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Comparably Awards

ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 984

TOTAL RATINGS: 28462

CEO: Asad Mirza

eNPS at ContactPoint360

ContactPoint360 Employee Net Promoter Score (eNPS) is 49, as rated by 984 employees. Employee Net Promoter Score tracks ContactPoint360 employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at ContactPoint360 to a friend? Today, 63% of ContactPoint360 employees would encourage their friends to become coworkers, whereas 23% are neutral and 14% would not recommend working at ContactPoint360 to their friends.

Last updated 2 months ago.

Where This Score Ranks ContactPoint360 eNPS

TOP
10%
In the Top 10% of 2039 Similar Sized Companies on Comparably
4th
4th place versus 5 competitors rated on Comparably

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Jan

Promoters
Passives
Detractors

Who Ranks ContactPoint360 eNPS the Highest?

Department - Product 100/100

Department - Design 100/100

Department - Business Development 86/100

Who Ranks ContactPoint360 eNPS the Lowest?

Ethnicity - African American/Black 0/100

Department - IT 4/100

Gender - Non-Binary 18/100

ContactPoint360 eNPS At a Glance

ContactPoint360 employees are more likely to recommend ContactPoint360 as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The Product department and the Design department provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at ContactPoint360 to a friend?” Based on 984 ratings, ContactPoint360 ranks 4th place versus its 5 competitors and is right below TP.

The last rating was provided 2 months ago.