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As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business.
What is most positive about the culture and environment at your company?
I wish I could think of something.
What's going wrong and how can it be improved?
Fix the technology and many of the current problems will disappear.
What does the leadership team need to get better at?
Stop forcing reservations to forward calls to Hilton Grand Vacations. Timeshares are a rip off and we should not be sending trusting customers to the slaughter.
Why do you feel undervalued and what would make you feel better about your compensation?
The company needs to hire technical people to answer tech questions about the Hilton Honor's App. Reservation agents aren't paid enough to do this job. We're too busy trying to figure out how to make the reservation system work.
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