitors, below TaskUs.
Customer Service Comparison
ContactPoint360 Ranks 1st in Customer Service
3 Customers rate ContactPoint360 Customer Service a 4.1/5, which ranks it 1st against its competitors.
Overall Culture Score Comparison
ContactPoint360 Ranks 4th in Overall Culture Score
984 Employees rate ContactPoint360 Overall Culture a 82/100, which ranks it 4th against its competitors, below Concentrix. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
ContactPoint360 Ranks 4th in Employee Net Promoter Score
984 Employees rate ContactPoint360 Employee Net Promoter Score a 49, which ranks it 4th against its competitors, below Concentrix. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at ContactPoint360 to a friend?”.
Gender Score Comparison
ContactPoint360 Ranks 4th in Gender Score
456 Employees rate ContactPoint360 Gender Score a 84/100, which ranks it 4th against its competitors, below Concentrix. The Gender Score tracks how positively women rate their experience at ContactPoint360.
Diversity Score Comparison
ContactPoint360 Ranks 4th in Diversity Score
859 Employees rate ContactPoint360 Diversity Score a 83/100, which ranks it 4th against its competitors, below Concentrix. The Diversity Score tracks how positively diverse employees rate their experience at ContactPoint360.
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