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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
ContactPoint360 Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
They are really making us grow and develop our skills
Review from Sales Dept
The vibe, clean pantry and with lockers with entertainment like the ps5 and the billiard.
The culture encourages teamwork and open communication, which makes it easier to collaborate and feel included.
Review from Operations Dept
THE AGENT COMING IN AN OUT OF THE OFFICE
Growth isn’t just about the company; it’s about the people who drive it. We’re dedicated to su
Review from Operations Dept
nothing to think of right now.
Review from Operations Dept
none that I could think of
Review from Customer Support Dept
the diversity of the employees
Review from Operations Dept
Teamwork, communication and interaction among coworkers.
Review from IT Dept
work as a team and avoid making stories to other people.
Review from Operations Dept
h m m m m m
Review from Customer Support Dept
Celebrating together birthdays, holidays and having events every month.
my co workers are very friendly
Review from Customer Support Dept
Acknowledging birthday celebrants, monthly events, free food.
Review from Operations Dept
friendly environment, respectful, understanding and diverse
Review from Operations Dept
i'm not quite sure with my take on this
Review from Customer Support Dept
a lot of monthly activities
Review from Customer Support Dept
Nothing. Pay needs to be increased
Review from Customer Support Dept
It has a lot of engagement activities majorly centered for extroverts, like people who could openly make Tiktok videos and dress up in the work place.
People are great also the company itself.
Review from Customer Support Dept
What needs to change to make the company culture better?
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplac
Review from Marketing Dept
There has been a big improvement at the Employee Engagement level and I wish they would keep up with the new changes.
Review from Operations Dept
Listen to agents when they report an attitude with regards to their Team Leader.
Review from Operations Dept
EVICT TEAM LEAD MARIHOY INOC BECASUE WHEN SHE DO COACHING OR IF NOT COACHING JUST RANDOM DAYS, SHE INTERFERE THE PERSONAL LIVES OF OTHER PEOOPLE AND LOOKING DOWN AT WHAT THE AGENT IS WEARING
Review from Customer Support Dept
Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives
Review from Customer Support Dept
Better compensation and improvement on the disputes on pay.
Review from Customer Support Dept
The company is small so words spread like wildfire. How about we teach everyone to mind their own business. I'm tired of pleasing people whom I'm not even aware of their existence make comments on what LEGAL, APPROPRIATE, THINGS I DO in the workplace. Can't a working man just eat a sandwich in peace
It's best that the account on production flow is segmented or enclosed. Cause when we take phone calls. Our Customer tend to hear the background noises from other accounts.
Review from Customer Support Dept
My suggestion to enhance company culture is for the company to promote enjoyment at work. Both myself and other coworkers have encountered instances of bullying within the workplace. I believe it would be beneficial for the company to organize sessions where speakers address anti-bullying and toxici
Review from Customer Support Dept
Team Leaders should take more efforts to build a good relationship with colleagues.
Review from Customer Support Dept
Professionalism is most important in this company.
Review from Operations Dept
A good work environment is much needed for us and when it come to getting paid for what we are working, Its completely injustice
Review from Executive Dept
They need to stop the interest conflicts in the management department
Review from Operations Dept
There is no company culture at CP-360. In my campaign, they dont care about enhancing this aspects.
Review from Operations Dept
to unite the CP culture, this is not about enemy campaigns, where you cannot talk to another campaign person. try to unite everyone
align benefits of employees to make workers and company achieve better
Review from Customer Support Dept
Compensations and benefits. Employees are undervalued.
Review from Customer Support Dept
Having better supplies and have trainings for staff members to learn how to work as a team
Review from Operations Dept
being more aware of procedures and promotion if there is any chance to get promoted
Review from Customer Support Dept
Being treated like a child, that need to be reminded of what to do and what are the policy consequences.
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