23
NPS
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10,000ft
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About 10,000ft's Brand
10,000ft makes simple, collaborative software designed for a modern workforce. Learn more about 10,000ft Plans & 10,000ft Insights. Among its major competitors, 10,000ft is ranked in 3rd place for NPS while Google is 1st, and Asana is 2nd.
Brand at a Glance
3.8/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
10,000ft Ranking
- #3 / 4 of its competitors
10,000ft NPS
10,000ft's Net Promoter Score (NPS) is a 23 with 50% Promoters, 23% Passives, and 27% Detractors. Net Promoter Score tracks whether 10,000ft's customers would recommend using the product based on a scale of -100 to 100.
10,000ft Overall NPS
| 50% | Promoters |
|---|---|
| 23% | Passives |
| 27% | Detractors |
10,000ft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 23 | Aug 2020 | 23 |
How Other Brands Compare
10,000ft is ranked third for NPS among its competitors. Google and Asana come in first and second, with Prezi coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
10,000ft NPS by Usage
10,000ft's NPS was rated 57 points by customers who have used 10,000ft's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
10,000ft Product Quality
3.8/5
10,000ft has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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10,000ft Product Information
10,000ft serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. 10,000ft supports Web devices and offers products for small, medium, and large sized businesses.
10,000ft’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.10000ft.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Productivity
SaaS
Languages Supported
English
Product Type
Scheduling Software
Workforce Management Software
Project Collaboration Software
Project Portfolio Management Software
Product Roadmap Software
Time Tracking Software
Resource Management Software
10,000ft Product Quality vs. Competitors
Compared to its competitors, 10,000ft's Product Quality score is rated right above PowerPoint, and is preceded by Basecamp.
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10,000ft Pricing
10,000ft ROI & Value For Money
3.9/5
10,000ft has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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10,000ft Pricing Plans
10,000ft has a pricing structure that accommodates small, medium, and large businesses.
Who Uses 10,000ft?
Small Businesses
Medium Businesses
Large Enterprises
10,000ft Pricing vs. Competitors
Compared to its competitors, 10,000ft's ROI score is rated right above Prezi, and is preceded by Asana.
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10,000ft Customer Service
3.7/5
10,000ft has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About 10,000ft's Customer Service
Address
619 Western Ave Suite 500, Seattle, WA 98104
Website
http://www.10000ft.com
10,000ft Customer Service vs. Competitors
Compared to its competitors, 10,000ft's Customer Service score is rated right above Prezi, and is preceded by Basecamp.
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