Pottery Barn Employee Reviews
Out of 232 Pottery Barn employee reviews, 33% were positive. The remaining 67% were constructive reviews with the goal of helping Pottery Barn improve their work culture. The Sales team, with 89% positive reviews, reports the best experience at Pottery Barn compared to all other departments at the company. The Design team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Kind, bubbly, and always attentive to the needs of the team!
Daily encouragement. Even when you are not performing to par, managers will do what they can to help. We are a team and nobody succeeds unless we all do. This is evident and appreciated by all.
Review from Design Dept
Some are good. Some have no people skills and don't seem to know how to interact with customers.
they are ther when we need them, they work hard really hard wish they had more support but i erall i luv my store team
Leadership is very supportive and works with you.
What does the leadership team need to get better at?
Give us more payroll and stop dimping more snd more work on is for absolutely no reward, we're fed up with the odd pizza they think we like. Reward your staff not just your executives and shareholders
A realistic understanding of what happens in the store day to day.
Integrity and professionalism without a retaliating ego
Review from Design Dept
Promotion of existing staff from within and promotion from seniority whose skills are more than suitable for leadership and advancement.
I have not been called to work nor have I been contacted by manager to keep me abreast of the status of future . I’ve gone into see him last week. unfortunately he was off from work that day. i then called the store to see if I could set up a short meeting. He is below unprofessional. He has
Review from Sales Dept
What is the best part about your compensation package?
Vacation/sick time. Should make some sort of commission based on high sales per hour though
Discount on Pottery Barn products.
401k program is comparable with other retail companies.
i’m retired so benefits are not very important to me. i get the feeling he doesnt like me not does he want to deal with me. i get the feeling he doesnt he just wants me to give up and leave. I have called the store to leave a message asking for him to return my call. i have not received a ca
Review from Sales Dept
Good value for health benefits
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
An increase would sure be nice
If i got paid on time i think id feel better than, oh and the penalty wages that are owed to me as well. Then i think id definitely feel better about working there.
I sell thousands of dollars of merchandise a day, interact with customers who come to the store specifically to work with me and then spend large bucks. I make .75 more than minimum wage. I could make more at Target and do less work.
They do not take the Covid situation seriously. Workers have tested positive and management has deliberately not informed all the employees of the situation, particularly those that have been in regular contact. It is a dangerous environment working
What are some of the best things about your team?
We work as a team
We support one another, teamwork.
Review from Design Dept
Team members are genrally very helpful with new staff members.
Communication, friendly interation, respect, quality understanding and good time management.
Everyone is positive and team players. We are all in this together.
Review from Design Dept
What do your coworkers need to improve and how could you work together better?
The work environment does not promote congeniality
Better logistics within our supply chain would cut down some of our complaints. A lot of our job is apologizing for things we can't control.
What is most positive about the culture and environment at your company?
The brand still is meaningful to customers.
The employees help each other and encourage each other
The team and just the sense of community among the store staff
Most positive is that most colleagues love the brand and support it and this helps the customers.
The collaborative people who support each other
What needs to change to make the company culture better?
Be less insular. Use metrics not popularity/discretion for bonus allocations.
What did you like most about the interview process?
Every DM leadership is different, the location that I started was very professional, My teferences exceeded me. So it was a good fit and team. That GM was very professional and respected.
Review from Design Dept
Not yoo intense an interviewer
Review from Design Dept
It was quick and to the point
Review from Design Dept
Personable, relaxed, real life questions to make a good fit for your position.
It was easy and perhaps a bit too long. Manager talked a lot about himself.
What would you improve about your company's interview process?
Poor communication from the interviewing managers. No follow up from managers.
Communication and responce times from management.
Review from Sales Dept
This is an environment where professionalism is not one of its strengths
What makes you most happy at work?
Doing a great job, working with my clients, taking care of any issues to make their experience positive. Always excited to learn something new.
Review from Design Dept
Sharing with clients how to redesign their living space.
Review from Design Dept
Working with the team to help customers
My coworkers and the discount I receive, general manager is very accomodating and trys her best.
Getting positive feedback from customers and managers.
What do you like best about your company?
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What would you most like to see improved at your company?
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