Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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It seems to be getting worse each year. There is more and more expected with few people to get the job done. If you hurry to meet deadlines then you are punished, but if you work thoroughly and don't meet the deadline you are punished too. Perfection is expected without realizing we are humans.
What are some of the best things about your team?
My team communicates and works well together. We share knowledge with each other and understand that we succeed as a team.
What is most positive about the culture and environment at your company?
Treating each other as adults. We know what needs to be done and we do it. My team is good at this, but other teams seems to want to micromanage which causes a lot of friction.
What does the leadership team need to get better at?
One clear direction. We are being directed by too many teams, Business Automation, Operations, IT, Business Intelligence, Compliance, in addition to trying to keep up with general maintenance for our clients. None of these teams work together to ensure deadlines are coordinated. We are not perfect
Why do you feel undervalued and what would make you feel better about your compensation?
Other people with my same job title and responsibilities make 20K more per year and also earn a yearly bonus. Same titles should be paid closer to the same amount. This is especially evident when a new employee comes into the company making more than a 20+ year existing employee.
What's going wrong and how can it be improved?
There is no positive encouragement. Every day its what didn't get done, what was done wrong, what needs to be better. There is no acknowledgement for a getting a big task completed or for just doing your job. How can you be excited about coming to work knowing you're going to be beat down?
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