Upgrade Environment Employee Reviews | Comparably
Upgrade Claimed Company
Upgrade is an online lending company that offers affordable credit products and free credit education tools. Upgrade was founded in 2017 and its current CEO is Renaud Laplanche. Since its inception 5 years ago, Upgrade has grown to more than 1400 team members. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
124
TOTAL
RATINGS
2249

Upgrade Environment Employee Reviews

What is most positive about the culture and environment at your company?

Everyone gets along and has a lot of fun while working together.

Review from Operations Dept

Lots of growth opportunities, high energy

Review from HR Dept

Everyone has a common goal of seeing our company achieve success.

We truly value diversity, equity, and inclusion. Our company tries to incorporate various office events and celebrations to recognize our different ERG groups, but also celebrate different holidays.

Review from Operations Dept

Feeling supported by my team and manager. Anything I want to learn to further my career they help me achieve those goals.

Always building each other up

The people make this company the best place to be!! does not feel like work!!

The upper management !! !!

Great work/life balance. Strong value-driven leadership. Investment in people.

Working from home was nice but now they are having everyone in Phoenix come back to the office full time. Of course the exec's and everyone in San Fran get to keep WFH. And anyone in Phx reporting to remote people get to WFH still - creates a unfair and negative environment

Friendly yet focused. A lot of experience here so we don't spend time spinning our wheels on the things that aren't important.

Review from Marketing Dept

open communication, collaborative, and low ego

Review from HR Dept

There's a pervasive can-do attitude.

Review from Product Dept

No crazy pressure to deliver projects, leadership team is understanding of the work family balance that needs to happen, especially with COVID.

Review from Engineering Dept

Open and collaborative environment. Genuinely good people.

Review from Engineering Dept

The trust, autonomicity, and the support from others.

Review from Engineering Dept

Expectations are set very clearly and fairly. People are mindful about everyone's personal life and even during covid are working to get things done as a team.

Review from Engineering Dept

team player like, non competitive, cooperative, pleasant, fun

Review from Marketing Dept

Even though we're working remotely right now, the company still finds ways to show the employees that they're thinking of us. They've sent us snacks and care packages, which makes me feel remembered.

Review from Admin Dept

employees understand their immediate and long term goals

Review from Executive Dept

What needs to change to make the company culture better?

The upper management need to stop treating employees less than

Review Sentiment at Upgrade

97
97%
3
3%

About Upgrade's Environment

A+
83/100

Where This Score Ranks Upgrade's Environment

TOP
5%

In the Top 5% of 2025 similar size companies on Comparably

TOP
5%

In the Top 5% of 738 companies in San Francisco

1st

1st place versus 2 competitors rated on Comparably

The environment at Upgrade is considered positive by 97% of employees and regarded as having a “comfortably fast” work pace by 76 employees. Relative to its competitors, IndiaLends and RailsBank, Upgrade's environment score ranks in 1st place. This also puts them in the Top 5% of 2025 similar sized companies (1,001-5,000 Employees) on Comparably and Top 5% of 738 companies in San Francisco.

Rate Environment the Highest

  • Department - HR
    +6%
  • Department - Product
    +5%
  • Department - Marketing
    +4%

Rate Environment the Lowest

  • Department - Legal
    -9%
  • Department - IT
    -4%
  • Ethnicity - Hispanic or Latino
    -2%

How Upgrade's Environment Score is Calculated

FILTER RATINGS BY

Results from 106 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

AnswerPercent
7 or less10%
870%
1017%
122%
More than 121%
On average, how many hours do you work a day?
AnswerPercent
Extremely fast17%
Comfortably fast72%
Moderate9%
A bit slow0%
Bureaucratic2%
What's the work pace at your company?
AnswerPercent
Positive97%
Negative3%
Is your work environment positive or negative?
AnswerPercent
Yes9%
No91%
Does someone you work with closely, make you want to quit your job?
AnswerPercent
Yes45%
No55%
Do you have a close friend at work?
AnswerPercent
5% or Less60%
5-10%33%
10-25%7%
25-50%0%
50%+0%
What % of the time are you bored at work?
×
Rate your company