A
86/100
Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Zenith American Solutions Team Employee Reviews
All
Positive
Constructive
What are some of the best things about your team?
We share a commitment to be the best we can for our client, despite Zenith's best efforts to prevent us from doing so.
Review from Admin Dept · Posted 5 days ago
I do like the fact that we can work remotely and connect with our coworkers through the skype messaging platform. However, the appswe use are very old and it seems confusing why the organization isn't updating their application platforms like utilizing teams instead of skype to communicate.
Review from Finance Dept · Posted 19 days ago
Their diligence and honesty with communications.
Review from Operations Dept · Posted 19 days ago
We work together for the good of the client..
Review from IT Dept · Posted 19 days ago
The commitment to getting the work done.
Review from Admin Dept · Posted 20 days ago
care about doing their jobs
Review from IT Dept · Posted 20 days ago
My team are hard workers and are direct with me. I appreciate the candor and willingness to do additional tasks as they are assigned.
Review from Customer Success Dept
Our team works together well helping and respecting each other.
Review from Customer Support Dept
Our team is very friendly and communicate often. I can reach out to anyone on the team with questions and they are quick to assist.
Review from Operations Dept
We get along and we support each other. Respect each other.
Review from Finance Dept
Most of willing to learn and work to achieve our goals.
Review from Operations Dept
we work together to make things easier
Review from Operations Dept
very experienced and alot of knowledge in the many years they have been with ZAS
Review from IT Dept
Everyone seems to want to share and be personable even though we are remote, but I feel like we don't get much time to do that.
Review from Finance Dept
We are truly a team. Each one cares about the others on the team. Even with those who are now working remotely, you can feel the camaraderie. They are a fantastic group of people to work with. Very knowledgeable and willing to help when needed.
Review from Finance Dept
We have a great team. However, with plans expanding, this means more work, and with management's push for more reporting, etc., work suffers. I believe clearing the path for our team is a better approach for better work.
Review from Admin Dept
Their dedication to the cause
Review from Operations Dept
The members of my team are top notch and I look forward to working with them every day. The knowledge and commraderie we have is outstanding
Review from Admin Dept
My team is easy to work with, drama free and are always willing to work together to help the members and get work done.
Review from Operations Dept
Having our monthly meetings. Very informative, keeping the team abreast of changes and ways to improve our duties.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
My comments are attributable to outside of my team. I think the culture has stifled people over the years from speaking up and making change because it was not historically welcomed from what I understand.
Review from Operations Dept
Our leaders do no encourage group chats but rather took that away. I work from home so do not know my coworkers
Review from Customer Support Dept
Well for starter, education and clarification on job description is a big one. A lot of people, including myself, who do not know the job to the fullest extent. We only know what we are taught and are learning as problem come about. There should be more of a flow and procedures to follow.
Review from Admin Dept
its not a team atmosphere, lots of gossipy and whispers and closed doors. communication needs to be better.
Review from Admin Dept
I haven't been part of a team. I have a manager who hasn't been present, and managers of other teams who I need to work with. Only one of them has proven to be helfpul to me in the past 4 years. I've essentially been in a silo for my four years at Zenith.
Review from Customer Success Dept
We need to have occasional department meetings to talk about standards and communication. The right hand doesn't know what the left hand is doing here. Also, coworkers should work from home when they are sick or display sick symptoms.
Review from Finance Dept
I'm a 42 year old male and I don't work with any of my peers which is a bummer, so i have no friends at work. No one takes ownership it seems.
Review from Operations Dept
They should stop gossiping and talking. They should do their own work and stop saying that they don't know how to do something or they don't know what to do. Especially people who have been with the company over 20 years, they do not want to answer Mgr questions or add input, they put on others.
Review from Admin Dept
They whine instead of working as a team. We are all so stretched thin that no one cares about anything but their own success, but that is impossible to attain.
Review from Admin Dept
Talking to me on the work
Review from Customer Support Dept
They are not personable. The morale is terrible.
Review from Finance Dept
The different departments of the office do not work as one single unit - due to this, there are constantly communication issues and no one seems to have a good understanding of what a departments outside of their own does in terms of their day to day tasks. We need to work as a single unit.
Review from Operations Dept
Equal work for the same job titles
Review from Operations Dept
leave me alone please please
Review from IT Dept
to be more attentive regarding their responsibilities.
Review from Customer Success Dept
Better understanding of what they need to do on a daily basis. Learn their job and be effective - take ownership of what they do.
Review from Finance Dept
Polish with both the quality and presentation of their work. A greater skillset with technology.
Review from Finance Dept
Some of the departments in the Covina office need more structure they don't adhere to the CBA they work under.
Review from Admin Dept
Be in the office, be a cohesive unit, and develop more trust and confidence in coworkers' aptitude.
Review from Customer Success Dept
Their attitudes towards their fellow teammates and the members they speak to on the phone. Stop unnecessary gossip and constant talk about others within the group. They need to be accountable for their actions. But because they are in the union, they think they are untouchable, and they also know th
Review from Customer Success Dept
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