Zenith American Solutions Outlook Employee Reviews

Learning new things to help continue to grow in this company.

Posted 4 days ago

Collaboration to get projects done.

Posted 6 days ago

Helping our members and clients

Posted 7 days ago

Helping others and resolving issues.

Posted 7 days ago

Building strong relationships, collaborating with talented colleagues, and helping the company grow by creating solutions that deliver meaningful value to our clients.

Review from Business Development Dept · Posted 7 days ago

Being a cheerleader for our internal teams and providing peace of mind for our clients. Being a trusted resource is rewarding.

Posted 8 days ago

Making sure my clients are taken care of. One on one member calls because I get to help them with complex issues that are disruptive to their lives. I love managing board meetings, my clients are terrific to work with. They rely on me and that means a lot because I pride myself on trust

Posted 8 days ago

Knowing that our team works well together.

Posted 8 days ago

Being a mentor to newer agents and showing them how things are done with this company.

Posted 15 days ago

I get to go to work!

Posted 19 days ago

being good. solving a fun problem. sql

Posted 20 days ago

The comradery of my team and our interactions

Posted 20 days ago

Just being able to do my job to the best of my ability and knowing I can get assistance when/if I don't understand how to complete a task

Posted 21 days ago

being able to help fix things, helping others learn and be positive.

Posted 22 days ago

When I don't have a lot of "fire's" to put out. Meaning it is a smooth day I could focus on MY JOB and complete it.

Posted 22 days ago

Making the client happy. Resolving issues, and getting a good days work in. This makes the day go by fast and fulfilling.

Posted 22 days ago

I like being busy. Anytime we have a big event for our department coming up and I am busy prepping I like being at work.

Posted 22 days ago

What makes me most happy at work is knowing that my work contributes to helping members and supports the organization's goals. I enjoy sharing knowledge, improving processes, and making a positive difference wherever possible.

Posted 22 days ago

Helping solve some complex problems

Posted 22 days ago

No day is the same

Posted 22 days ago

I do think that things may slowly be improving, but I feel that we have been set up to fail by prior leadership, especially operations leadership. Lack of training, lack of accountability in Operations, often poor communications, lack of customer focus.

Posted 6 days ago

Take a serious look at work culture, expectations and work to align with employees.

Posted 7 days ago

We don't know from one day to the next if our office will be open next month, let alone next week. The work is being sent to other offices where they know nothing of our clients and how our office does the work, things are being messed up and it feels like they are using that to shut us down.

Posted 8 days ago

Compqny hires just to fill seats, training lacks, and management is cluessless

Posted 8 days ago

Too much thrown at staff at once. BIG projects, massive layoffs. Broken technology being implemented. Stakeholders unaware or uninterested in anything but bottom line

Posted 21 days ago

This place is going to hell quick, loss of clients, loss of quality workers,but it dont matter to me, Im out of here soon!

Posted 22 days ago

The focus of the top executives is on the budget and the investors, not on the clients that are the source of the income. Happy clients bring on more business. Make the existing clients happy with good products and they will bring in new clients. Word of mouth is the best advertisement there is!

As a supervisor I feel that there is so much daily work to be done regularly that I can't do any managerial work that I should be able to do. Also, there are several issues on a regular basis with our system software that many days makes our jobs difficult to complete timely

I feel that our company does not appreciate the good employees and not use our knowledge to improve procedures

The employees are overburdened with too much work and no support.

there is no management and tasks are not split up and i do more than others

Review from Admin Dept

Managers expectations are unrealistic. It's very disorganized. There are a lot of conflicting deadlines.

Review from Finance Dept

Too much stress related to workload and favoritism within the workplace. Hire another position or two due to addt'l workload with new clients. Don't play favorites with schedules, and follow their own statements as to said schedules, for all employees on the team, not just some.

Review from Finance Dept

I don't care. I am retiring, so I can get away from this.

Review from IT Dept

Culture shift needed that needs to start with executive leadership. There used to be town hall meetings and we had visibility into the direction of the company. We desperately need visibility again. Company appears shaky and I feel we are left in the dark about the true health of the company.

Review from IT Dept

Isn't that what company leadership is supposed to do - understand the issues that are problems and improve or correct them? I don't know why people slack on efficiency and accuracy and make others clean up their issues.

Review from Finance Dept

Cookie-cutter solutions do not bode well for a company with as many different unions as we work with. Infrastructure is AWFUL. The systems used for my client still haven't been updated since 2016, despite the fact that we've been asking since then.

Review from Admin Dept

have and had people in charge that are bullies and they think theit way is the right way

Review from IT Dept

Moral is down across the board. I think this could be improved by more open and honest communication between Management and employees. The other compounding issue that I see is burn out. There are several people who are working more than 40 hours a week and even second jobs.

Review from Customer Success Dept

Technology is lacking. From my perspective and experience, there is too much of a dependency on one person or a small group of people, multiple systems that do the same thing, lack of communication across all levels.

Review from Operations Dept