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Comparably Awards

ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 984

TOTAL RATINGS: 28462

CEO: Asad Mirza

ContactPoint360 Management Ratings

Based on 2939 ratings, ContactPoint360 employees rate their manager an "A+" or 89/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from ContactPoint360 employee feedback to questions like “How would you rate your manager?” and “How often do you get valuable feedback on how to improve at work?” ContactPoint360 management structure can vary according to department, and scores are broken out accordingly, with Business Development department ranking the managers the highest at 100/100.

Last updated 2 months ago.

Where This Score Ranks ContactPoint360 Manager

TOP
5%
In the Top 5% of 2048 Similar Sized Companies on Comparably
4th
4th place versus 5 competitors rated on Comparably

Oct

Dec

Feb

May

Oct

A+89 / 100

Jan

Who Ranks ContactPoint360 Manager the Highest?

Department - Business Development 100/100

Department - Design 97/100

Experience - Entry Level 92/100

Who Ranks ContactPoint360 Manager the Lowest?

Department - Marketing 74/100

Department - Workforce Management 81/100

Gender - Non-Binary 83/100

ContactPoint360 Manager At a Glance

ContactPoint360 Manager score is in 4th place compared to their competitors which include TP, TaskUs, Concentrix, Sutherland Global Services, and VXI Global Solutions. Their competitor, TP, is ranked right above ContactPoint360. The company is in the Top 5% of similar sized companies on Comparably.

At ContactPoint360, the Business Development department and the Design department feel the most supported and have the best experience with their manager. However, the Marketing department and the Workforce Management department think differently and have the least favorable experience with their manager at ContactPoint360.