ContactPoint360 Leadership Employee Reviews
What do you like best about the leadership team?
Have a clear goals and discretion
Review from Operations Dept · Posted 17 days ago
it's concise and very accurate and straight forward
Review from Customer Support Dept · Posted 18 days ago
The best part is that they will guide you to be a better worker and didn't look down my capabilities.
Review from Operations Dept · Posted 20 days ago
They are doing their best to teach us, you can see the support, guidance, and love as well.
Review from Customer Support Dept · Posted a month ago
The ability to foster a positive, empowering culture while driving results through clear vision and strategic thinking.
They are excellent and accommodating like family
Review from Sales Dept
Help trainees like me to accomplish things that needed to accomplish it could be the understanding of our role, or it could be helping how to use tools and etc...
I like that the leadership team is approachable and willing to listen, even when there are challenges like scheduling or salary concerns.
Review from Operations Dept
WE WORK AS A TEAM
Approachable and can answers questions time to time.
Review from Customer Support Dept
I believe that diverse perspectives lead to better decisions and greater outcomes.
Review from Operations Dept
They are approachable and they encourage us to be better.
Review from Customer Support Dept
I think it is okay.
It is a great team of people
Review from IT Dept
P R O A G E N T
Review from Customer Support Dept
I like when everyone is helping each other and not trying to drag other down.
The leadership here is the best because they prioritize the agents feelings.
Review from Customer Support Dept
Approachable when we needed them.
Review from Operations Dept
All positive characteristic of being a leader
Review from Operations Dept
increasing salary. be more considerate
Review from Customer Support Dept
What does the leadership team need to get better at?
The leadership team also needs to focus on empowering their team members, providing clearer direction, cultivating a culture of accountability, embracing innovation, and improving their ability to listen to feedback and adjust strategies accordingly.
Review from Operations Dept
leadership should act like a true leader, good attitude and effective communication.
Review from Customer Support Dept
Need to get better at checking with their people. Seems like we only are concern about numbers and goals.
Review from Operations Dept
No feedback at this time
Review from Operations Dept
Ask them please I don have any idea
Review from Marketing Dept
They need to be clear about the company goals so that employees have a better idea of where we are headed.
Review from Operations Dept
Just the pay needs an increase
Review from Customer Support Dept
They should have an alternative solutions or better plan in order for the account to grow. not just blaming the agents
Review from Customer Support Dept
We know that we are flexible... but you should also look at the health and the situation of the agents/employee. Their action always changes and not consistent
Review from Operations Dept
Our leader needs to be better at their job. As they are not being a good leader. He has a prideful attitude
Review from Sales Dept
That agents are not a robot and we cannot handle changes of schedule every week.
Review from Operations Dept
they need to improved their personality in handling their employee
Review from Operations Dept
caring and understanding with their associates underneath them.
Review from Operations Dept
Better personality and good leadership, know how to understand and do the proper communication with the team member.
Review from Customer Support Dept
Given they're approachable and understanding, they should hear our struggles and needs—sentiments. We'd love to be valued
Review from Customer Support Dept
I advise them to conduct themselves with consideration, patience, and professionalism and to avoid coming across as overly arrogant or superior.
Review from Customer Success Dept
Providing agents reasons to keep staying in the company
Review from Operations Dept
Hoping they also value the agent
Review from Customer Support Dept
I highly suggest that they should look at the reccuring disputes on our pay. Improve the apps they use for tracking down our well deserved leave credits because to be honest disputes realy do affects us and not hearing anything form the management unless we speak out about it, total disappointment.
Review from Customer Support Dept
Get their schedules right. Stop being demanding with such small pay.
Review from Customer Support Dept