A
86/100
Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Zenith American Solutions Team Employee Reviews
All
Positive
Constructive
What are some of the best things about your team?
dependable and always work well together.
Posted a day ago
We are building a dynamic team of go getters. They are always willing to step in and help, learn, and help our team continue to grow and evolve as the business changes.
Posted 4 days ago
Supportive, accessible as resources, friendly, focus on providing excellent care and service to our clients and membership.
Posted 4 days ago
We communicate well with eachother
Posted 4 days ago
They are competent and team players
Posted 4 days ago
We all focus on our own work, but collaborate when needed.
Posted 5 days ago
Everyone is super helpful and courteous.
Posted 5 days ago
They work hard, easy to communicate with, and ask good questions.
Review from Finance Dept · Posted 22 days ago
We work as a team, we all have the same goal
Review from Operations Dept
They have invaluable experience, and share that.
Review from Admin Dept
We work together and communicate with each other frequently
Review from IT Dept
We are experiencing the same (or similar) office stress and care about how each person is handling things.
Review from Finance Dept
claims team are dedicated workers
Review from Operations Dept
Everyone works together for the good of the client
Review from Executive Dept
We all communicate very well, and are super willing to help each other out. We have a team potluck at least once a quarter.
Review from Customer Support Dept
again, friendly, they listen to what I have to say
Review from Admin Dept
We all get along and just want success!
Review from Operations Dept
Experience, professionalism and open communication
Review from Customer Success Dept
Collaboration and teamwork Shared goals or work ethic
Review from Operations Dept
It's a dynamic role with few SOPs to follow. We lean on each other to educate and support so we can provide our customers with seamless service as they head into one of the biggest milestones in life: Retirement
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Responding to communications promptly. Complete their tasks that they are responsible to do.
Posted 4 days ago
Everyone needs to be more cohesive and work together as one team.
Posted 4 days ago
coworkers are rude and uncaring
Review from Admin Dept · Posted 13 days ago
Collaboration, engagement, maintain respect towards each other. leadership should be aware of the way their email tones come across. We could work together if we engaged and discussed more about steps/plans changes etc
Review from Customer Support Dept
They should care about what they do and the clients they work with.
Review from Finance Dept
My comments are attributable to outside of my team. I think the culture has stifled people over the years from speaking up and making change because it was not historically welcomed from what I understand.
Review from Operations Dept
Our leaders do no encourage group chats but rather took that away. I work from home so do not know my coworkers
Review from Customer Support Dept
Well for starter, education and clarification on job description is a big one. A lot of people, including myself, who do not know the job to the fullest extent. We only know what we are taught and are learning as problem come about. There should be more of a flow and procedures to follow.
Review from Admin Dept
its not a team atmosphere, lots of gossipy and whispers and closed doors. communication needs to be better.
Review from Admin Dept
I haven't been part of a team. I have a manager who hasn't been present, and managers of other teams who I need to work with. Only one of them has proven to be helfpul to me in the past 4 years. I've essentially been in a silo for my four years at Zenith.
Review from Customer Success Dept
We need to have occasional department meetings to talk about standards and communication. The right hand doesn't know what the left hand is doing here. Also, coworkers should work from home when they are sick or display sick symptoms.
Review from Finance Dept
I'm a 42 year old male and I don't work with any of my peers which is a bummer, so i have no friends at work. No one takes ownership it seems.
Review from Operations Dept
They should stop gossiping and talking. They should do their own work and stop saying that they don't know how to do something or they don't know what to do. Especially people who have been with the company over 20 years, they do not want to answer Mgr questions or add input, they put on others.
Review from Admin Dept
They whine instead of working as a team. We are all so stretched thin that no one cares about anything but their own success, but that is impossible to attain.
Review from Admin Dept
Talking to me on the work
Review from Customer Support Dept
They are not personable. The morale is terrible.
Review from Finance Dept
The different departments of the office do not work as one single unit - due to this, there are constantly communication issues and no one seems to have a good understanding of what a departments outside of their own does in terms of their day to day tasks. We need to work as a single unit.
Review from Operations Dept
Equal work for the same job titles
Review from Operations Dept
leave me alone please please
Review from IT Dept
to be more attentive regarding their responsibilities.
Review from Customer Success Dept
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