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Managers refused to approved hours even tho the hours had been discussed before many time. It's like the voice of the DPS is never heard. We are expected to work everyday of the week with no break and if we spoke up about work conditions, we are threatened with termination/written up. Very Corrupted
What are some of the best things about your team?
My fellow DPS is always there to discuss issues and solutions. They got my back when I was wrongly accused because they are there to witness my hardwork and care for clients.
What did you like most about the interview process?
It was easy, barely any requirements. Like they really needed someone to fill in and only when I started working I know why. They treated DPS so poorly, half of them quit regularly. Managers are tyrants and threatening at Summit house.
What does the leadership team need to get better at?
Communications, clients needs and freewill, staffs needs, fair observation, fixed schedules instead of random, faster meds training (it took 2-3months for staff to be med certified), allow staff to freely use their hard earned PTO, be less abusive to staffs and clients, listen to DPS concerns.
What's going wrong and how can it be improved?
Clients needs, concerns and freewill are clients did not have what they need to get by such as appropriate size shower chair, hoyer that fits them etc. Concerns are treated as suggestion. Clients don't get to choose where they go and what they want to do. Clients stuck in the house for months.
What needs to change to make the company culture better?
Be more accepting of staffs from different cultures, and do not expect them to change who they are to accommodate other staffs. I believe if I do my job great and my clients like me, then I shouldn't be forced to make eyes contacts with other staff, cook only American food or speak without my accent
Why do you feel undervalued and what would make you feel better about your compensation?
As a PM staff I do not appreciate having an observer watch me for 1 hour of my shift and determined that I am not performing my job especially when I prep/completed all tasks, chores, and activities the night before. I need to be treated fairly and paid fairy for the extra hours I am forced to work.
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