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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
ContactPoint360 Company Culture
ContactPoint360 Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
ContactPoint360 CEO
Top 5%Top 5% of Similar Size Companies
Asad Mirza
90 /100
See More
Diversity at ContactPoint360
Top 10%Top 10% of Similar Size Companies
A
Diverse employees at ContactPoint360 have rated Team, Leadership, and CEO Rating as the highest categories they have scored
Women at ContactPoint360
Top 15%Top 15% of Similar Size Companies
A-
Women at ContactPoint360 have rated Team, Leadership, and CEO Rating as the highest categories they have scored
ContactPoint360 eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies
Recommend to a Friend?
49
ContactPoint360 employees are 49% more likely to recommend ContactPoint360 as a great place to work
| 63% | Promoters |
|---|---|
| 23% | Passives |
| 14% | Detractors |
Working at ContactPoint360
Working at ContactPoint360 is rated highly by 984 employees, across various culture dimensions. ContactPoint360 employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting ContactPoint360’s culture in the Top 5% compared to similar sized companies on Comparably and in the Bottom 45% compared to other companies in Toronto. See below in detail how working at ContactPoint360 was rated by employees.
Overall Company Culture at ContactPoint360
A+
Overall Company Culture at ContactPoint360 is rated A+
Last updated months ago
Top
5%
ContactPoint360 ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
ContactPoint360 Employee Reviews
Out of 5616 ContactPoint360 employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping ContactPoint360 improve their work culture.
| Positive Reviews | 90% |
|---|---|
| Constructive Feedback | 10% |
Positive Reviews From ContactPoint360 Employees
- What are some of the best things about your team?They are really amazing much
- What do you like best about the leadership team?They are excellent and accommodating like family
- What makes you most happy at work?I find everyday exciting and challenging
Constructive Feedback From ContactPoint360 Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I feel undervalued because my salary hasn’t reflected my workload, and the inconsistent schedule adds to the stress. Mo
- Why do you feel undervalued and what would make you feel better about your compensation?Compensation isn’t just about salary. Lack of benefits like healthcare, paid time off, or work-life balance initiatives can make employees feel less valued. Introducing performance-based bonuses, annual profit sharing, or equity options can make
- What do your coworkers need to improve and how could you work together better?TEAM WORK AND PROFESSIONALISM IS A MUST
ContactPoint360 Company Information
ContactPoint360 Company Overview
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals.
ContactPoint360 was founded in 2007 and its current CEO is Asad Mirza. Since its inception 19 years ago, ContactPoint360 has grown to 2500 employees.
ContactPoint360 Mission, Vision & Values
ContactPoint360 Mission Statement
At ContactPoint360, we believe that customer service should be more than just a transaction. We strive to create a human connection with every customer interaction, anticipating their needs and providing personalized solutions that exceed their expectations. Our focus on design and technology allows us to create innovative solutions that enhance the customer experience and set us apart from our competitors. We are committed to building long-lasting relationships with our clients, and we measure our success by the satisfaction and loyalty of our customers. At ContactPoint360, we aim to inspire and delight every customer we serve.
ContactPoint360 Vision Statement
At ContactPoint360, we are driven by a vision of transforming the way businesses connect with their customers. We believe that communication is key to building lasting relationships, and our mission is to provide the most innovative and effective customer engagement solutions that enable businesses to deliver exceptional experiences. We are obsessed with our customers, always seeking to understand their needs and exceed their expectations. We are committed to constantly pushing the limits of what is possible, using technology to unlock new opportunities for growth and efficiency. Our goal is to be the world's leading provider of customer engagement solutions, trusted by businesses of all sizes and industries. At ContactPoint360, we are passionate about transforming the customer experience and helping businesses thrive in a rapidly changing world.
ContactPoint360 Values
- Customer-centric
- Simplicity
- Results-driven
- Attention to detail
- Innovation
- Agility
- One team, one fight
Sustainability and Corporate Social Responsibility at ContactPoint360
We have made a commitment to reduce its environmental impact by implementing energy-efficient technologies and practices by investing in energy-efficient lighting, HVAC systems, and IT equipment, and have implemented recycling and waste reduction programs.
We are also committed to reducing its carbon footprint by implementing telecommuting and remote work policies in a few countries which have reduced the need for employees to commute to the office.
We have also implemented a "green" procurement policy, which prioritizes the purchase of environmentally-friendly products and services.
We recognize the importance of protecting the environment, and we are committed to reducing our impact on natural resources. Our environmental initiatives include reducing greenhouse gas emissions, conserving water, and promoting sustainable practices among our employees and clients.
We are committed to giving back to the communities in which we operate, Our philanthropy program supports a variety of charitable causes, including education, healthcare, and environmental conservation.
We also support disaster relief efforts and have provided financial and material support for relief efforts following natural disasters such as hurricanes and earthquakes.
| Headquarter | 1880 O'Connor Dr Toronto M4A 1W9 Canada |
|---|---|
| Website | www.contactpoint360.com |
| Founding Date | 2007 |
| Company Status | Private |
| Jobs | contactpoint360.com/careers/ |
| Social Sites |
"Step into the nostalgia of ContactPoint360's incredible 2023 journey! ???? Join us in this special recap video as we reminisce about the amazing memories, milestones, and camaraderie that defined our year. Relive the highlights, celebrations, and the spirit that drives us forward. ???? Stay connected with us on our journey ahead! #ContactPoint360 #2023Recap #Memories"
Celebrating 5 Years of ContactPoint 360 in Colombia - Throwback Memories!
Helping Shelter Puppies Find New Homes.
"Throwback to Our Epic New Year's Eve Party in Colombia!
Spreading Smiles and Love!
"World No Discrimination Day: Embracing Diversity and Choosing Love"
Part 7 - ???? Give your customers a sound experience!
Part -6???? Get a ‘thank you’, not a ‘screw you’!
Part 5 - ???? Restore calm with your customers!
Part 4 - ???? Turn late service into great service!
ContactPoint360 Employees
ContactPoint360 has 2500 employees. 984 employees at ContactPoint360 have reviewed ContactPoint360 across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 984 ContactPoint360 employees give their leadership a grade of A+, or Top 5% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at ContactPoint360 are generally satisfied with their total compensation at ContactPoint360, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at ContactPoint360 are extremely happy with their team. 984 Participants grade the quality of their coworkers an A+. The majority believe the meetings at ContactPoint360 are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at ContactPoint360 believe the environment at ContactPoint360 is positive. Most Participants believe the pace of work at ContactPoint360 is comfortably fast. About 72% of the employees at ContactPoint360 work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.
Overall, the employees at ContactPoint360 are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
ContactPoint360 employees generally work 8.7 hrs a day
Work Hours
A Day in the Life
Employees at ContactPoint360 report the work pace is comfortably fast
Work Pace
A Day in the Life
95% of ContactPoint360 employees look forward to interacting with their team every day
Coworkers
A Day in the Life
ContactPoint360 employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
81% of ContactPoint360 employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
ContactPoint360 employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
91% of ContactPoint360 employees call their work environment positive
Environment
Joining ContactPoint360 - Employee Onboarding
The prevailing opinion from Comparably users in Toronto about their company is that it was very prepared on their first day. Toronto employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
ContactPoint360 KPIs and OKRs
Employees’ understanding of ContactPoint360 KPIs and OKRs is essential for its success. Out of 977 ContactPoint360 employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 867 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
ContactPoint360 CEO & Leadership
90 /100
ContactPoint360 CEO Awards and Recognitions
ContactPoint360’s CEO Asad Mirza started in this role in 2007. Asad’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Toronto. With a high CEO score, Asad Mirza has won the Best CEOs in 2024. ContactPoint360’s CEO is highly regarded especially by employees in the Design department, employees in the Customer Success department, and employees in the Engineering department. However, employees in the Training department, African American/Black employees, and employees in the Marketing department have a less favorable view of the CEO and believe there is room for improvement. Compared to ContactPoint360’s competitors, Asad Mirza ranks right above VXI Global Solutions CEO David Zhou. Under Mirza’s leadership, ContactPoint360 employee respondents are most happy about their Environment and the company’s Executive Team. Compensation and Perks And Benefits are two areas, according to respondents, where ContactPoint360 could stand to see real improvement.
ContactPoint360 Leadership
The ContactPoint360 Executive Team is rated an “A+” and led by CEO Asad Mirza, Vice President, Client Relations and Partnerships ELIZABETH SEDLACEK, and Senior Vice President of Global Operations and Partnerships MARK RODRIGUE
Asad Mirza CEO / President
Asad Mirza serves as the CEO / President of ContactPoint360.
ELIZABETH SEDLACEK Vice President, Client Relations and Partnerships
Elizabeth has 22 years of experience in the contact center industry and leads all sales initiatives for CP360 across... read more
MARK RODRIGUE Senior Vice President of Global Operations and Partnerships
Mark has 20 years of senior management experience and is an expert in growing and developing contact center services... read more
MARGUERITA PATTISON Chief Financial Officer
A CPA, CA with over 30 years of progressive experience in various industries and financial management roles, including... read more
ContactPoint360 Salaries
How much does ContactPoint360 pay?
How much do people at ContactPoint360 get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at ContactPoint360 is $112,135, or $53 per hour, while the estimated median salary is $117,525, or $56 per hour.
At ContactPoint360, the highest paid job is a Corporate Counsel at $179,837 annually and the lowest is a CS Rep at $46,824 annually. Average ContactPoint360 salaries by department include: Product at $132,626, Operations at $86,776, Engineering at $128,168, and Communications at $79,003. Half of ContactPoint360 salaries are above $117,525.
984 employees at ContactPoint360 rank their Compensation in the Top 50% of similar sized companies (based on 1975 ratings) while 984 employees at ContactPoint360 rank their Perks And Benefits in the Top 50% of similar sized companies (based on 1961 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $68k | $68k | 1st Percentile |
17th Percentile $90k | $90k | 17th Percentile |
33rd Percentile $110k | $110k | 33rd Percentile |
50th Percentile $164k | $164k | 50th Percentile |
67th Percentile $218k | $218k | 67th Percentile |
83rd Percentile $245k | $245k | 83rd Percentile |
100th Percentile $275k | $275k | 100th Percentile |
$112,135*
Average Compensation
$117,525*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
ContactPoint360 Salaries by Department
Diversity & Inclusion at ContactPoint360
Diverse employees at ContactPoint360 score the company 83/100 across various culture categories, placing ContactPoint360 in the Top 10% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at ContactPoint360 across various culture dimensions.
At ContactPoint360, we believe that diversity and inclusion are not just buzzwords, but core values that shape our company culture and guide our decisions. We are committed to creating an environment where everyone, regardless of their race, ethnicity, gender, age, religion, sexual orientation, disability, or any other characteristic, feels welcomed, respected, and supported.,We recognize that diversity is not only a moral imperative but also a strategic advantage. By bringing together individuals with different backgrounds, perspectives, and experiences, we can foster innovation, creativity, and collaboration that drive business growth and societal impact.,To live up to our commitment:,1-We Recruit, hire, and promote employees based on merit and potential, without discrimination or bias.,2-Provide equal opportunities for career development, training, and mentorship to all employees.,3-Foster a culture of mutual respect, open communication, and constructive feedback.,4-Ensure that our policies and practices are inclusive and accessible to all, including reasonable accommodations for employees with disabilities.,5-Celebrate diversity and cultural richness through various initiatives, such as diversity and inclusion training, affinity groups, community outreach, and events that recognize and honor different backgrounds and traditions.,6-Continuously assess and improve our diversity and inclusion efforts, using metrics and feedback from employees and external partners.,,We recognize that creating a truly inclusive workplace is an ongoing journey, and we are committed to learning, growing, and evolving. We welcome feedback and suggestions from our employees and stakeholders on how we can better support diversity and inclusion at ContactPoint360.
Ranked Culture the Highest
Ranked Culture the Lowest
ContactPoint360 Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
ContactPoint360 PTO
ContactPoint360 PTO and Vacation policy typically gives 10-15 days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Frequently Asked Questions regarding ContactPoint360
What is ContactPoint360 address?
ContactPoint360 location is at 1880 O'Connor Dr
Who is the CEO of ContactPoint360?
ContactPoint360 CEO is Asad Mirza, their score by employees is 90
What is ContactPoint360 eNPS?
The eNPS for ContactPoint360 is 49
What is the salary for Executive Assistant in ContactPoint360?
Executive Assistant average salary in the US is 68k
What are the salaries in the Marketing in ContactPoint360?
The average salaries for Marketing in ContactPoint360 is 92k
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