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Comparably Awards

ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 984

TOTAL RATINGS: 28462

CEO: Asad Mirza

Joining ContactPoint360 - Employee Onboarding

Employee Sentiment

The prevailing opinion from Comparably users in Toronto about their company is that it was very prepared on their first day. Toronto employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Answer	Percent
Yes	0%
No	0%

Did you have a positive onboarding experience when you were hired at your current company?

Answer	Percent
Very Prepared	0%
Prepared	0%
Somewhat Prepared	0%
Unprepared	0%
Very Unprepared	0%

How prepared was your company on your first day of onboarding?

Answer	Percent
Yes	0%
No	0%

Was your direct manager helpful with your onboarding during your first 90 days?

Meet Your Managers

Your direct manager highly affects your experience at a company; overall managers at ContactPoint360 are rated an A+. At ContactPoint360 most employees said they received feedback every week or once a month. 100% of employees also said they felt comfortable giving their managers feedback. Learn More about your managers at ContactPoint360.

Answer	Percent
Every week	63%
Once a month	24%
Once a quarter	6%
Once a year	1%
Never	6%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	0%
No	0%

Does your boss expect you to work when you're on vacation?

Answer	Percent
Yes	100%
No	0%

Do you feel comfortable giving your boss negative feedback?

Negotiate Salary

If you think you and your skill set should be valued higher than your offer, negotiate your salary! 51% of men and 42% of women on Comparably said they negotiated their salaries. On average, ContactPoint360 employees earn $112,135. ContactPoint360 ranks in the Bottom 30% for compensation in Toronto. Learn More about Salaries at ContactPoint360.

Average Salaries at ContactPoint360 by Department

$128k*

Engineering

$133k*

Product

$99k*

Design

$92k*

Marketing

$87k*

Operations

$56k*

Admin

$114k*

Business Dev

$86k*

Finance

$79k*

Communications

$64k*

Customer Support

$101k*

$96k*

$174k*

Legal

$128k*

Sales

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Get Acclimated

Now that you’ve joined ContactPoint360, get acclimated. Is lunch a social time or do people sit at their desks?

Answer	Percent
Company Mission	0%
Comp & Benefits	0%
Co-Workers	0%
Comfort & Familiarity	0%
Career Advancement Opportunities	0%

What's the main reason you stay at your current company?

Answer	Percent
>1 hour	0%
1 hour	0%
45 minutes	0%
30 minutes	0%
I eat at my desk	0%

How long do you take for lunch breaks?

Answer	Percent
Multiple times a week	0%
Once a week	0%
Once a month	0%
Once a quarter	0%
Never	0%

How often do you socialize with team members outside of work?

Professional Development

ContactPoint360 ranks in the Top 5% of companies for professional development in Toronto. 82% of employees feel as though ContactPoint360 is beneficial to their continuous career growth, and 79% said they had a mentor at the office. Learn More about Professional Development at ContactPoint360.

Answer	Percent
Yes	79%
No	21%

Do you have a mentor at work?

Answer	Percent
Yes	82%
No	18%

Does your current company provide you meaningful opportunities for career advancement?

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