Pottery Barn – When an order goes smoothly everything is fine. But whenever I have had a problem with an order, communication from customer service is the worst I've ever experienced. Base-line reps cannot connect a customer with a manager. I've often been assured that a manager will fix my problem, to no avail | Comparably

Pottery Barn – When an order goes smoothly everything is fine. But whenever I have had a problem with an order, communication from customer service is the worst I've ever experienced. Base-line reps cannot connect a customer with a manager. I've often been assured that a manager will fix my problem, to no avail

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EMPLOYEE
PARTICIPANTS
138
TOTAL
RATINGS
1090

When an order goes smoothly everything is fine. But whenever I have had a problem with an order, communication from customer service is the worst I've ever experienced. Base-line reps cannot connect a customer with a manager. I've often been assured that a manager will fix my problem, to no avail

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