Zenith American Solutions Employee Reviews
Out of 1439 Zenith American Solutions employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping Zenith American Solutions improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Zenith American Solutions compared to all other departments at the company.
Briefly describe your overall experience at your company
It has been a steady decline is positivity and faith in leadership
Posted 13 days ago
What do you like best about the leadership team?
My supervisor seeks my input and is not dismissive like the previous one was.
Posted 7 days ago
ELT team is innovative, supportive, and encouraging.
Posted 11 days ago
they're lowkey open minded. they openly support arguing, so everyone gets a chance to be heard. convincing them your argument is valid is a different story though lol
Posted 12 days ago
My manager always makes herself available to assist when needed.
Posted 13 days ago
I do not like the yes no answer capabil only. There is no room for a real response. This question was is the leadership team doing what they can to retain you. I said no, Now the quest above this says what do you like best about leadership team. The 2 do not seem to match are they supposed to?
Posted 14 days ago
What does the leadership team need to get better at?
When I 1st started, we had exposure to the CEO, there were all hands meetings. The only time we hear from her is post that her admin probably creates for all the holidays we observe. Seems we are losing more membership lives than we are gaining and creating RIFs at a crazy rate like I've never seen.
Posted 12 days ago
leadership team? too many leaders, not enough workers
Posted 14 days ago
They need to hire more people to do the work instead of reducing, and not replacing. Fix what's broken with all the systems, make the current clients happy - they will tell other Trustees about Zenith when the services they pay us for is TOP NOTCH, it can't be great if it's flawed.
The members of our group that are exempt have a health care program that is subpar. They need to do better, For those of us who have been at the company for a while are not seeing any incentives to keep going especially with the amount of work that we are expected to do every day.
Accurate training of others in all departments
What is the best part about your compensation package?
The best part about compensation package is my salary and PTO.
Posted 11 days ago
Everything is fair with the exception of health benefits
Posted 13 days ago
Holidays, PTO days, flex accounts, 401K
Posted 13 days ago
The dental package is great.
Posted 14 days ago
The benefit I value most is the ability to work remotely, followed closely by paid time off and workplace flexibility. These benefits have a meaningful impact on my work-life balance and overall job satisfaction.
Posted 14 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
I have become a Lead entrusted with more responsibilities than I was being a Customer Service Rep. Thus, I feel my pay should reflect that.
Posted 7 days ago
my salary is below average. my pto is straight garbage. sick time comes outta pto, so i'm lowkey more inclined to go to work sick and get everyone else sick. required to work irl. my pto straight up sucks. i would be ok with my below avg salary if my pto wasn't peanuts. more pto. i want more pto.
Posted 12 days ago
The pay is not in alignment with other TPAs and health insurers and this year there weren't raises and ZERO communication around it, as well as no discussions for our 2026 goals. The health plan that we switched up to was a horrid, many of us need continuity of care and want to pay for the services
Posted 12 days ago
I believe Zenith has low pay. I am only now making what I was 10 years ago before I started here, in a similar position. I like the information on Znet, it is positive it keeps spirits lifted, shows what is going on in other offices, it is caring. Not enough room here for a review on actual team.
Posted 14 days ago
The work is not truly tied to the job classifications. Employees with longevity seem to be pulling loads in other areas not just under the work classification that you are in. Years past we were able to pick out "anniversary" gifts. Welfare benefits are worse I have ever seen.
Posted 14 days ago
What are some of the best things about your team?
We work together and answer questions for one another.
Posted 7 days ago
Zenith and PacFed teams are very supportive, always willing to help.
Posted 11 days ago
We connect well and for the most part we are in sync. We're innovative and care about one another as well as take pride in our work.
Posted 12 days ago
collaboration and problem solving skills
Posted 13 days ago
I like my team, we have some very unique personalities and sometimes it can make for interesting work environments, but I think that is true with any team. know. base I am grateful for . We do get general kudos but it sometimes feels forced and specific comments are generally more neg/neutral
Posted 14 days ago
What do your coworkers need to improve and how could you work together better?
some people have reached their skill ceiling or critical thinking ceiling. don't hire people who bang their head on the ceiling by getting out of bed. there's no room for improvement. hence why reduce is the first R in Reduce Reuse Recycle. Some coworkers need to learn what accountability is.
Posted 12 days ago
Some co-workers need to improve on just being friendly and courteous that includes members of the management team. We don't have to be friends but as a team we should at least be friendly.
Posted 13 days ago
There is so much history between all my coworkers that when I started it felt like I had to choose a side. One of the most outspoken members of the team just retired and she did not want to celebrate at work because she did not want everyone to attend. Very toxic environment.
Posted 14 days ago
This applies to individuals that have been with the company or over 5 years. Respect their co-works especially the leads in the department.
Communication is key. Taking notes when needed.
What is most positive about the culture and environment at your company?
That my current supervisor sees our strengths and has us build on them so that we can advance professionally.
Posted 7 days ago
Most positive about the culture and environment is the willingness for cohorts to help and be supportive.
Posted 11 days ago
they encourage voicing yourself. proper arguments will be listened to. my pushback is taken seriously. sometimes u have the opportunity to create brand new things.
Posted 12 days ago
Not sure anymore. There isn't that inclusivity that was once palpable, seems we're in the dark around what is happening with the company.
Posted 12 days ago
We stick together under the most dysfunctional circumstances. More work, more demands, less time
Posted 13 days ago
What needs to change to make the company culture better?
To see the employees as people, who are struggling, to see their value without them having to basically beg to have their value seen. To pay them appropriately for their value. Allowing employees to feel like they can come to you in good faith without fear of unnecessary consequence
Better management, better pay, better benefits, better organization.
Review from Finance Dept
Prioritize efficiency and accuracy. Breakdown the silos and better communication.
Review from Finance Dept
moral needs to be up. too many cliques. lots of negativity from team leads or higher ups.
Review from Admin Dept
There is no culture. It needs a culture.
Review from Customer Success Dept
What did you like most about the interview process?
I had a chance to not only tell them about what I can do for Zenith, but I also was able to get a good picture of the organization and understand how I would fit within the organization.
Review from Operations Dept
Very positive "vibes" and my questions were answered honestly
Review from Operations Dept
The questions regarding future state Zenith.
Review from Operations Dept
Transparency and the ability to speak with muliple people
Review from Business Development Dept
The interview process was interactive and the interviews were very engaged.
Review from IT Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Zenith American Solutions yet.
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What makes you most happy at work?
Being a mentor to newer agents and showing them how things are done with this company.
Posted 7 days ago
I get to go to work!
Posted 11 days ago
being good. solving a fun problem. sql
Posted 12 days ago
The comradery of my team and our interactions
Posted 12 days ago
Just being able to do my job to the best of my ability and knowing I can get assistance when/if I don't understand how to complete a task
Posted 13 days ago
What's going wrong and how can it be improved?
Too much thrown at staff at once. BIG projects, massive layoffs. Broken technology being implemented. Stakeholders unaware or uninterested in anything but bottom line
Posted 13 days ago
This place is going to hell quick, loss of clients, loss of quality workers,but it dont matter to me, Im out of here soon!
Posted 14 days ago
The focus of the top executives is on the budget and the investors, not on the clients that are the source of the income. Happy clients bring on more business. Make the existing clients happy with good products and they will bring in new clients. Word of mouth is the best advertisement there is!
As a supervisor I feel that there is so much daily work to be done regularly that I can't do any managerial work that I should be able to do. Also, there are several issues on a regular basis with our system software that many days makes our jobs difficult to complete timely
I feel that our company does not appreciate the good employees and not use our knowledge to improve procedures
What do you like best about your company?
There aren't any Outlook reviews of Zenith American Solutions yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Zenith American Solutions yet.
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