Pottery Barn – Order issue resolution was abysmal. Had part of an order arrive damaged. After 6 weeks, 4 phone calls, 3 Live Chats and 2 emails it finally ended with a pathetic resolution that I accepted just to be done with it. The final call was absurd, as the agent kept going back to a mgr. | Comparably

Pottery Barn – Order issue resolution was abysmal. Had part of an order arrive damaged. After 6 weeks, 4 phone calls, 3 Live Chats and 2 emails it finally ended with a pathetic resolution that I accepted just to be done with it. The final call was absurd, as the agent kept going back to a mgr.

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EMPLOYEE
PARTICIPANTS
138
TOTAL
RATINGS
1090

Order issue resolution was abysmal. Had part of an order arrive damaged. After 6 weeks, 4 phone calls, 3 Live Chats and 2 emails it finally ended with a pathetic resolution that I accepted just to be done with it. The final call was absurd, as the agent kept going back to a mgr.

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