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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
ContactPoint360 Compensation Employee Reviews
All
Positive
Constructive
What is the best part about your compensation package?
It's worth it. Our pay
Review from Sales Dept
From what I have seen from my salary rate package it seems totally fine as a trainee myself however as I work myself in the company, I would be expecting to somehow bump up my salary a little bit and lastly, I just hate how we get taxed heavily by our government.
I DONT WANT TO DISCUSS
the basic salary is good
Review from Customer Support Dept
Best part is the account allowance
Review from Operations Dept
The allowance and the incentives but I think they need to be transparent about how they compute our taxes.
Review from Operations Dept
Health Insurance, Paid time off, Flexible working hours.
Review from IT Dept
The HMO, I guess, though haven't tried it yet since we have no card due to some maintenance they do. But hoping to get raised if I found doing great in my job
Performance Bonus is very high and very worth it
Review from Customer Support Dept
i AM BUSY AS OF THE MOEMENT
Review from Marketing Dept
It is fair for what is in my job description.
Review from Operations Dept
My salary and on top of it is the 5k bonus.
Review from Operations Dept
I am getting an annual appraisal
Review from Operations Dept
It will help me to provide my needs and support my family.
Review from Customer Support Dept
The best part is I have compensated fairly, due to my past work experience
Review from Customer Success Dept
Only the base pay... no incentives as promised
Review from Operations Dept
Having a vacation leave and other payment incentive for being tenured.
Review from Sales Dept
It's pretty neutral to me.
Review from Operations Dept
still the most important compensation is to have a competitive salary, good benefits specifically to have an incentives.
Review from Customer Support Dept
Ot is the best actually
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because my salary hasn’t reflected my workload, and the inconsistent schedule adds to the stress. Mo
Review from Operations Dept
Compensation isn’t just about salary. Lack of benefits like healthcare, paid time off, or work-life balance initiatives can make employees feel less valued. Introducing performance-based bonuses, annual profit sharing, or equity options can make
Review from Operations Dept
It would be better for having a salary increase.
Review from Operations Dept
Salary is lower than my standards and qualifications. No allowances or incentives.
Review from Customer Support Dept
Career growth and a conducive work environment is important, but I think the best employee retention drive that a lot of us are dreaming about, is an annual increase. It's sad that the daily fare and costs increases on a daily, but the salaries are retained for years. I hope our years could valued.
Provide incentives as what they have promised before. Like attendance incentives so that we agents will get excited to go to work everyday.
Review from Operations Dept
In terms of the basic pay, they were not fair; they only offered us a basic pay for no experience when I had a year and 2 months of experience when I applied in CP360, whereas the other wave that had only months of experience was offered higher than ours. Hoping t
Review from Customer Support Dept
I felt bad since i have a dispute that still i haven't receive its been two payout i did not receive my allowance.
Review from Finance Dept
yes, needs to increase pay and add allowance and bonuses
Review from Customer Support Dept
Compensation is not fair at all when it comes to experiences; some of them are higher and some of them are lower. Even if the other person has much better experience but is offered less compensation, Others who have less experience tend to offer higher compensation.
Review from Customer Support Dept
pay is only basic, no allowances at all
Review from Customer Support Dept
Higher ups doesn't hear me. They need to do better
Review from Customer Success Dept
Due to the poor pay, they frequently disagree, and even though the base pay was less than $20,000, taxes were still withheld.
incentives and make other people understand what other people would feel and what they going through before some team leader would disrespect some agent.
It would be great if there's no dispute with our salary.
Review from Customer Support Dept
We don't have an allowance nor incentives. I think this should be worked on since I am almost a year in the company but no increase in salary.
1 year no annual increase incentives are not always available and clear No Allowance
Review from Customer Support Dept
It would be good if we do have allowances such as transportation, rice and clothing allowance which is same with the other BPO companies
Review from Operations Dept
As an employee I feel undervalued in terms of the managing of our schedules as the team didn't considered the employee's personal reason and that made our body clock unnatural. About the compensation, I believe we deserve an extra compensation to make us feel valued.
Review from Customer Support Dept
We should all have a fair and equal salary since we do the same job. I have observed that some of the employee that has experienced in BPO industry don't have a competitive salary compared to some newbie employees that was offered a higher salary. I found this as unfair.
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