ContactPoint360 Employee Reviews
Out of 5616 ContactPoint360 employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping ContactPoint360 improve their work culture. The Product team, with 100% positive reviews, reports the best experience at ContactPoint360 compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 24% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Sales Dept
What do you like best about the leadership team?
They are excellent and accommodating like family
Review from Sales Dept
Help trainees like me to accomplish things that needed to accomplish it could be the understanding of our role, or it could be helping how to use tools and etc...
I like that the leadership team is approachable and willing to listen, even when there are challenges like scheduling or salary concerns.
Review from Operations Dept
WE WORK AS A TEAM
Approachable and can answers questions time to time.
Review from Customer Support Dept
What does the leadership team need to get better at?
The leadership team also needs to focus on empowering their team members, providing clearer direction, cultivating a culture of accountability, embracing innovation, and improving their ability to listen to feedback and adjust strategies accordingly.
Review from Operations Dept
leadership should act like a true leader, good attitude and effective communication.
Review from Customer Support Dept
Need to get better at checking with their people. Seems like we only are concern about numbers and goals.
Review from Operations Dept
No feedback at this time
Review from Operations Dept
Ask them please I don have any idea
Review from Marketing Dept
What is the best part about your compensation package?
It's worth it. Our pay
Review from Sales Dept
From what I have seen from my salary rate package it seems totally fine as a trainee myself however as I work myself in the company, I would be expecting to somehow bump up my salary a little bit and lastly, I just hate how we get taxed heavily by our government.
I DONT WANT TO DISCUSS
the basic salary is good
Review from Customer Support Dept
Best part is the account allowance
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because my salary hasn’t reflected my workload, and the inconsistent schedule adds to the stress. Mo
Review from Operations Dept
Compensation isn’t just about salary. Lack of benefits like healthcare, paid time off, or work-life balance initiatives can make employees feel less valued. Introducing performance-based bonuses, annual profit sharing, or equity options can make
Review from Operations Dept
It would be better for having a salary increase.
Review from Operations Dept
Salary is lower than my standards and qualifications. No allowances or incentives.
Review from Customer Support Dept
Career growth and a conducive work environment is important, but I think the best employee retention drive that a lot of us are dreaming about, is an annual increase. It's sad that the daily fare and costs increases on a daily, but the salaries are retained for years. I hope our years could valued.
What are some of the best things about your team?
They are really amazing much
Review from Sales Dept
They are friendly and also since we are only 8 people in a team but everything is totally fine at the moment.
We support each other, communicate well, and get the job done even under pressure.
Review from Operations Dept
We’ve built a team that thrives on change and sees challenges as opportunities to grow. Whether adapting to new technology or navigating unexpected shifts, our ability to remain flex
Review from Operations Dept
They are approachable and a one call away.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
TEAM WORK AND PROFESSIONALISM IS A MUST
better attitude and non toxicity
Review from Customer Support Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in
Review from Marketing Dept
The workforce here is quite young so they don't really know how to dress and act in an office.
Review from Operations Dept
They should not abuse their power towards their collogues. Power tripping in the office is common and toxic. You should look on to this.
What is most positive about the culture and environment at your company?
They are really making us grow and develop our skills
Review from Sales Dept
The vibe, clean pantry and with lockers with entertainment like the ps5 and the billiard.
The culture encourages teamwork and open communication, which makes it easier to collaborate and feel included.
Review from Operations Dept
THE AGENT COMING IN AN OUT OF THE OFFICE
Growth isn’t just about the company; it’s about the people who drive it. We’re dedicated to su
Review from Operations Dept
What needs to change to make the company culture better?
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplac
Review from Marketing Dept
There has been a big improvement at the Employee Engagement level and I wish they would keep up with the new changes.
Review from Operations Dept
Listen to agents when they report an attitude with regards to their Team Leader.
Review from Operations Dept
EVICT TEAM LEAD MARIHOY INOC BECASUE WHEN SHE DO COACHING OR IF NOT COACHING JUST RANDOM DAYS, SHE INTERFERE THE PERSONAL LIVES OF OTHER PEOOPLE AND LOOKING DOWN AT WHAT THE AGENT IS WEARING
Review from Customer Support Dept
Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives
Review from Customer Support Dept
What did you like most about the interview process?
Interview process was planned and well informed, had 3 rounds HR interview, written test and final interview with Campaign Managers.
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of ContactPoint360 yet.
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What makes you most happy at work?
I find everyday exciting and challenging
Review from Sales Dept
Just to see the numbers go up from how many times I have flip and trying to catch up from the number 1 most flips in our account.
I’m happiest when I feel productive, supported by my team, and reco
Review from Operations Dept
MY TASK AND THE AGENTS VISITING THE OFFICE
Being paid and having friends inside the office.
Review from Operations Dept
What's going wrong and how can it be improved?
I think for me it would be fair if listening to all the employees' concern or request but also to make an action to it.
Review from Operations Dept
toxic environment and management. no room for improvement, we can't control people's personalities.
Review from Customer Support Dept
By making necessary action of what they have promised specially for the incentives.
Review from Operations Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplace. Read on
Review from Marketing Dept
There is no option for a neutral answer. I am not excited to go to work but I am not dreading it either. I am neutral.
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of ContactPoint360 yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of ContactPoint360 yet.
Be the first to contribute a review.