Sevita Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Negative and positive some areas are fine but there needs to be changes
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Did not like anything about them.
Review from Customer Support Dept
They have Good customer service skills
Review from Customer Support Dept
What does the leadership team need to get better at?
Caring about staff and clients
Review from Customer Support Dept
Putting on effort. Acting professional with those they supervise. Training. Protecting the children
Review from Customer Support Dept
How to delegate the staff
Review from Customer Support Dept
Organizing the whole process of handling documents
Review from Customer Support Dept
making sure the employees are taken care of financially and with better benefits.
Review from Customer Support Dept
What is the best part about your compensation package?
Having the access to invest in/ carry over 401K
Review from Customer Support Dept
Need to go a little lower
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Do not have stick compensation benefits? Never heard of. Better leadership and nanagement
Review from Customer Support Dept
More money. I only make $13/hr and I have to feed, bathe, clothe, and give controlled substance medications to severely disabled adults. Would our CEO do that? I highly doubt it.
Review from Customer Support Dept
I feel it would be helpful if we as dedicated employees could get paid weekly and have some deductions that are not needed removed from paychecks. Tobacco surcharge is pointless
Review from Customer Support Dept
I don't need someone to "hold" my hand, as I've been told, I need someone who I can rely on to be honest and communicative. Pay is RIDICULOUS ?
Review from Customer Support Dept
No support. Little to no supervision. PD blames staff when she forgets to tell them about changes
Review from Customer Support Dept
What are some of the best things about your team?
Felloe caregivers and DSP's are really rhe backbone of this whole entire company and truly the only ones who truly care for clients wellbeing.
Review from Customer Support Dept
If brought to their attention they will make sure meds are available and don't run out unless pharmacy has back order. Some can be quite professional and get things done when needed and there's no time left to procrastinate. Upper management better than the two middle ranks.
Review from Customer Support Dept
They make my job easier by helping out when they are needed
Review from Customer Support Dept
Most of my team is on the ball and strives to provide great service for our residents
Review from Customer Support Dept
They really care about the people we serve
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
First, if a co-work has a family remember working for the same company that family member SHOULD NOT be allowed to show up on the premises, and mainly if that family member's manager is elsewhere,
Review from Customer Support Dept
Nobody gets paid enough so they're all in a bad mood all the time. They only stay to make sure our clients aren't being abused or to keep abusing them themselves.
Review from Customer Support Dept
Treating the providers with respect!
Review from Customer Support Dept
A new more professional pd and team leads. Better training
Review from Customer Support Dept
actually hold meetings regularly as we used to
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
A clean safe place for clients
Review from Customer Support Dept
It’s always clean & set up nice for the different
Review from Customer Support Dept
Clients and foster parents. Therapy
Review from Customer Support Dept
Dsps in my house work together and stand behind each other.
Review from Customer Support Dept
What needs to change to make the company culture better?
Leadership, management, consistentncy in staffing, ways to address high turn over rates in staffing, making sure someone is available to releave staffing from unconfirmed wirk hours beyond their shift
Review from Customer Support Dept
Give us more money and give the houses bigger budgets for food, cleaning supplies, etc
Review from Customer Support Dept
They need to listen to us and pay us more! Communicate with us. We are the ones out in the homes and deal with alot of stuff, and to know you're treated like crap because you don't work in the office is crap
Review from Customer Support Dept
Find ways that employees can deal with the negative actions the individuals has shown and are very aware of their actions
Review from Customer Support Dept
We need to be able to evaluate our supervisor
Review from Customer Support Dept
What did you like most about the interview process?
The interviewer made me feel very comfortable and relaxed
Review from Customer Support Dept
The interviewer was very down to earth and accommodating. I have no qualms
Review from Customer Support Dept
Easy to understand and not hard to comply
Review from Customer Support Dept
He knew a lot about the company
Review from Customer Support Dept
the guy who interviewed me
Review from Customer Support Dept
What would you improve about your company's interview process?
Try to higher on ones that are gonna stay longer than a week
Review from Customer Support Dept
What makes you most happy at work?
Clients. Helping them, talking with them, assisting with them in the community so they can get out of the house. Going with them to Special Olympics. Organizing all their information so that fills and anyone else can easily access what's needed to care for them best.
Review from Customer Support Dept
When things are running like a well oiled machine and everyone communicates
Review from Customer Support Dept
Going home and relief of duties
Review from Customer Support Dept
Being able to see and work with the client
Review from Customer Support Dept
What's going wrong and how can it be improved?
No discrimanation, be fair to everybody especially to distribute the clients .
Review from Customer Support Dept
Get new staff and definitely new supervisor.
Review from Customer Support Dept
As I've said in every response: PAY US MORE. And give the houses more of a budget for food and supplies.
Review from Customer Support Dept
Not everyone on my team at my program pulls their weight and does cleaning
Review from Customer Support Dept
Things need to change in house and we as providers need to be heard! We need to be paid what we are worth and treated with dignity and respect from our supervisors!
Review from Customer Support Dept
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