Zenith American Solutions Leadership Employee Reviews
What do you like best about the leadership team?
They are willing to considered other ideas
Posted a day ago
My immediate leadership team is excellent. We work well together and strive towards the same goals when representing our clients.
Posted 7 days ago
my manager shows he cares and wants us to come to him when we have issues and will listen. he stands up for us.
Posted 7 days ago
Letting employees know that their work is apprectiated.
Posted 8 days ago
They respond quickly to issues.
Posted 9 days ago
Danielle Galluppi and Nicole Scott are amazing
Posted 10 days ago
Liz is compassionate, kind, and always professional. She knows how to manage her team from a VP level but also knows how to balance the fact that we are people with lives and families. She is always understanding and truly helps me to grow in my role each and every day.
Posted 13 days ago
The focus on ensuring effective team communications and providing the tools and resources needed to be successful in my role assisting our clients.
Posted 13 days ago
I think they genuinely balance employee needs with company needs.
Posted 13 days ago
Their commitment to pursuing new business
Posted 13 days ago
They are accessible and approachable.
Posted 14 days ago
I appreciate that they are trying to improve company culture but there has been so much disruption, reorganizing and I do not think there was enough pre planning when the re org was done to keep departments running efficiently after the re organization
Review from Operations Dept
They are very good at what they do.
Review from Admin Dept
They are willing to listen to concerns
Review from IT Dept
Always ready to listen and help as needed
Review from Executive Dept
all very friendly, they listen.
Review from Admin Dept
My Supervisor is very supportive. Other Department/Team leadership I have worked with have also been easy to work with.
Review from Operations Dept
The are responsive when reached out to My leader is very supportive
Review from Customer Support Dept
Transparency and communication Supportiveness Clear vision and direction Open door policy
Review from Operations Dept
No comments about leadership team at this time
Review from Operations Dept
What does the leadership team need to get better at?
These funds are complex and have many employers under them, there needs to be management based on the number of employers. If there is a very large number of employers under a fund, then a mgr should manage only that one fund, if 3 funds have same amount of employers then one mgr for those 3 funds.
Posted 13 days ago
management and fairness with tasks
Review from Admin Dept · Posted 22 days ago
Reasonable expectations, better onboarding process
Review from Finance Dept
'Leadership' (above my supervisor) needs to be aware of their employees' work loads, and processes. Mgmt should be pro-active, not re-active. 'Emergencies' (or 'fires') happen so often they've become commonplace. Prioritizing WITH employees' workloads are a must to decrease employee stress.
Review from Finance Dept
Fire the owners. There is a reason private equity has such a negative reputation.
Review from IT Dept
communication methods, training implementation, having training before implementing a new required job skill
Review from Customer Support Dept
Providing rewards that encourage people to stay here. Employees struggle to get recognized and promoted while executive team grows and gets recognized and promoted all the time. Appearance is the executive makes changes without seeking out suggestions from those of us that do the work.
Review from IT Dept
Researching the client's needs and what staff needs in order to provide the best customer service to them. For the past few years, Zenith and HBH have FAILED to do this.
Review from Admin Dept
Helping and answering questions timely. Feel like I am out here to sink or swim no guidance
Review from Customer Support Dept
Giving more positive feedback, caring about everyone on the team more personally. When I first started, we did a lot more as a team and since it is as though I work alone all of the time unless I am being told to do something extra.
Review from Finance Dept
Communication, tying goals to the work I've actually been doing, an annual review, and explanation why I received no raise, and an insulting bonus amount. Any kind of leadership presence, I've had next to none.
Review from Customer Success Dept
Recognizing our contributions and compensating the people who actually do the work. Especially when it comes to Customer Service. We are the front line representatives of our company.
Review from Operations Dept
Managing our clients and to share business goals with Zenith employees. We have not received the company's goals for several years. Last year we were told they were secret. We want to support their goals and are not afraid of change. This is an incorrect assumption made by upper management.
Review from IT Dept
more and more morale building
Review from Operations Dept
They need to know our Policy & Procedures and stop asking employee's what they are or what they do. They are clueless as to the workflow. They don't know anything.
Review from Admin Dept
Communication to staff as a whole on what is coming down the road and execution on implementations of programs and work flows.
Review from Executive Dept
Pay more attention to the employees and less to the owners. Private equity owners are vampires.
Review from IT Dept
Properly staffing the offices to accommodate the business needs instead of finding more and more tasks for current employees to take over. They start new initiatives to quantify what we do and generate reports on performance. I do not know anyone who is pleased with the decline in job performance.
Review from Admin Dept
Listening to the boots on the ground. Management is clueless and is trying to use a cookie-cutter approach to everything. This doesn't work for a company representing hundreds of employers and their many DIFFERENT unions.
Review from Admin Dept
Stop trying to get new clients until they fix all that is wrong with our systems, get our systems and the apps used by employees current since all of our apps are outdated and no longer supported by the manufacturer. Improve the opinions of existing clients so they are happy with us again.
Review from Admin Dept