The execs in San Fran are so far removed from what is going on in Ops in Phoenix. They say they promote internally but that's a joke because the pay they give you when they promote you is total garbage. Meanwhile they are bringing in people from Charles Schwab and paying them a lot more.
What would you improve about your company's interview process?
Respond back to candidates, have an actual onboarding process that is the same for all LOBs, hire actual dedicated trainers
What is the best part about your compensation package?
Healthcare is paid for by the company. They say they match 401k up to 3% but I haven't seen that yet for 2020
What are some of the best things about your team?
They show up and do their jobs for the most part. But the turnover rate is so high that it's hard to get to know people
What's going wrong and how can it be improved?
Fix the employee turnover issue, fix the phone line issue so customers can actually get through to agents, stop launching half thought out products, spend money on a capable user friendly servicing system
What does the leadership team need to get better at?
Stop forcing people out of a job because you want to replace them with Charles schwab people. When you promote internally, actually give them a normal pay raise, not the pennies you give now.
What is most positive about the culture and environment at your company?
Working from home was nice but now they are having everyone in Phoenix come back to the office full time. Of course the exec's and everyone in San Fran get to keep WFH. And anyone in Phx reporting to remote people get to WFH still - creates a unfair and negative environment
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