Zenith American Solutions Outlook Employee Reviews

Getting my projects done on time. Interacting with my co-workers.

Posted 2 days ago

Being productive, seeing performance improve and helping people grow in their own skills and confidence as we discover -- we can DO this! We have some tough metrics and it is wonderful to see team members who have improved dramatically in the past year, with more growth ahead and success for Zenith

Posted 3 days ago

Talking to our members and helping them with their claim questions.

Posted 3 days ago

Knowing I made a difference in at least one person's day by helping, listening, supporting them.

Posted a month ago

I like helping others and get a sense of accomplishment knowing i have helped them.

Helping our members through life's challenges.

my coworkers are wonderful to be around, love my cubby and the work I do

succeeding at supporting my team the best ways I can.

I love the work I do and enjoy the people I work with

Nice people to work with and good environment.

What makes me most happy at work is knowing that our roles has a meaningful impact on our overall success.

Collaborating with others and working on a project where I can use my skills to make a difference for a participant.

Successfully completing projects & solving challenging problems.

The money and helping the members and providers

positive environment, helpful supervisors. friendliness of Managers

I love the work that I get to do everyday, it allows for a creative outlet, and something I've wanted to do for many years. This is the happiest I have been in a job in my nearly 30-year career.

The freedom to accomplish tasks without micromanagement.

I love my clients and my peers

I enjoy problem solving and resolving complex issues. It’s rewarding to work through a challenge and find a solution, especially when it requires critical

Being able to work remotely and independently as well as with a team to get things done.

The focus of the top executives is on the budget and the investors, not on the clients that are the source of the income. Happy clients bring on more business. Make the existing clients happy with good products and they will bring in new clients. Word of mouth is the best advertisement there is!

Posted 3 days ago

As a supervisor I feel that there is so much daily work to be done regularly that I can't do any managerial work that I should be able to do. Also, there are several issues on a regular basis with our system software that many days makes our jobs difficult to complete timely

Posted 3 days ago

I feel that our company does not appreciate the good employees and not use our knowledge to improve procedures

The employees are overburdened with too much work and no support.

there is no management and tasks are not split up and i do more than others

Review from Admin Dept

Managers expectations are unrealistic. It's very disorganized. There are a lot of conflicting deadlines.

Review from Finance Dept

Too much stress related to workload and favoritism within the workplace. Hire another position or two due to addt'l workload with new clients. Don't play favorites with schedules, and follow their own statements as to said schedules, for all employees on the team, not just some.

Review from Finance Dept

I don't care. I am retiring, so I can get away from this.

Review from IT Dept

Culture shift needed that needs to start with executive leadership. There used to be town hall meetings and we had visibility into the direction of the company. We desperately need visibility again. Company appears shaky and I feel we are left in the dark about the true health of the company.

Review from IT Dept

Isn't that what company leadership is supposed to do - understand the issues that are problems and improve or correct them? I don't know why people slack on efficiency and accuracy and make others clean up their issues.

Review from Finance Dept

Cookie-cutter solutions do not bode well for a company with as many different unions as we work with. Infrastructure is AWFUL. The systems used for my client still haven't been updated since 2016, despite the fact that we've been asking since then.

Review from Admin Dept

have and had people in charge that are bullies and they think theit way is the right way

Review from IT Dept

Moral is down across the board. I think this could be improved by more open and honest communication between Management and employees. The other compounding issue that I see is burn out. There are several people who are working more than 40 hours a week and even second jobs.

Review from Customer Success Dept

Technology is lacking. From my perspective and experience, there is too much of a dependency on one person or a small group of people, multiple systems that do the same thing, lack of communication across all levels.

Review from Operations Dept

Cannot get help in a timely fashion from supervisor or manager

Review from Customer Support Dept

It would be nice to have procedures and random check ins. The company communication could improve. The consequences of people's actions should be taken into consideration.

Review from Admin Dept

MY job is held up and having ongoing issues due to other teams within the company and things often go unanswered and need escalation causing stress to me. I feel entirely undervalued and my job is not compensated enough for the living conditions we are in now a days, makes it almost not worth it.

Review from Finance Dept

Does anyone answer Yes to the question of are you excited to go to work each day? If I may add an observation from my 3 decades of pension administration - To add value for a client you need accurate, timely and professional work. Our repts to clients need much work and I have start'd a task it.

Review from Admin Dept

Leadership is non-existent, directives and systems are constantly changing and convoluted, there is no feeling of team or belonging, pay and benefits are terrible. Non-existent feedback or communication about goals or growth.

Review from Customer Success Dept

The fear that our office, in particular, is being piece mealed out to other Zenith offices. We are losing clients to different divisions of the company and feel left in the dark most of the time.

Review from Finance Dept