Zenith American Solutions Client Services Department Employee Reviews

I have a positive view of the company.

Posted 7 days ago

I enjoy the fast paced environment and the challenges that come with new tasks/questions

There doesn't seem to be a cohesive effort to make staff feel like they are part of a larger company.

I am proud to be a part of this company and business, no regrets. I feel that Zenith has treated me well and rewarded my performance overall. I realize that this a very tough and competitive business segment.

Working with competent managers and staff helps provide a good experience

Brittany and Sierra are amazing

Posted 7 days ago

Transparency is key which our team shows and I feel empowered by the strong leadership team in place

The team respond to all questions and concerns in a timely manner.

They care but overall ZAS has a communication breakdown and staff are left lost and adrift. No one knows who is in charge of what or who to contact if issues. It doesn't seem like one company, just a collection of locations.

They are personable, flexible, practical and supportive in coordination with Operations in my experience. More so than prior leadership.

Reality check- a picture of what is going on in the office/department daily. EVERYONE is taking on more and more people's tasks as people are being let go. THE Breaking point is coming,.

COMMUNICATION. It feels like everything that is being done is a secret and nobody gets to know what it is except those in the higher positions.

Learn how to speak, be team player, learn their job and not shift emails to others to do. Not assume, know your role as much as you say you do to others! Commucation, dedicatation! Currently i do not have any of this

They need to hire more people to do the work instead of reducing, and not replacing. Fix what's broken with all the systems, make the current clients happy - they will tell other Trustees about Zenith when the services they pay us for is TOP NOTCH, it can't be great if it's flawed.

The affordable health insurance benefit through the union that includes my family and the union set wage increases to keep up with rising living costs

internet reimbursement, helps a lot in this economy

the company Annity Match is great

The bonus is a valuable reward.

I believe that the pay is commensurate with the job overall.

A liveable wage for starting pay.

Posted 7 days ago

A company that makes logical person related goals in order to accomplish the Administrative tasks expected. IE, changing platforms before know all of the implications, reorganizing departments without proper staff in place, deciding to close offices before know anything about the impact.

That we only get 2% raises or 2.9% merit raises. One gets a similar raise of someone who does not work as hard. Have to switch positions to make more money. People who recently come into the company make more money than the employees who have been here for many years.

I was promised something by the company, that if I could make the impossible happen with a client, I could expect XYZ. I delivered and the outcome I was promised never came. My admin who works remote was denied an internet stipend because she does not live in King County, rather one county over.

We constantly have to clean up messes others make.

We are efficient in handling concerns.

Posted 7 days ago

We have a mixture of personalities and backgrounds, diverse but meld well together, we work well and amicably together with very little conflict

strong support network in place helps me achieve what I need, especially when handling new tasks.

My Team truly cares about our participants

Their knowledge and drive to do well.

There is so much history between all my coworkers that when I started it felt like I had to choose a side. One of the most outspoken members of the team just retired and she did not want to celebrate at work because she did not want everyone to attend. Very toxic environment.

We celebrate each other's wins.

Posted 7 days ago

There is always something new to learn or a new task to handle so I enjoy learning new tasks and putting myself in new learning situations. The more I know the more I can help our funds and our teams

Every new hire brings positive change to the previous culture.

I really enjoy working with my Regional President and many of my colleagues. I appreciate the flexibility that we are given overall.

Everyone supports each other and work well together, no matter what department they work in

Making positive changes for others.

Posted 7 days ago

I like the work that I do, I love learning every day and my coworkers / team

I enjoy solving complex problems and being to go-to person for questions.

Collaboration to get projects done.

Helping our members and clients

I do think that things may slowly be improving, but I feel that we have been set up to fail by prior leadership, especially operations leadership. Lack of training, lack of accountability in Operations, often poor communications, lack of customer focus.

Take a serious look at work culture, expectations and work to align with employees.

We don't know from one day to the next if our office will be open next month, let alone next week. The work is being sent to other offices where they know nothing of our clients and how our office does the work, things are being messed up and it feels like they are using that to shut us down.

Compqny hires just to fill seats, training lacks, and management is cluessless

The focus of the top executives is on the budget and the investors, not on the clients that are the source of the income. Happy clients bring on more business. Make the existing clients happy with good products and they will bring in new clients. Word of mouth is the best advertisement there is!