Zenith American Solutions Leadership Employee Reviews
What do you like best about the leadership team?
I feel like the ones that I get to interact with understand or try to understand where we are coming from and what we need to function the best we can, and try to understand what we need
Posted 9 days ago
THERE IS NO MICROMANAGING AT ALL
Posted 9 days ago
Improvements and updates on current office trends
Posted 9 days ago
I appreciate the overall direction & support provided by the team
Posted 11 days ago
Brittany and Sierra are amazing
Posted 12 days ago
A good mix of strengths, shared goals and open communication
Posted 12 days ago
Team work, makes the dream work!
Posted 12 days ago
The new leadership team within the office cares for both the client and the in-office team. They are invested in doing what is necessary to create a better work environment and client experience. They are great partners, are open to suggestions, and regularly check in to see what can be done.
Posted 12 days ago
they are easy to talk to
They take time to listen to my concerns and they empathize when person things take place rather its my own person situation or family and I really appreciate that. They respect me as a person and I give the same respect, they understand that I do want to set career goals for promotions and health.
My direct supervisors lays it out - no apologies - just this is the way it is. Gives freedom to get things done as we see fit.
They will always help with difficult issues and situations.
how helpful they always are
Transparency is key which our team shows and I feel empowered by the strong leadership team in place
The team respond to all questions and concerns in a timely manner.
They care but overall ZAS has a communication breakdown and staff are left lost and adrift. No one knows who is in charge of what or who to contact if issues. It doesn't seem like one company, just a collection of locations.
They are personable, flexible, practical and supportive in coordination with Operations in my experience. More so than prior leadership.
Easy to work with and approachable
Dedication and Teamwork, consistency and follow through.
The leadership team is accessible, experienced, and focused on results. I appreciate their transparency, strategic direction, and willingness to listen to employees and support collaboration across the organization.
Review from Business Development Dept
What does the leadership team need to get better at?
Being more familiar with the employees workload
Posted 12 days ago
Organization with programmers and their specific clients. National processes does not work with all clients in which Sr Vp's & VP's Operational Managers need to take accountability of understanding the clients and develop a plan instead of the employees as it is based on their own knowledge.
Review from Business Development Dept
Communication; team building; visibility; organization.
Reality check- a picture of what is going on in the office/department daily. EVERYONE is taking on more and more people's tasks as people are being let go. THE Breaking point is coming,.
COMMUNICATION. It feels like everything that is being done is a secret and nobody gets to know what it is except those in the higher positions.
Learn how to speak, be team player, learn their job and not shift emails to others to do. Not assume, know your role as much as you say you do to others! Commucation, dedicatation! Currently i do not have any of this
When I 1st started, we had exposure to the CEO, there were all hands meetings. The only time we hear from her is post that her admin probably creates for all the holidays we observe. Seems we are losing more membership lives than we are gaining and creating RIFs at a crazy rate like I've never seen.
leadership team? too many leaders, not enough workers
They need to hire more people to do the work instead of reducing, and not replacing. Fix what's broken with all the systems, make the current clients happy - they will tell other Trustees about Zenith when the services they pay us for is TOP NOTCH, it can't be great if it's flawed.
The members of our group that are exempt have a health care program that is subpar. They need to do better, For those of us who have been at the company for a while are not seeing any incentives to keep going especially with the amount of work that we are expected to do every day.
Accurate training of others in all departments
Asking for feedback from Employees to help ease procedures for our specific jobs and implement useful procedures
I think that management should take employees who want to learn more serious. I think that looking at more tenured employees for advancement is better than hiring outside. Also leadership should be able to clearly explain updates to policy, procedures and guidelines.
These funds are complex and have many employers under them, there needs to be management based on the number of employers. If there is a very large number of employers under a fund, then a mgr should manage only that one fund, if 3 funds have same amount of employers then one mgr for those 3 funds.
Reasonable expectations, better onboarding process
Review from Finance Dept
'Leadership' (above my supervisor) needs to be aware of their employees' work loads, and processes. Mgmt should be pro-active, not re-active. 'Emergencies' (or 'fires') happen so often they've become commonplace. Prioritizing WITH employees' workloads are a must to decrease employee stress.
Review from Finance Dept
Fire the owners. There is a reason private equity has such a negative reputation.
Review from IT Dept
communication methods, training implementation, having training before implementing a new required job skill
Review from Customer Support Dept
Providing rewards that encourage people to stay here. Employees struggle to get recognized and promoted while executive team grows and gets recognized and promoted all the time. Appearance is the executive makes changes without seeking out suggestions from those of us that do the work.
Review from IT Dept
management and fairness with tasks
Review from Admin Dept