Diversity at ContactPoint360 | Comparably
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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
984
TOTAL
RATINGS
28462

Diversity at ContactPoint360

Diverse employees at ContactPoint360 score the company 83/100 across various culture categories, placing ContactPoint360 in the top 10% of companies with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at ContactPoint360 across various culture dimensions.

Diversity and Inclusion at ContactPoint360

At ContactPoint360, we believe that diversity and inclusion are not just buzzwords, but core values that shape our company culture and guide our decisions. We are committed to creating an environment where everyone, regardless of their race, ethnicity, gender, age, religion, sexual orientation, disability, or any other characteristic, feels welcomed, respected, and supported.

We recognize that diversity is not only a moral imperative but also a strategic advantage. By bringing together individuals with different backgrounds, perspectives, and experiences, we can foster innovation, creativity, and collaboration that drive business growth and societal impact.

To live up to our commitment:

1-We Recruit, hire, and promote employees based on merit and potential, without discrimination or bias.

2-Provide equal opportunities for career development, training, and mentorship to all employees.

3-Foster a culture of mutual respect, open communication, and constructive feedback.

4-Ensure that our policies and practices are inclusive and accessible to all, including reasonable accommodations for employees with disabilities.

5-Celebrate diversity and cultural richness through various initiatives, such as diversity and inclusion training, affinity groups, community outreach, and events that recognize and honor different backgrounds and traditions.

6-Continuously assess and improve our diversity and inclusion efforts, using metrics and feedback from employees and external partners.

We recognize that creating a truly inclusive workplace is an ongoing journey, and we are committed to learning, growing, and evolving. We welcome feedback and suggestions from our employees and stakeholders on how we can better support diversity and inclusion at ContactPoint360.

ContactPoint360 Diversity & Inclusion Awards

ContactPoint360 won 2 awards in 2023. ContactPoint360 won Best Company for Diversity 2023 and Best Company for Women 2023.

Best Company for Diversity 2023 (Large Companies)Best Company for Diversity 2023 (Large Companies)
Best Company for Women 2023 (Large Companies)Best Company for Women 2023 (Large Companies)

Women at ContactPoint360

A-

Women at ContactPoint360 have rated Team, Leadership, and CEO Rating as the highest categories they have scored.

TOP
15%

ContactPoint360 ranks in the top 15% of other companies with 1,001-5,000 Employees for Gender Score.

Diversity at ContactPoint360

A

Diverse employees at ContactPoint360 have rated Team, Leadership, and CEO Rating as the highest categories they have scored.

TOP
10%

ContactPoint360 ranks in the top 10% of other companies with 1,001-5,000 Employees for Diversity Score.

Ranked ContactPoint360 Culture the Highest

Women 92/100
Department - Business Development
Men 95/100
Department - Marketing
Diverse Employees 92/100
Department - Business Development

Ranked ContactPoint360 Culture the Lowest

Women 76/100
Department - Workforce Management
Men 75/100
Department - IT
Diverse Employees 76/100
Department - IT

How would you rate your CEO?

91
out of 100
Female
90
out of 100
Male
90
out of 100
Diverse Employees

Do you believe you're paid fairly?

Female
71%
Yes
Male
67%
Yes
Diverse Employees
69%
Yes

eNPS - Do employees recommend working at ContactPoint360?

Female

58
eNPS Score
68%Promoters
22%Passives
10%Detractors

Male

50
eNPS Score
64%Promoters
22%Passives
14%Detractors

Diverse Employees

54
eNPS Score
66%Promoters
22%Passives
12%Detractors

Is your work environment positive or negative?

AnswerPercent
Positive93%
Negative7%
Female
AnswerPercent
Positive93%
Negative7%
Male
AnswerPercent
Positive92%
Negative8%
Diverse Employees

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