-41
NPS
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Fry's Food
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About Fry's Food's Brand
Among its major competitors, Fry's Food is ranked in 4th place for NPS while Fry's Electronics is 1st, and Sprouts Farmers Market is 2nd.
Brand at a Glance
92%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Fry's Food Ranking
- #4 / 4 of its competitors
Fry's Food NPS
Fry's Food's Net Promoter Score (NPS) is a -41 with 28% Promoters, 3% Passives, and 69% Detractors. Net Promoter Score tracks whether Fry's Food's customers would recommend using the product based on a scale of -100 to 100.
Fry's Food Overall NPS
| 28% | Promoters |
|---|---|
| 3% | Passives |
| 69% | Detractors |
Fry's Food NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -34 | Mar 2024 | -34 |
May 2024 -32 | May 2024 | -32 |
Jul 2024 -34 | Jul 2024 | -34 |
Aug 2024 -36 | Aug 2024 | -36 |
Sep 2024 -38 | Sep 2024 | -38 |
Oct 2024 -36 | Oct 2024 | -36 |
Nov 2024 -38 | Nov 2024 | -38 |
Dec 2024 -40 | Dec 2024 | -40 |
Jan 2025 -40 | Jan 2025 | -40 |
May 2025 -42 | May 2025 | -42 |
Nov 2025 -40 | Nov 2025 | -40 |
Dec 2025 -41 | Dec 2025 | -41 |
How Other Brands Compare
Fry's Food is ranked #4 for NPS among its competitors. Fry's Electronics and Sprouts Farmers Market come in first and second, with Walmart coming in at third.
Fry's Food |  Walmart |  Sprouts Farmers Market |  Fry's Electronics | |
| Global Ranking | #- | #104 | #- | #- |
| NPS | -41 | 7 | 12 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $382.64B | $3.12B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fry's Food NPS by Gender
Fry's Food's NPS was rated -54 by both Female and Male customers on Comparably.
Male
-54
Fry's Food's NPS was rated -54 by Male customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
Female
-54
Fry's Food's NPS was rated -54 by Female customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
Fry's Food NPS by Ethnicity
Fry's Food's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other 0 | Other | 0 |
Fry's Food NPS by Age
Fry's Food's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Fry's Food NPS by Usage
Fry's Food's NPS was rated the highest by customers who have used Fry's Food's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -26 | Over 10 Years | -26 |
Fry's Food NPS vs. Competitors
Compared to its competitors, Fry's Food's NPS is rated right below Walmart.
| COMPANY | NPS Score | |
|---|---|---|
| Fry's Electronics | 16 |
| Sprouts Farmers Market | 12 |
| Walmart | 7 |
| Fry's Food | -41 |
Fry's Food Customer Reviews
Out of the 5 Fry's Food customer reviews 1 was positive and 4 were constructive. Fry's Food customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fry's Food Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Fry's Food users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fry's Food Customer Loyalty Score by Gender
Fry's Food's Customer Loyalty score was rated 93 by both Female and Male customers on Comparably.
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Male
93%
Yes
Female
93%
Yes
Fry's Food Customer Loyalty Score by Ethnicity
Fry's Food's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
Other
Fry's Food Customer Loyalty Score by Age
Fry's Food's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
51-55 100% | 51-55 | 100% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
Fry's Food Customer Loyalty Score by Usage
Fry's Food's Customer Loyalty score was rated the highest by customers who have used Fry's Food's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Fry's Food Customer Loyalty Score by Industry
Fry's Food's Customer Loyalty score was rated 100% by both Aerospace and Aviation and Healthcare, Hospitals and Medicine industry customers.
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Fry's Food Customer Loyalty vs. Competitors
Compared to its competitors, Fry's Food's Customer Loyalty score is rated right above Fry's Electronics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fry's Food | 92% |
| Fry's Electronics | 77% |
| Walmart | 76% |
| Sprouts Farmers Market | 74% |
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Fry's Food Product Quality
2.5/5
Fry's Food has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Fry's Food Product Information
Fry's Food’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Fry's Food's product the highest.
- Company Size
- 10,000+ Employees
Quick Insights into Fry's Food Product Quality
Fry's Food's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Fry's Food Product Quality the Highest
Ranked Fry's Food Product Quality the Lowest
Fry's Food Product Quality Score by Gender
Female customers rated Fry's Food's Product Quality score 0.1 stars higher than Male customers.
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Male
2.1/5
Female
2.2/5
Fry's Food Product Quality Score by Ethnicity
Fry's Food's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
Other 2.7 | Other | 2.7 |
Fry's Food Product Quality Score by Age
Fry's Food's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.5 | 66+ | 1.5 |
Fry's Food Product Quality Score by Usage
Fry's Food's Product Quality score was rated the highest by customers who have used Fry's Food's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fry's Food Product Quality Score by Industry
Fry's Food's Product Quality score was rated 1.5 stars by both Aerospace and Aviation and Healthcare, Hospitals and Medicine industry customers.
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Fry's Food Product Quality vs. Competitors
Compared to its competitors, Fry's Food's Product Quality score is rated right below Fry's Electronics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sprouts Farmers Market | 3.8/5 |
| Walmart | 3.5/5 |
| Fry's Electronics | 3/5 |
| Fry's Food | 2.5/5 |
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Fry's Food Pricing
Fry's Food ROI & Value For Money
2.4/5
Fry's Food has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Fry's Food Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Fry's Food.
Quick Insights into Fry's Food ROI
Fry's Food's ROI score was rated highest by customers ages 61-65, and rated lowest by Hispanic or Latino customers.
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Ranked Fry's Food ROI the Highest
Ranked Fry's Food ROI the Lowest
Fry's Food ROI Score by Gender
Female customers rated Fry's Food's ROI score 0.1 stars higher than Male customers.
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Male
2/5
Female
2.1/5
Fry's Food ROI Score by Ethnicity
Fry's Food's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 2.6 | Other | 2.6 |
Fry's Food ROI Score by Age
Fry's Food's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
61-65 3 | 61-65 | 3 |
66+ 1.6 | 66+ | 1.6 |
Fry's Food ROI Score by Usage
Fry's Food's ROI score was rated the highest by customers who have used Fry's Food's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Fry's Food ROI Score by Industry
Fry's Food's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Fry's Food Pricing vs. Competitors
Compared to its competitors, Fry's Food's ROI score is rated right below Fry's Electronics.
| COMPANY | Pricing Score | |
|---|---|---|
| Sprouts Farmers Market | 3.5/5 |
| Walmart | 3.5/5 |
| Fry's Electronics | 3.3/5 |
| Fry's Food | 2.4/5 |
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Fry's Food Customer Satisfaction (CSAT)
Fry's Food Customer Satisfaction (CSAT) Score
27 / 100
Fry's Food has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
17%
Satisfied
10%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
12%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fry's Food Customer Satisfaction
Fry's Food's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Hispanic or Latino customers.
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Ranked Fry's Food Customer Satisfaction the Highest
Ranked Fry's Food Customer Satisfaction the Lowest
Fry's Food Customer Satisfaction Score by Gender
Female customers rated Fry's Food's Customer Satisfaction score 2 points higher than Male customers.
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23 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 62% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 67% |
Fry's Food Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fry's Food's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
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23 / 100
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
69%
CSAT according to Hispanic or Latino
Fry's Food's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
CSAT according to Other
Fry's Food's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Fry's Food Customer Satisfaction Score by Age
Fry's Food's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 0% |
Fry's Food Customer Satisfaction Score by Usage
Fry's Food's Customer Satisfaction score was rated the highest by customers who have used Fry's Food's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fry's Food Customer Satisfaction Score by Industry
Fry's Food's Customer Satisfaction score was rated 0 points by both Aerospace and Aviation and Healthcare, Hospitals and Medicine industry customers.
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}Fry's Food Customer Satisfaction vs. Competitors
Compared to its competitors, Fry's Food's Customer Satisfaction score is rated right below Fry's Electronics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sprouts Farmers Market | 68% |
| Walmart | 66% |
| Fry's Electronics | 60% |
| Fry's Food | 27% |
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Fry's Food Customer Service
2.2/5
Fry's Food has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Fry's Food Customer Service
Fry's Food's Customer Service score was rated highest by Other customers, and rated lowest by Hispanic or Latino customers.
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Ranked Fry's Food Customer Service the Highest
Ranked Fry's Food Customer Service the Lowest
Fry's Food Customer Service Score by Gender
Female customers rated Fry's Food's Customer Service score 0.2 stars higher than Male customers.
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Male
1.7/5
Female
1.9/5
Fry's Food Customer Service Score by Ethnicity
Fry's Food's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 3.4 | Other | 3.4 |
Fry's Food Customer Service Score by Age
Fry's Food's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Fry's Food Customer Service Score by Usage
Fry's Food's Customer Service score was rated the highest by customers who have used Fry's Food's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fry's Food Customer Service Score by Industry
Fry's Food's Customer Service score was rated 1.5 stars by both Aerospace and Aviation and Healthcare, Hospitals and Medicine industry customers.
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Fry's Food Customer Service vs. Competitors
Compared to its competitors, Fry's Food's Customer Service score is rated right below Fry's Electronics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sprouts Farmers Market | 3.5/5 |
| Walmart | 3.3/5 |
| Fry's Electronics | 3.1/5 |
| Fry's Food | 2.2/5 |
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Fry's Food as an Employer
2.4/5
Fry's Food has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Fry's Food scored a -41 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Fry's Food would recommend the brand to a friend. ENPS measures how likely Fry's Food employees would recommend working at Fry's Food to a friend.
Net Promoter Score
-41
NPS Score
| 28% | Promoters |
|---|---|
| 3% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 19% | Promoters |
|---|---|
| 11% | Passive |
| 70% | Detractors |
