Upgrade Outlook Employee Reviews | Comparably
Upgrade Claimed Company
Upgrade is an online lending company that offers affordable credit products and free credit education tools. Upgrade was founded in 2017 and its current CEO is Renaud Laplanche. Since its inception 5 years ago, Upgrade has grown to more than 1400 team members. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
124
TOTAL
RATINGS
2249

Upgrade Outlook Employee Reviews

What makes you most happy at work?

The benefits and having a leader who helps me grow.

Review from Operations Dept

The people at Upgrade are incredible!

Review from HR Dept

Seeing the impact of my work contribute to the success of the company.

The people are great love working here

Review from Operations Dept

Team/company culture and the compensation/benefits.

Being around my coworkers and working toward helping the company grow is truly rewarding.

Review from Operations Dept

the culture and being surrounded by positivity smiles and lots of love

Ive moved up!! i see a career!! i feel empowered working at Upgrade!! #unstoppable

Being in leadership, and helping the agents succeed

Having an impact on team happiness and engagement. Providing support to or leading key projects that make everyone's lives easier.

The people I work with.

Review from Marketing Dept

The challenges and direct impact of my work

Review from Engineering Dept

The people and the projects

Review from HR Dept

The work I do makes a difference.

Review from Product Dept

Teammates, company culture, relaxed environment

Review from Engineering Dept

Feeling that the features I am working on have a real impact on our customers or our internal team.

Review from Engineering Dept

I really get the sense of collaborating with the best, we get thing done with quality, on time.

Review from Engineering Dept

The people I get to work with every day.

Review from Engineering Dept

Feeling I have a direct impact to the company success

Review from Engineering Dept

That I'm able to work on things I'm excited about. no routine.

Review from Engineering Dept

What's going wrong and how can it be improved?

Fix the employee turnover issue, fix the phone line issue so customers can actually get through to agents, stop launching half thought out products, spend money on a capable user friendly servicing system

What do you like best about your company?

Our mission/goal. Encouragement of open communication. The willingness to learn and grow. Ability to work with various teams. They care about their employees.

You are encouraged to bring ideas and solutions to improve everything we do.

Review from HR Dept

What would you most like to see improved at your company?

Exercising open communication for more efficiency.

Nothing really, we are on the right track to continue our growth and tackle Upgrade's challenges.

Review from HR Dept

Review Sentiment at Upgrade

97
97%
3
3%

About Upgrade's Outlook

A+
92/100

Where This Score Ranks Upgrade's Outlook

TOP
5%

In the Top 5% of 2020 similar size companies on Comparably

TOP
5%

In the Top 5% of 789 companies in San Francisco

1st

1st place versus 2 competitors rated on Comparably

Upgrade's Outlook is scored an A+ by 326 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Upgrade's Outlook score helps to boost their overall culture score, due partly to the fact that the Admin department’s positive scores help Outlook to be one of Upgrade's stronger culture attributes. Use the filters below to understand Upgrade employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated months ago.

Rate Outlook the Highest

  • Department - Admin
    +8%
  • Department - Legal
    +6%
  • Department - Product
    +5%

Rate Outlook the Lowest

  • Department - Engineering
    +1%

How Upgrade's Outlook Score is Calculated

FILTER RATINGS BY

Results from 119 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

95
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic57%
Good41%
Neutral1%
Bad1%
Terrible0%
How do your customers perceive your company?
AnswerPercent
Yes92%
No8%
Are you typically excited about going to work each day?
×
Rate your company