A
85/100
Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Zenith American Solutions Team Employee Reviews
All
Positive
Constructive
What are some of the best things about your team?
Availability, support and guidance. We all need to have a team to help work through items and provide support. I feel I have that here.
Posted 23 days ago
Everyone is helpful and nice
Posted a month ago
the best thing about our team is that we work together and communicate well with one another
Posted a month ago
We have been through a lot and this group works themselves too hard and we are trying to turn the tide to be ready for fall influx of business and renewals. Small team, so when illness/vacations, etc. hit, we get hit hard.
They are kind, good, funny and caring and always wanting to help out. Good people I enjoy working with.
What stands out most about my team is their ability to quickly grasp priorities and act decisively. They also have a strong understanding of both business objectives and client needs, enabling them to consistently deliver effective outcomes.
I like the camaraderie of working next to my office mates on the hallway. While we don't work on the same accounts, it is helpful to be able to compare notes etc.
My team are all helpful
varying levels of knowledge, able to keep each other involved
They are all open with one another and in constant communication.
Our team works well together and shares common goals. Everyone puts in effort, and I can rely on my teammates to step in and help where needed, which creates a strong sense of teamwork.
We pull together to get the job done no matter the circumstances.
My team's years of service for the client and the company combined is over 150 years. They are well versed in the industry and their responsibilities.
we are always communicating with each other and helping each other out
the collaboration and willingness to learn and assist others
We are all stretched thin but there is teamwork.
Our team is knowledgeable and willing to share knowledge and assist if needed.
Partnership, collaborative, creative thinkers, dedicated, team oriented and always will to help.
The bond we share, not only are we a tight knit group, I am confident that if I run into a challenge they will have my back. They also celebrate the wins with me!
We always work well together
What do your coworkers need to improve and how could you work together better?
Communication is key. Taking notes when needed.
Posted a month ago
Follow thru of tasks assigned
I think better training would help coworkers.
Responding to communications promptly. Complete their tasks that they are responsible to do.
Everyone needs to be more cohesive and work together as one team.
coworkers are rude and uncaring
Review from Admin Dept
Collaboration, engagement, maintain respect towards each other. leadership should be aware of the way their email tones come across. We could work together if we engaged and discussed more about steps/plans changes etc
Review from Customer Support Dept
They should care about what they do and the clients they work with.
Review from Finance Dept
My comments are attributable to outside of my team. I think the culture has stifled people over the years from speaking up and making change because it was not historically welcomed from what I understand.
Review from Operations Dept
Our leaders do no encourage group chats but rather took that away. I work from home so do not know my coworkers
Review from Customer Support Dept
Well for starter, education and clarification on job description is a big one. A lot of people, including myself, who do not know the job to the fullest extent. We only know what we are taught and are learning as problem come about. There should be more of a flow and procedures to follow.
Review from Admin Dept
its not a team atmosphere, lots of gossipy and whispers and closed doors. communication needs to be better.
Review from Admin Dept
I haven't been part of a team. I have a manager who hasn't been present, and managers of other teams who I need to work with. Only one of them has proven to be helfpul to me in the past 4 years. I've essentially been in a silo for my four years at Zenith.
Review from Customer Success Dept
We need to have occasional department meetings to talk about standards and communication. The right hand doesn't know what the left hand is doing here. Also, coworkers should work from home when they are sick or display sick symptoms.
Review from Finance Dept
I'm a 42 year old male and I don't work with any of my peers which is a bummer, so i have no friends at work. No one takes ownership it seems.
Review from Operations Dept
They should stop gossiping and talking. They should do their own work and stop saying that they don't know how to do something or they don't know what to do. Especially people who have been with the company over 20 years, they do not want to answer Mgr questions or add input, they put on others.
Review from Admin Dept
They whine instead of working as a team. We are all so stretched thin that no one cares about anything but their own success, but that is impossible to attain.
Review from Admin Dept
Talking to me on the work
Review from Customer Support Dept
They are not personable. The morale is terrible.
Review from Finance Dept
The different departments of the office do not work as one single unit - due to this, there are constantly communication issues and no one seems to have a good understanding of what a departments outside of their own does in terms of their day to day tasks. We need to work as a single unit.
Review from Operations Dept
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