ContactPoint360 Employee Reviews
Out of 5616 ContactPoint360 employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping ContactPoint360 improve their work culture. The Product team, with 100% positive reviews, reports the best experience at ContactPoint360 compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 24% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
The leadership team also needs to focus on empowering their team members, providing clearer direction, cultivating a culture of accountability, embracing innovation, and improving their ability to listen to feedback and adjust strategies accordingly.
Review from Operations Dept
leadership should act like a true leader, good attitude and effective communication.
Review from Customer Support Dept
Need to get better at checking with their people. Seems like we only are concern about numbers and goals.
Review from Operations Dept
No feedback at this time
Review from Operations Dept
Ask them please I don have any idea
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because my salary hasn’t reflected my workload, and the inconsistent schedule adds to the stress. Mo
Review from Operations Dept
Compensation isn’t just about salary. Lack of benefits like healthcare, paid time off, or work-life balance initiatives can make employees feel less valued. Introducing performance-based bonuses, annual profit sharing, or equity options can make
Review from Operations Dept
It would be better for having a salary increase.
Review from Operations Dept
Salary is lower than my standards and qualifications. No allowances or incentives.
Review from Customer Support Dept
Career growth and a conducive work environment is important, but I think the best employee retention drive that a lot of us are dreaming about, is an annual increase. It's sad that the daily fare and costs increases on a daily, but the salaries are retained for years. I hope our years could valued.
What do your coworkers need to improve and how could you work together better?
TEAM WORK AND PROFESSIONALISM IS A MUST
better attitude and non toxicity
Review from Customer Support Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in
Review from Marketing Dept
The workforce here is quite young so they don't really know how to dress and act in an office.
Review from Operations Dept
They should not abuse their power towards their collogues. Power tripping in the office is common and toxic. You should look on to this.
What needs to change to make the company culture better?
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplac
Review from Marketing Dept
There has been a big improvement at the Employee Engagement level and I wish they would keep up with the new changes.
Review from Operations Dept
Listen to agents when they report an attitude with regards to their Team Leader.
Review from Operations Dept
EVICT TEAM LEAD MARIHOY INOC BECASUE WHEN SHE DO COACHING OR IF NOT COACHING JUST RANDOM DAYS, SHE INTERFERE THE PERSONAL LIVES OF OTHER PEOOPLE AND LOOKING DOWN AT WHAT THE AGENT IS WEARING
Review from Customer Support Dept
Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of ContactPoint360 yet.
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What's going wrong and how can it be improved?
I think for me it would be fair if listening to all the employees' concern or request but also to make an action to it.
Review from Operations Dept
toxic environment and management. no room for improvement, we can't control people's personalities.
Review from Customer Support Dept
By making necessary action of what they have promised specially for the incentives.
Review from Operations Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplace. Read on
Review from Marketing Dept
There is no option for a neutral answer. I am not excited to go to work but I am not dreading it either. I am neutral.
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of ContactPoint360 yet.
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