Zenith American Solutions Leadership Employee Reviews
What do you like best about the leadership team?
I appreciate how my leadership team is always available to help with any problems or questions that arise. I also like that we have weekly and quarterly meetings so we know what is going on with the company.
Posted 6 days ago
The leadership team does what they can but they are also stretched thin. I've received better leadership from people who arent recognized as a leader who should be.
Posted 7 days ago
They seem relatable and like real people, and they seem to understand the many challenges that this industry and each particular Client and Location can experience. I am thanked for my efforts and my direct Leadership person has acknowledged and appreciated overcoming many obstacles the past year.
Posted 7 days ago
Don't really know them. I do not interact with them on a daily basis.
Posted 7 days ago
My direct manager is phenomenal. Our goals and expectations are clearly laid out. They are firm, yet respectful in any recoaching that is necessary. They are open with communication as to any company updates or changes.
Posted 7 days ago
They are available and approachable; employees can reach out and talk and communicate with them as needed. The leadership team is aware of what tis and is not working, what funds, clients and employees are asking for, and they do their best to provide solutions.
My direct leadership team take the time to listen, discuss and resolve.
Easy to approach and gets the job done
We are in a state of flux and change due to leadership changes coming in July. We are all feeling a bit of shifting and chang which can be well and good, but need to work through it.
Always easy to approach and works with you resolve any issues. Is always available to help and is pleasant to work with
communication and mentor others for continuously growth.
Nice, Happy and understanding and easy to work with.
I appreciate the leadership team’s proactive approach to removing roadblocks and their ability to set and manage clear expectations. Their suppo
I like it that they are open to discuss any situation or problem.
Most of our leaders are approachable and listen.
My manger is down to earth, understanding and motivating.
FRIENDLY, approachable, helpful, always smiling
The approchability. It's easy to reach out to my leadership when I have a question and I am confident that I will get an answer in a timely fashion.
They are constantly working to resolve issues.
They are very easy to go to and not intimidating. They give me the freedom to ask questions and make decisions on my own
What does the leadership team need to get better at?
They need to hire more people to do the work instead of reducing, and not replacing. Fix what's broken with all the systems, make the current clients happy - they will tell other Trustees about Zenith when the services they pay us for is TOP NOTCH, it can't be great if it's flawed.
Posted 7 days ago
The members of our group that are exempt have a health care program that is subpar. They need to do better, For those of us who have been at the company for a while are not seeing any incentives to keep going especially with the amount of work that we are expected to do every day.
Posted 7 days ago
Accurate training of others in all departments
Asking for feedback from Employees to help ease procedures for our specific jobs and implement useful procedures
I think that management should take employees who want to learn more serious. I think that looking at more tenured employees for advancement is better than hiring outside. Also leadership should be able to clearly explain updates to policy, procedures and guidelines.
These funds are complex and have many employers under them, there needs to be management based on the number of employers. If there is a very large number of employers under a fund, then a mgr should manage only that one fund, if 3 funds have same amount of employers then one mgr for those 3 funds.
management and fairness with tasks
Review from Admin Dept
Reasonable expectations, better onboarding process
Review from Finance Dept
'Leadership' (above my supervisor) needs to be aware of their employees' work loads, and processes. Mgmt should be pro-active, not re-active. 'Emergencies' (or 'fires') happen so often they've become commonplace. Prioritizing WITH employees' workloads are a must to decrease employee stress.
Review from Finance Dept
Fire the owners. There is a reason private equity has such a negative reputation.
Review from IT Dept
communication methods, training implementation, having training before implementing a new required job skill
Review from Customer Support Dept
Providing rewards that encourage people to stay here. Employees struggle to get recognized and promoted while executive team grows and gets recognized and promoted all the time. Appearance is the executive makes changes without seeking out suggestions from those of us that do the work.
Review from IT Dept
Researching the client's needs and what staff needs in order to provide the best customer service to them. For the past few years, Zenith and HBH have FAILED to do this.
Review from Admin Dept
Helping and answering questions timely. Feel like I am out here to sink or swim no guidance
Review from Customer Support Dept
Giving more positive feedback, caring about everyone on the team more personally. When I first started, we did a lot more as a team and since it is as though I work alone all of the time unless I am being told to do something extra.
Review from Finance Dept
Communication, tying goals to the work I've actually been doing, an annual review, and explanation why I received no raise, and an insulting bonus amount. Any kind of leadership presence, I've had next to none.
Review from Customer Success Dept
Recognizing our contributions and compensating the people who actually do the work. Especially when it comes to Customer Service. We are the front line representatives of our company.
Review from Operations Dept
Managing our clients and to share business goals with Zenith employees. We have not received the company's goals for several years. Last year we were told they were secret. We want to support their goals and are not afraid of change. This is an incorrect assumption made by upper management.
Review from IT Dept
more and more morale building
Review from Operations Dept
They need to know our Policy & Procedures and stop asking employee's what they are or what they do. They are clueless as to the workflow. They don't know anything.
Review from Admin Dept