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Comparably Awards

ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 984

TOTAL RATINGS: 28462

CEO: Asad Mirza

ContactPoint360 Retention Score

ContactPoint360 is in the Top 5% of similar sized companies in its ability to retain quality employees. 85% of employees at ContactPoint360 are excited to go to work each day. Overall, 87% of ContactPoint360 employees feel the company is doing what it should to retain them while 13% may be considering new employment. Quality employees are difficult to find which makes retaining them all the more important.

Last updated 2 months ago.

Where This Score Ranks ContactPoint360 Retention

TOP
5%
In the Top 5% of 2117 Similar Sized Companies on Comparably
4th
4th place versus 5 competitors rated on Comparably

Oct

Dec

Feb

May

Oct

A+86 / 100

Jan

Who Ranks ContactPoint360 Retention the Highest?

Department - Business Development 98/100

Department - Design 95/100

Department - Product 89/100

Who Ranks ContactPoint360 Retention the Lowest?

Ethnicity - African American/Black 71/100

Department - Marketing 78/100

Department - Software Development 79/100

ContactPoint360 Retention At a Glance

ContactPoint360 Retention score is rated an "A+" by 984 employees. The category helps understand ContactPoint360 focus and commitment to retaining employees in their organization.

Over the past three months, ContactPoint360 Retention score has remained steady at 86/100. ContactPoint360 ranks in 4th place versus 5 competitors which include TP, TaskUs, Concentrix, VXI Global Solutions, and Sutherland Global Services. The Business Development and Design departments are likely to stay at the company the longest, while the Marketing and Software Development departments are likely to have the highest turnaround.

ContactPoint360 Retention score is in the Top 5% of 2117 similar sized companies (1,001-5,000 Employees) on Comparably.

ContactPoint360 Retention Trendline

ContactPoint36086
Similar Size on Comparably

How ContactPoint360 Retention Score is Calculated

Answer	Percent
Yes	68%
No	32%

Do you believe you're paid fairly?

Answer	Percent
Yes	95%
No	5%

Do you look forward to interacting with your coworkers?

out of 100

How would you rate the quality of your coworkers?

Answer	Percent
Yes	85%
No	15%

Are you typically excited about going to work each day?

Answer	Percent
Every week	63%
Once a month	24%
Once a quarter	6%
Once a year	1%
Never	6%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	91%
No	9%

Do you approve of the job your executive team is doing at your company?

Answer	Percent
Yes	87%
No	13%

Do Your Company Leaders Do What They Should to Retain You as an Employee?

Answer	Percent
Very Secure	30%
Secure Enough	39%
Neutral	25%
Insecure	5%
Very Insecure	1%

How secure do you feel your job is at your company?

Answer	Percent
Yes	82%
No	18%

Do you have a close friend at work?

Answer	Percent
Yes	0%
No	0%

Would you leave your current job for a 20% raise at a different company?

Answer	Percent
Multiple times a week	0%
Once a week	0%
Once a month	0%
Once a quarter	0%
Never	0%

How often do you socialize with team members outside of work?

Answer	Percent
Yes	0%
No	0%

Do you feel burnt out at work?

Answer	Percent
Yes	86%
No	14%

Are you challenged at work?

Answer	Percent
Yes	0%
No	0%

Would you turn down a job offer today, for slightly more money?

Answer	Percent
Yes	94%
No	6%

Are you proud to be a part of your company?

ContactPoint360 Retention Rank Against Similar Sized Companies on Comparably

TOP

ContactPoint360 ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Retention Score.

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