Nextiva Claimed Company
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021.
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I haven't had a great experience. The work/life balance is off, there can be professional disrespect and contributions, thoughts and ideas can be overlooked if they don't tie in with what an executive thinks or wants to support.
What is most positive about the culture and environment at your company?
There are good people who try to make the environment better by suggesting things to lighten the daily stress.
What's going wrong and how can it be improved?
I'd like the autonomy and latitude to provide support, per what the business needs, not what my executive leader's OKRs say.
What are some of the best things about your team?
My overall team is funny and light hearted. For the most part we are all similar ages and pretty much at the same career levels.
What does the leadership team need to get better at?
Sharing the needs of the business, touting the wins and creating inspiration through the losses. They need to have a different perspective in viewing Nextiva's workforce. This is an entirely different company than it was 18 months ago.
Why do you feel undervalued and what would make you feel better about your compensation?
At my level and per the market today, having bonus as apart of the total comp package is the baseline. Having minimum competitive pay, no bonus and working over 40 hours per week does not make one feel engaged.
Other Employee Reviews for Nextiva
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