Zenith American Solutions Client Services Department Employee Reviews

There doesn't seem to be a cohesive effort to make staff feel like they are part of a larger company.

Posted 6 days ago

I am proud to be a part of this company and business, no regrets. I feel that Zenith has treated me well and rewarded my performance overall. I realize that this a very tough and competitive business segment.

Posted 6 days ago

Working with competent managers and staff helps provide a good experience

Posted 7 days ago

Overall it is positive. I wish we were more proactive vs reactive and take time rolling out new initiatives to ensure product and work flow quality is at peek performance. I also think ELT could use more input from floor. They are a valuable untapped resource.

Posted 8 days ago

Baptism by fire, however it's a company I love and clients I hold in high regard.

Posted 8 days ago

The team respond to all questions and concerns in a timely manner.

Posted a day ago

They care but overall ZAS has a communication breakdown and staff are left lost and adrift. No one knows who is in charge of what or who to contact if issues. It doesn't seem like one company, just a collection of locations.

Posted 6 days ago

They are personable, flexible, practical and supportive in coordination with Operations in my experience. More so than prior leadership.

Posted 6 days ago

Easy to work with and approachable

Posted 7 days ago

Dedication and Teamwork, consistency and follow through.

Posted 7 days ago

Reality check- a picture of what is going on in the office/department daily. EVERYONE is taking on more and more people's tasks as people are being let go. THE Breaking point is coming,.

Posted 7 days ago

COMMUNICATION. It feels like everything that is being done is a secret and nobody gets to know what it is except those in the higher positions.

Posted 8 days ago

Learn how to speak, be team player, learn their job and not shift emails to others to do. Not assume, know your role as much as you say you do to others! Commucation, dedicatation! Currently i do not have any of this

Posted 8 days ago

They need to hire more people to do the work instead of reducing, and not replacing. Fix what's broken with all the systems, make the current clients happy - they will tell other Trustees about Zenith when the services they pay us for is TOP NOTCH, it can't be great if it's flawed.

the company Annity Match is great

Posted a day ago

The bonus is a valuable reward.

Posted 6 days ago

I believe that the pay is commensurate with the job overall.

Posted 6 days ago

Receiving our yearly merit increases

Posted 7 days ago

Currently the pay. The benefits have been cut over the years and it is hard to retain good employees without a solid benefit package.

Posted 8 days ago

A company that makes logical person related goals in order to accomplish the Administrative tasks expected. IE, changing platforms before know all of the implications, reorganizing departments without proper staff in place, deciding to close offices before know anything about the impact.

Posted 7 days ago

That we only get 2% raises or 2.9% merit raises. One gets a similar raise of someone who does not work as hard. Have to switch positions to make more money. People who recently come into the company make more money than the employees who have been here for many years.

Posted 7 days ago

I was promised something by the company, that if I could make the impossible happen with a client, I could expect XYZ. I delivered and the outcome I was promised never came. My admin who works remote was denied an internet stipend because she does not live in King County, rather one county over.

Posted 8 days ago

We constantly have to clean up messes others make.

Posted 8 days ago

Merit raises does not even cover cost of living. Working 7 days a week sometimes jist to keep ahead, not being reconginzed or even compensated makes you want to work less. I stay due to dedicatation, my clients and members

Posted 8 days ago

My Team truly cares about our participants

Posted a day ago

Their knowledge and drive to do well.

Posted 6 days ago

Customer focus, honesty, practical experience with this complicated and esoteric business.

Posted 6 days ago

Everyone works together for the benefit of the client

Posted 7 days ago

We all work to uplift and support one another despite work envrionment/loads.

Posted 7 days ago

There is so much history between all my coworkers that when I started it felt like I had to choose a side. One of the most outspoken members of the team just retired and she did not want to celebrate at work because she did not want everyone to attend. Very toxic environment.

Posted 22 days ago

Every new hire brings positive change to the previous culture.

Posted 6 days ago

I really enjoy working with my Regional President and many of my colleagues. I appreciate the flexibility that we are given overall.

Posted 6 days ago

Everyone supports each other and work well together, no matter what department they work in

Posted 7 days ago

The support each individual brings in to the office each day.

Posted 7 days ago

The networks and internal teams built, we lean on. It is hard to engage with those who do not respond so you seek those who are willing to ride the bus with you.

Posted 8 days ago

Collaboration to get projects done.

Posted 6 days ago

Helping our members and clients

Posted 7 days ago

Helping others and resolving issues.

Posted 7 days ago

Being a cheerleader for our internal teams and providing peace of mind for our clients. Being a trusted resource is rewarding.

Posted 8 days ago

Making sure my clients are taken care of. One on one member calls because I get to help them with complex issues that are disruptive to their lives. I love managing board meetings, my clients are terrific to work with. They rely on me and that means a lot because I pride myself on trust

Posted 8 days ago

I do think that things may slowly be improving, but I feel that we have been set up to fail by prior leadership, especially operations leadership. Lack of training, lack of accountability in Operations, often poor communications, lack of customer focus.

Posted 6 days ago

Take a serious look at work culture, expectations and work to align with employees.

Posted 7 days ago

We don't know from one day to the next if our office will be open next month, let alone next week. The work is being sent to other offices where they know nothing of our clients and how our office does the work, things are being messed up and it feels like they are using that to shut us down.

Posted 8 days ago

Compqny hires just to fill seats, training lacks, and management is cluessless

Posted 8 days ago

The focus of the top executives is on the budget and the investors, not on the clients that are the source of the income. Happy clients bring on more business. Make the existing clients happy with good products and they will bring in new clients. Word of mouth is the best advertisement there is!