Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Started very promising and loved the company 16 years ago. Today is 180 degree difference. Employees are not treated well or encouraged to better themselves. Jobs are shaky and executive leadership is seemingly non-existent as we only hear from them when we do wrong.
What are some of the best things about your team?
We learn together and respect each other. We treat each other like people and not a number. We encourage each other where the company lacks encouragement for our successes. They fill the gap that shouldn't exist.
What does the leadership team need to get better at?
Providing rewards that encourage people to stay here. Employees struggle to get recognized and promoted while executive team grows and gets recognized and promoted all the time. Appearance is the executive makes changes without seeking out suggestions from those of us that do the work.
What is most positive about the culture and environment at your company?
I'm proud of the work that we do for our customers and the difference we can make in their lives. I loved the old Zenith culture but it is slipping away. I hold out that I can be proud to work at Zenith someday as I know we are a promising company.
What's going wrong and how can it be improved?
Culture shift needed that needs to start with executive leadership. There used to be town hall meetings and we had visibility into the direction of the company. We desperately need visibility again. Company appears shaky and I feel we are left in the dark about the true health of the company.
Why do you feel undervalued and what would make you feel better about your compensation?
The company gives us a yearly raise potentially but we never get any bonuses at any holidays. Our insurance benefits are terrible. In my area I could make $20 K more doing the same type of work. I have tried to promote for years but due to constant executive personnel changes I get skipped over.
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