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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
ContactPoint360 Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
I find everyday exciting and challenging
Review from Sales Dept
Just to see the numbers go up from how many times I have flip and trying to catch up from the number 1 most flips in our account.
I’m happiest when I feel productive, supported by my team, and reco
Review from Operations Dept
MY TASK AND THE AGENTS VISITING THE OFFICE
Being paid and having friends inside the office.
Review from Operations Dept
helping customers in their concerns and also the ambiance
Review from Customer Support Dept
Workmates, workmates, workmates. workmates, workmates
Review from Operations Dept
The new facility and the well thought lobby decors.
the salary of course gets me going
Review from Operations Dept
Fair compensation and friendly employees.
Review from IT Dept
WORK MATES AND S A L A R Y
Review from Customer Support Dept
Doing my job, learning from it since I really like to know different kind of costumers for my on going business. And I am excited one day I got a promotion I deserve and to duplicate my learnings and the way I handle my job.
Being around with my coworkers
Review from Customer Support Dept
Salary, co workers, free food.
Review from Operations Dept
Because of the beautiful employee's at ever LOB's
Review from Finance Dept
what makes me happy at work is if I can see my co workmates growing and seeing their names on the leader board by sharing my expertise and knowledge.
Review from Operations Dept
a lot to choose to play indoor games
Review from Customer Support Dept
My team, and most especially the customers that I will help.
Review from Customer Support Dept
I am happy because the job is not so difficult for me
Great colleagues and not really much
What's going wrong and how can it be improved?
I think for me it would be fair if listening to all the employees' concern or request but also to make an action to it.
Review from Operations Dept
toxic environment and management. no room for improvement, we can't control people's personalities.
Review from Customer Support Dept
By making necessary action of what they have promised specially for the incentives.
Review from Operations Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplace. Read on
Review from Marketing Dept
There is no option for a neutral answer. I am not excited to go to work but I am not dreading it either. I am neutral.
Review from Operations Dept
Increase of pay. Needs allowances and bonuses
Review from Customer Support Dept
The management's action plans always changes... It is not consistent and this affects the scores and the health of the employees
Review from Operations Dept
The management is the main problem in this company and they always blame the employees for their mishaps.
Review from Sales Dept
Some of the updates are not cascaded properly to the agents and sometimes it cause misleading actions and misinformation. We need clarity so that we can assist the customers properly.
Better pay for the agents.
Review from Operations Dept
The salary is not that enough to our work load
Review from Operations Dept
Instead of providing us with job chances and coaching to help us develop and perform better, managers are more concerned with personal matters.
Review from Operations Dept
Offering work from home set up
Review from Operations Dept
Some of the team leaders won’t consider the feelings of the agents and don’t empathize as they always make an excuses that agents must be flexible all the time and these team leade
Just the salary needs to be better.
Review from Customer Support Dept
It's best if you offer equal salary offer to all employees and give equal rights to people who'd like to negotiate according to their skills. I'm one of the applicant that was not given that change. Also for the HMO its best to have effective on day 1 not after 6 mons. What if something goes wrong?
Review from Customer Support Dept
Scheduling issues. Changing of shift every week
Review from Customer Support Dept
The company should have a good management and growth for the employee, there is sometimes confusion regarding the schedule and leave files to where you need to absent instead of leave since the important matter that you need to attend was already been declined by your Supervisors.
Review from Customer Support Dept
The company should provide incentives. We are working to get paid, and if we feel satisfied, that is the time we may feel excited to go to work.
Review from Customer Support Dept
They should not condemn any hearsay since it will affect the mental health of others. they should act professional;. even people who have a higher post became toxic because of accusations.
Review from Customer Support Dept
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