A
86/100
Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Zenith American Solutions Team Employee Reviews
All
Positive
Constructive
What are some of the best things about your team?
My Team truly cares about our participants
Posted a day ago
Everyone is there to lend a helping hand with questions or concerns.
Posted 4 days ago
Their knowledge and drive to do well.
Posted 6 days ago
Customer focus, honesty, practical experience with this complicated and esoteric business.
Posted 6 days ago
Everyone works together for the benefit of the client
Posted 7 days ago
We all work to uplift and support one another despite work envrionment/loads.
Posted 7 days ago
We look out for each other and are eager to help.
Posted 7 days ago
My team is collaborative, responsive, and committed to delivering results. Everyone brings valuable expertise, supports one another, and stays flexible when priorities shift.
Review from Business Development Dept · Posted 7 days ago
The active communication, collaboration and engagement with projects or day to day workflows.
Posted 8 days ago
They are responsive, open to dialogue, keep me in the loop when things go sideways. The replies I get back are thorough and accurate. They do not mind me asking questions, as I tend to do.
Posted 8 days ago
Our Team is amazing, and we work well together. We know how to clean up messes.
Posted 8 days ago
We are becoming more cohesive as a team.
Posted 8 days ago
My team members are amazing! Some not all. Being a team is what it is important! Not the title behind toyr name! Helping one another is what mattets!
Posted 8 days ago
We work together and answer questions for one another.
Posted 15 days ago
Zenith and PacFed teams are very supportive, always willing to help.
Posted 19 days ago
We connect well and for the most part we are in sync. We're innovative and care about one another as well as take pride in our work.
Posted 20 days ago
collaboration and problem solving skills
Posted 21 days ago
I like my team, we have some very unique personalities and sometimes it can make for interesting work environments, but I think that is true with any team. know. base I am grateful for . We do get general kudos but it sometimes feels forced and specific comments are generally more neg/neutral
Posted 22 days ago
When you say "your team" exactly what team? Just the team of co-workers that do the same work as each other? The office location team? You see the problem here?
Posted 22 days ago
We have been with the company so long that we have seen it all. We know how to fix issues for the client and make sure that they are taken care of.
Posted 22 days ago
What do your coworkers need to improve and how could you work together better?
some people have reached their skill ceiling or critical thinking ceiling. don't hire people who bang their head on the ceiling by getting out of bed. there's no room for improvement. hence why reduce is the first R in Reduce Reuse Recycle. Some coworkers need to learn what accountability is.
Posted 20 days ago
Some co-workers need to improve on just being friendly and courteous that includes members of the management team. We don't have to be friends but as a team we should at least be friendly.
Posted 21 days ago
There is so much history between all my coworkers that when I started it felt like I had to choose a side. One of the most outspoken members of the team just retired and she did not want to celebrate at work because she did not want everyone to attend. Very toxic environment.
Posted 22 days ago
This applies to individuals that have been with the company or over 5 years. Respect their co-works especially the leads in the department.
Communication is key. Taking notes when needed.
Follow thru of tasks assigned
I think better training would help coworkers.
Responding to communications promptly. Complete their tasks that they are responsible to do.
Everyone needs to be more cohesive and work together as one team.
coworkers are rude and uncaring
Review from Admin Dept
Collaboration, engagement, maintain respect towards each other. leadership should be aware of the way their email tones come across. We could work together if we engaged and discussed more about steps/plans changes etc
Review from Customer Support Dept
They should care about what they do and the clients they work with.
Review from Finance Dept
My comments are attributable to outside of my team. I think the culture has stifled people over the years from speaking up and making change because it was not historically welcomed from what I understand.
Review from Operations Dept
Our leaders do no encourage group chats but rather took that away. I work from home so do not know my coworkers
Review from Customer Support Dept
Well for starter, education and clarification on job description is a big one. A lot of people, including myself, who do not know the job to the fullest extent. We only know what we are taught and are learning as problem come about. There should be more of a flow and procedures to follow.
Review from Admin Dept
its not a team atmosphere, lots of gossipy and whispers and closed doors. communication needs to be better.
Review from Admin Dept
I haven't been part of a team. I have a manager who hasn't been present, and managers of other teams who I need to work with. Only one of them has proven to be helfpul to me in the past 4 years. I've essentially been in a silo for my four years at Zenith.
Review from Customer Success Dept
We need to have occasional department meetings to talk about standards and communication. The right hand doesn't know what the left hand is doing here. Also, coworkers should work from home when they are sick or display sick symptoms.
Review from Finance Dept
I'm a 42 year old male and I don't work with any of my peers which is a bummer, so i have no friends at work. No one takes ownership it seems.
Review from Operations Dept
They should stop gossiping and talking. They should do their own work and stop saying that they don't know how to do something or they don't know what to do. Especially people who have been with the company over 20 years, they do not want to answer Mgr questions or add input, they put on others.
Review from Admin Dept
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