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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
MARK RODRIGUE ā Senior Vice President of Global Operations and Partnerships at ContactPoint360
Executive Bio
Mark has 20 years of senior management experience and is an expert in growing and developing contact center services through traditional channels, Work-from-Home model development, and new technology solution integration.
Before joining CP360, he was the Vice President at Sigma Loyalty Group, where he grew business in the Financial Services and Loyalty sectors. He was also Vice President, National Sales with Sears Home Services, where he transformed the business quickly.
As National Director of Sales and Retention with Reliance Home Comfort, he redesigned the Home Services sales channel architecture and introduced new customer retention strategies that drove $45M in revenue. As National Director of Sales Strategy with Direct Energy, he was accountable for a portfolio value of $700M. In 2008, his team successfully grew the Direct Energy portfolio net of attrition for the first time in its history.
Before joining CP360, he was the Vice President at Sigma Loyalty Group, where he grew business in the Financial Services and Loyalty sectors. He was also Vice President, National Sales with Sears Home Services, where he transformed the business quickly.
As National Director of Sales and Retention with Reliance Home Comfort, he redesigned the Home Services sales channel architecture and introduced new customer retention strategies that drove $45M in revenue. As National Director of Sales Strategy with Direct Energy, he was accountable for a portfolio value of $700M. In 2008, his team successfully grew the Direct Energy portfolio net of attrition for the first time in its history.
Executive Team Culture Ratings from ContactPoint360 Employees
TOP
5%
ContactPoint360 Executive Team scores in the Top 5%
of similar sized companies on Comparably
of similar sized companies on Comparably
ContactPoint360 Executive Team at a Glance
Based on 1961 ratings, ContactPoint360 employees are very satisfied with their Executive Team and give them an āA+ā or 89/100. On average, Women provided higher ratings for their Executive Team compared to Men. Also, the Executive department thinks more highly of the Executive Team relative to the Marketing department.
ContactPoint360 Executive Team ranks in the Top 15% of other companies in Toronto and Top 5% of other companies on Comparably that also have 1,001-5,000 Employees.
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