Zenith American Solutions Leadership Employee Reviews
What do you like best about the leadership team?
The team respond to all questions and concerns in a timely manner.
Posted 3 days ago
They care but overall ZAS has a communication breakdown and staff are left lost and adrift. No one knows who is in charge of what or who to contact if issues. It doesn't seem like one company, just a collection of locations.
Posted 8 days ago
They are personable, flexible, practical and supportive in coordination with Operations in my experience. More so than prior leadership.
Posted 8 days ago
Easy to work with and approachable
Posted 9 days ago
Dedication and Teamwork, consistency and follow through.
Posted 9 days ago
The leadership team is accessible, experienced, and focused on results. I appreciate their transparency, strategic direction, and willingness to listen to employees and support collaboration across the organization.
Review from Business Development Dept · Posted 9 days ago
I appreciate when leaders share clear goals for the company. I like working with leadership that provides strong follow through. I like the fact that we have so many leaders with decades of experience.
Posted 10 days ago
My supervisor seeks my input and is not dismissive like the previous one was.
Posted 17 days ago
ELT team is innovative, supportive, and encouraging.
Posted 21 days ago
they're lowkey open minded. they openly support arguing, so everyone gets a chance to be heard. convincing them your argument is valid is a different story though lol
Posted 22 days ago
My manager always makes herself available to assist when needed.
Posted 23 days ago
I do not like the yes no answer capabil only. There is no room for a real response. This question was is the leadership team doing what they can to retain you. I said no, Now the quest above this says what do you like best about leadership team. The 2 do not seem to match are they supposed to?
Posted 24 days ago
The only leadership team I speak with is our direct manager. Seems as of late leadership is just giving more work to do. All tho in the long run it is to save work.
Posted 24 days ago
The new manager has listened to our comments and years of experience we have with the company.
Posted 24 days ago
They trust that I am doing what I am supposed to. I have worked at other companies where the management team hovers and sometimes that makes your job harder. Learning the correct way and allowing your employees to execute works the best for me.
Posted 24 days ago
I appreciate the leadership team's commitment to supporting employees and maintaining a focus on continuous improvement.
Posted 24 days ago
Always looking to improve and innovate
Posted 24 days ago
The executive team is always accessible and ready to help.
Posted 24 days ago
I appreciate how my leadership team is always available to help with any problems or questions that arise. I also like that we have weekly and quarterly meetings so we know what is going on with the company.
The leadership team does what they can but they are also stretched thin. I've received better leadership from people who arent recognized as a leader who should be.
What does the leadership team need to get better at?
Reality check- a picture of what is going on in the office/department daily. EVERYONE is taking on more and more people's tasks as people are being let go. THE Breaking point is coming,.
Posted 9 days ago
COMMUNICATION. It feels like everything that is being done is a secret and nobody gets to know what it is except those in the higher positions.
Posted 10 days ago
Learn how to speak, be team player, learn their job and not shift emails to others to do. Not assume, know your role as much as you say you do to others! Commucation, dedicatation! Currently i do not have any of this
Posted 10 days ago
When I 1st started, we had exposure to the CEO, there were all hands meetings. The only time we hear from her is post that her admin probably creates for all the holidays we observe. Seems we are losing more membership lives than we are gaining and creating RIFs at a crazy rate like I've never seen.
Posted 22 days ago
leadership team? too many leaders, not enough workers
Posted 24 days ago
They need to hire more people to do the work instead of reducing, and not replacing. Fix what's broken with all the systems, make the current clients happy - they will tell other Trustees about Zenith when the services they pay us for is TOP NOTCH, it can't be great if it's flawed.
The members of our group that are exempt have a health care program that is subpar. They need to do better, For those of us who have been at the company for a while are not seeing any incentives to keep going especially with the amount of work that we are expected to do every day.
Accurate training of others in all departments
Asking for feedback from Employees to help ease procedures for our specific jobs and implement useful procedures
I think that management should take employees who want to learn more serious. I think that looking at more tenured employees for advancement is better than hiring outside. Also leadership should be able to clearly explain updates to policy, procedures and guidelines.
These funds are complex and have many employers under them, there needs to be management based on the number of employers. If there is a very large number of employers under a fund, then a mgr should manage only that one fund, if 3 funds have same amount of employers then one mgr for those 3 funds.
management and fairness with tasks
Review from Admin Dept
Reasonable expectations, better onboarding process
Review from Finance Dept
'Leadership' (above my supervisor) needs to be aware of their employees' work loads, and processes. Mgmt should be pro-active, not re-active. 'Emergencies' (or 'fires') happen so often they've become commonplace. Prioritizing WITH employees' workloads are a must to decrease employee stress.
Review from Finance Dept
Fire the owners. There is a reason private equity has such a negative reputation.
Review from IT Dept
communication methods, training implementation, having training before implementing a new required job skill
Review from Customer Support Dept
Providing rewards that encourage people to stay here. Employees struggle to get recognized and promoted while executive team grows and gets recognized and promoted all the time. Appearance is the executive makes changes without seeking out suggestions from those of us that do the work.
Review from IT Dept
Researching the client's needs and what staff needs in order to provide the best customer service to them. For the past few years, Zenith and HBH have FAILED to do this.
Review from Admin Dept
Helping and answering questions timely. Feel like I am out here to sink or swim no guidance
Review from Customer Support Dept
Giving more positive feedback, caring about everyone on the team more personally. When I first started, we did a lot more as a team and since it is as though I work alone all of the time unless I am being told to do something extra.
Review from Finance Dept