Zenith American Solutions Employee Reviews

Working remotely has been beneficial for me in regards to doing what I like to do in finance and accounting. Rollovers for PTO should be higher than 56 hours, and at least be 80. I'm not fond of the lack of advancements, no bonuses, and the low pay with our employment here. This should be fixed.

Review from Finance Dept · Posted 14 days ago

I have been here 25 years I would not have stayed if not satisfied,

Review from Operations Dept · Posted 14 days ago

I have been here over 20 years and I think the company listens to the employees concerns. They want to keep happy employees and also make sure we are keeping clients happy.

Review from IT Dept · Posted 14 days ago

This has been a good experience.

Review from Admin Dept · Posted 15 days ago

The wonderful company I hired into is gone. It's evolved into a cold, corporate entity that I don't even recognize.

Review from Admin Dept · Posted an hour ago

I do like the fact that we have weekly meetings to get updated on important financial items that need to be discussed, whether they deal with important deadlines, key technical issues where needed, being able to speak out about various thoughts with the work we do, etc...

Review from Finance Dept · Posted 14 days ago

Flexibility that I am afforded,

Review from Operations Dept · Posted 14 days ago

They inform us on company direction and communicate with the employees.

Review from IT Dept · Posted 14 days ago

Their commitment to caring about people.

Review from Admin Dept · Posted 15 days ago

THEY MAKE SOME CHANGES that are good

Review from IT Dept · Posted 15 days ago

Researching the client's needs and what staff needs in order to provide the best customer service to them. For the past few years, Zenith and HBH have FAILED to do this.

Review from Admin Dept · Posted an hour ago

Helping and answering questions timely. Feel like I am out here to sink or swim no guidance

Review from Customer Support Dept

Giving more positive feedback, caring about everyone on the team more personally. When I first started, we did a lot more as a team and since it is as though I work alone all of the time unless I am being told to do something extra.

Review from Finance Dept

Communication, tying goals to the work I've actually been doing, an annual review, and explanation why I received no raise, and an insulting bonus amount. Any kind of leadership presence, I've had next to none.

Review from Customer Success Dept

Recognizing our contributions and compensating the people who actually do the work. Especially when it comes to Customer Service. We are the front line representatives of our company.

Review from Operations Dept

The flexibility but I am unsure of our new medical plan.

Review from Operations Dept · Posted 14 days ago

We have a great Medical and Dental Plan

Review from IT Dept · Posted 14 days ago

I like the payment of my bills.

Review from Admin Dept · Posted 15 days ago

pay and vacation time thats it

Review from IT Dept · Posted 15 days ago

Benefits and perks that are offered.

Review from Operations Dept

It would be great based on the current economic market to be paid more fairly, and also have compensations like an actual bonus every year. This is something we don't have, and it also seems very challenging to progress in this organization based on my experiences.

Review from Finance Dept · Posted 14 days ago

Re-evaluate job duties and the pay associated with them as we have lost several team members and others have had to take up multiple roles with $0 additional pay or benefits.

Review from Customer Success Dept

Pay is low for 2025-2026

Review from Customer Support Dept

We have taken on more in customer service as far as taking CA calls now with no additional compensation

Review from Customer Support Dept

The company needs to do a better job of market comparison for salary comparisons.

Review from Operations Dept

We share a commitment to be the best we can for our client, despite Zenith's best efforts to prevent us from doing so.

Review from Admin Dept · Posted an hour ago

I do like the fact that we can work remotely and connect with our coworkers through the skype messaging platform. However, the appswe use are very old and it seems confusing why the organization isn't updating their application platforms like utilizing teams instead of skype to communicate.

Review from Finance Dept · Posted 14 days ago

Their diligence and honesty with communications.

Review from Operations Dept · Posted 14 days ago

We work together for the good of the client..

Review from IT Dept · Posted 14 days ago

The commitment to getting the work done.

Review from Admin Dept · Posted 15 days ago

My comments are attributable to outside of my team. I think the culture has stifled people over the years from speaking up and making change because it was not historically welcomed from what I understand.

Review from Operations Dept

Our leaders do no encourage group chats but rather took that away. I work from home so do not know my coworkers

Review from Customer Support Dept

Well for starter, education and clarification on job description is a big one. A lot of people, including myself, who do not know the job to the fullest extent. We only know what we are taught and are learning as problem come about. There should be more of a flow and procedures to follow.

Review from Admin Dept

its not a team atmosphere, lots of gossipy and whispers and closed doors. communication needs to be better.

Review from Admin Dept

I haven't been part of a team. I have a manager who hasn't been present, and managers of other teams who I need to work with. Only one of them has proven to be helfpul to me in the past 4 years. I've essentially been in a silo for my four years at Zenith.

Review from Customer Success Dept

Company culture is awful. My team is great.

Review from Admin Dept · Posted an hour ago

I'd say the convenience of working remotely makes getting our job duties and tasks done very efficiently and promptly.

Review from Finance Dept · Posted 14 days ago

For me the flexibility with schedule.

Review from Operations Dept · Posted 14 days ago

long term employees , which means they like the company as there is no huge turnover

Review from IT Dept · Posted 14 days ago

The offering of helping of others.

Review from Admin Dept · Posted 15 days ago

moral needs to be up. too many cliques. lots of negativity from team leads or higher ups.

Review from Admin Dept

There is no culture. It needs a culture.

Review from Customer Success Dept

Annual bonus and raise. It's just a very negative culture. No one i know is happy working here.

Review from Operations Dept

Better company communication of expectations - people need to read and listen to what they are given and people need to do their job. Create or enforce policy of wearing too much perfume in the workplace.

Review from Finance Dept

More communication, less bickering, and working to get the job done right the first time.

Review from Finance Dept

I had a chance to not only tell them about what I can do for Zenith, but I also was able to get a good picture of the organization and understand how I would fit within the organization.

Review from Operations Dept

Very positive "vibes" and my questions were answered honestly

Review from Operations Dept

The questions regarding future state Zenith.

Review from Operations Dept

Transparency and the ability to speak with muliple people

The interview process was interactive and the interviews were very engaged.

Review from IT Dept

I'm utilizing the knowledge and skills I've obtained in college and throughout my career working in previous jobs in the finance and accounting field. I'm glad I can determine how to analyze and asses problems and situations, and go about resolving what needs to be resolved in the current job I do.

Review from Finance Dept · Posted 14 days ago

Difficult to describe beyond the individuals I have direct contact with.

Review from Operations Dept · Posted 14 days ago

Getting stuff off my plate and getting it done correctly

Review from IT Dept · Posted 14 days ago

Getting the work expectations done.

Review from Admin Dept · Posted 15 days ago

Helping our members and clients and being abel to speak to them on the phone, I enjoy customer service

Review from Customer Support Dept

Cookie-cutter solutions do not bode well for a company with as many different unions as we work with. Infrastructure is AWFUL. The systems used for my client still haven't been updated since 2016, despite the fact that we've been asking since then.

Review from Admin Dept · Posted an hour ago

have and had people in charge that are bullies and they think theit way is the right way

Review from IT Dept · Posted 15 days ago

Moral is down across the board. I think this could be improved by more open and honest communication between Management and employees. The other compounding issue that I see is burn out. There are several people who are working more than 40 hours a week and even second jobs.

Review from Customer Success Dept

Technology is lacking. From my perspective and experience, there is too much of a dependency on one person or a small group of people, multiple systems that do the same thing, lack of communication across all levels.

Review from Operations Dept

Cannot get help in a timely fashion from supervisor or manager

Review from Customer Support Dept