Nextiva Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
It has been a great experience, yes some hiccups but nothing earth-shattering.
Review from Customer Support Dept
Review from Customer Support Dept
this company is the best company I've worked for in my life so far.
Review from Customer Support Dept
What do you like best about the leadership team?
They are communicative and encouraging.
Review from Customer Support Dept
They seem to see a lot of potential in my future with the company.
Review from Customer Support Dept
My manager knows exactly how to help me when I need it and treats me as a human instead of just filling a seat,
Review from Customer Support Dept
Feels like they care about employees well being above company or profit
Review from Customer Support Dept
I appreciate they appreciate me :) also I am really grateful for all the support with studying, promotion and moral support . I feel that my manager really involved in my work process and cares both about me and about maintaining healthy work process
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Nextiva yet.
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What is the best part about your compensation package?
the pay rate and rate of increase
Review from Customer Support Dept
additional days off, white salary (this is not common in my country unfortunately)
Review from Customer Support Dept
it is all covered, I like it
Review from Customer Support Dept
It is nice to get bonuses of any kind for participating in the company's initiatives and get some great things/gift cards by contributing to the Nextiva culture
Review from Customer Support Dept
I have a good salary
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation does not account for tenureship/experience. When increases come, they almost set everyone on the same level regardless of experience. The Increase in quick promotions on lower level Vs higher level positions is a major contributor to that. Education credit/benefits should be available.
Review from Customer Support Dept
The cost of living has skyrocketed in the area and the pay is a slow reaction to this. We can't even move into a 3 bedroom due to this.
Review from Customer Support Dept
higher wages and more career choices
Review from Customer Support Dept
high turnover has caused more work with the same expectations and the pay is not equivalent to the amount or type of work.
Review from Customer Support Dept
I'm still waiting on the pay increase. once that gets sorted out Ill fell better about my compensation
Review from Customer Support Dept
What are some of the best things about your team?
Communication, forward thinking and ability to work under stress.
Review from Customer Support Dept
Very friendly and helpful. I look forward to meetings to talk with everyone.
Review from Customer Support Dept
We are always having fun and getting business taken care of.
Review from Customer Support Dept
My team mostly contains of specialists who are ding their best to provide the outstanding results. This energy drives to strive for more.
Review from Customer Support Dept
we do our best to work together and be considerate of each others needs within the office.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
everyone is too busy to interact and seem bothered when asked for help because of the amount of work. Some coworkers are great, others not so much.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Willingness to help each other out
Review from Customer Support Dept
We work hard and we play hard.
Review from Customer Support Dept
My manager and co-workers genuinely care about me and how my day is going.
Review from Customer Support Dept
Willingness to help everyone and we inviting and friendly environment
Review from Customer Support Dept
Challenging work and interesting tasks.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Nextiva yet.
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What did you like most about the interview process?
Meeting my manager was key. I knew from that moment that I would take the job.
Review from Customer Support Dept
I got to meet a few different people in the business and I actually learnt a lot even before starting. It was a good sneak peek into Nextiva.
Review from Customer Support Dept
It was really easy and I knew I was a good fit for the role right from the start. There were no smoke and mirrors, they were honest and direct which meant I knew I was in the running.
Review from Customer Support Dept
Nothing stood out to me. It was a normal interview process.
Review from Customer Support Dept
It was a while ago but the impression I got was that the people interviewing me cared about doing a good job and getting the right people into the business. They were passionate. It made me want to be a part of it all.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Nextiva yet.
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What makes you most happy at work?
Feeling productive, my input valued and seeing my efforts crowned with success.
Review from Customer Support Dept
The people I work with and have fun with while working with them.
Review from Customer Support Dept
Attitude of most people here. Almost everybody tries to be cheerful and friendly helping with everything they can.
Review from Customer Support Dept
no angry customers that are shouting and I am quite happy
Review from Customer Support Dept
Being compensated for the work, even when metrics are not met
Review from Customer Support Dept
What's going wrong and how can it be improved?
It's not that anything is wrong, to be honest the only reason anyone works is to remain financially independent, so I come to work to continue that. It's just a part of life, not necessarily something to look forward to.
Review from Customer Support Dept
What do you like best about your company?
I think it’s a good time to be in tech and Nextiva is a good fit for me at this particular point in my career. I’m getting a lot from my experience h
Review from Customer Support Dept
Nextiva is a secure and solid business in a growing market. I really like that I know I have job security here.
Review from Customer Support Dept
I get a lot of satisfaction out of working on this type of technology. It’s cutting edge, we learn as we go, it’s really a unique experie
Review from Customer Support Dept
There’s a number of growth paths within the business so I’m not stuck within my current departm
Review from Customer Support Dept
It’s always interesting and changing. Never a dull momen
Review from Customer Support Dept
What would you most like to see improved at your company?
More visibility over what drives promotions. There’s little performance review structure so it’s not clear to all levels why one person is promoted over anot
Review from Customer Support Dept
I would like some additional training programs so I can upskill and improve my own contribution to the business.
Review from Customer Support Dept
I would like more structured and regular performance reviews. That way I would know what I need to work on to get to the next level.
Review from Customer Support Dept
I’m not aware of anything at this stage. It’s probably too early to
Review from Customer Support Dept
I think one area of improvement would be around processes. As a fast growing and changing company, it’s hard to move towards more structure but it is important to create a solid experience for customers. We need some more structure her
Review from Customer Support Dept