Sevita Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Management could care less about their employees or their clients…. This company is patheti
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Everything corporate is almost impossible to reach and deal with
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Very rewarding to work for this company. The individuals teach me more than I will ever teach them.
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What do you like best about the leadership team?
Dedicated to the work they do
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My boss not only does everything for us, spreads herself thin for other houses as well. Goes way over the top for how she is treated
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They are very down to earth and treat others the same as they would like to be treated. They never look down on others.
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We solve problems as a team
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What does the leadership team need to get better at?
They need to work on their kindness to employees
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Communications, clients needs and freewill, staffs needs, fair observation, fixed schedules instead of random, faster meds training (it took 2-3months for staff to be med certified), allow staff to freely use their hard earned PTO, be less abusive to staffs and clients, listen to DPS concerns.
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Explain their expectations and intentions better
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What is the best part about your compensation package?
Bonuses and commissions as applicable, paid time off (holiday).
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Health insurance benefits are good
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Why do you feel undervalued and what would make you feel better about your compensation?
Getting paid a livable wage would be a good start
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Better staff the place is a nightmare
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As a PM staff I do not appreciate having an observer watch me for 1 hour of my shift and determined that I am not performing my job especially when I prep/completed all tasks, chores, and activities the night before. I need to be treated fairly and paid fairy for the extra hours I am forced to work.
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Offered a promotion with not even a $2 raise, it feels extremely insulting. The pay rate for a PS position is severely underfunded. It is around $16 an hour when other companies are paying at the very least $20. I have not taken the job even though I want to, just does not pay enough.
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Higher wage, better benefits, better retirement package.
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What are some of the best things about your team?
My fellow DPS is always there to discuss issues and solutions. They got my back when I was wrongly accused because they are there to witness my hardwork and care for clients.
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Hard workers, Team Players, Caring, shows major concerns of all clients
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Able to communicate and share ideas
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My team has 3 key players. We make sure everything is the best it can be and we could not do it without each other. I am very grateful for them. We should ALL be appreciated more.
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My immediate team works well together and tries to assist one another in any way they can. My larger team isn't as good at working together, but I always try to offer assistance if they should need it.
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What do your coworkers need to improve and how could you work together better?
Communicating with one another, everyone pulling their own weight and doing what needs to be done
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They need to work on their communication skills
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Explain what they are working on
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What is most positive about the culture and environment at your company?
Nothing getting staff hiring bottom of the barrel staff
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Communication towards helping individuals grow
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My clients, and my relationship with them.
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My office is laid back and we have a balance of work and personal relationships that help us interact in a better way.
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What needs to change to make the company culture better?
Be more accepting of staffs from different cultures, and do not expect them to change who they are to accommodate other staffs. I believe if I do my job great and my clients like me, then I shouldn't be forced to make eyes contacts with other staff, cook only American food or speak without my accent
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More willing coworkers and more communication
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What did you like most about the interview process?
It was easy, barely any requirements. Like they really needed someone to fill in and only when I started working I know why. They treated DPS so poorly, half of them quit regularly. Managers are tyrants and threatening at Summit house.
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I feel good about the interview.
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I like to exchange words about myself.
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The openness of the interviewers.
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People made me feel welcome.
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What would you improve about your company's interview process?
New staff just start fresh
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To explain what will happen in the months to come
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What makes you most happy at work?
The individuals that we serve
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Build a support system at work or Focus on your physical health or eating healthy, staying hydrated and exercising helps boost your energy levels and mood.
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When clients are smiling and happy
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Interacting with the individuals I oversee.
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What's going wrong and how can it be improved?
Burn it all down im sorry there is no saving this
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Clients needs, concerns and freewill are clients did not have what they need to get by such as appropriate size shower chair, hoyer that fits them etc. Concerns are treated as suggestion. Clients don't get to choose where they go and what they want to do. Clients stuck in the house for months.
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You need adequate pay to stop heavy turn over, which effects your clients in the most negative way. Improve that care for your employees and you would see a dramatic change.
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