-50
NPS
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OpSec Security
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About OpSec Security's Brand
OpSec Security is the industry leader in brand protection, compliance, and enhancement, helping customers capture greater value and mitigate vulnerabilities. Offering a unique portfolio that spans physical and digital technologies, OpSec provides integrated solutions to leading brand owners, media rights owners, and governments around the world. Among its major competitors, OpSec Security is ranked in 4th place for NPS while Black Duck Software is 1st, and NETSCOUT is 2nd.
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
OpSec Security Ranking
- #3 / 4 of its competitors
OpSec Security NPS
OpSec Security's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether OpSec Security's customers would recommend using the product based on a scale of -100 to 100.
OpSec Security Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
OpSec Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -33 | Nov 2023 | -33 |
May 2024 -50 | May 2024 | -50 |
How Other Brands Compare
OpSec Security is ranked third for NPS among its competitors. Black Duck Software and NETSCOUT come in first and second, with CyberX coming in at #4.
OpSec Security |  NETSCOUT |  CyberX |  Black Duck Software | |
| Global Ranking | #- | #665 | #- | #- |
| NPS | -50 | -7 | - | 5 |
| Valuation Updated every 24 hours for public companies | - | $2.12B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpSec Security NPS vs. Competitors
Compared to its competitors, OpSec Security's NPS is rated right below CSC.
| COMPANY | NPS Score | |
|---|---|---|
| Black Duck Software | 5 |
 | Threatcare | N/A |
| NETSCOUT | -7 |
 | CSC | -19 |
| OpSec Security | -50 |
OpSec Security Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of OpSec Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OpSec Security Customer Loyalty vs. Competitors
Compared to its competitors, OpSec Security's Customer Loyalty score is rated right above Threatcare, and is preceded by NETSCOUT.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Black Duck Software | 100% |
| CSC | 67% |
| NETSCOUT | 61% |
| OpSec Security | 53% |
| Threatcare | N/A |
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OpSec Security Product Quality
2/5
OpSec Security has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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OpSec Security Product Information
OpSec Security’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.opsecsecurity.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Government & Legal
SaaS
OpSec Security Product Quality vs. Competitors
Compared to its competitors, OpSec Security's Product Quality score is rated right above Threatcare, and is preceded by CSC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Black Duck Software | 3.9/5 |
| NETSCOUT | 3.3/5 |
| CSC | 2.7/5 |
| OpSec Security | 2/5 |
| Threatcare | N/A |
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OpSec Security Pricing
OpSec Security ROI & Value For Money
1.9/5
OpSec Security has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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OpSec Security Pricing vs. Competitors
Compared to its competitors, OpSec Security's ROI score is rated right above Threatcare, and is preceded by CSC.
| COMPANY | Pricing Score | |
|---|---|---|
| Black Duck Software | 3.8/5 |
| NETSCOUT | 3/5 |
| CSC | 2.8/5 |
| OpSec Security | 1.9/5 |
| Threatcare | N/A |
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OpSec Security Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OpSec Security Customer Satisfaction vs. Competitors
Compared to its competitors, OpSec Security's Customer Satisfaction score is rated right above Threatcare, and is preceded by Black Duck Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NETSCOUT | 42% |
| CSC | 39% |
| Black Duck Software | 0% |
| OpSec Security | 0% |
| Threatcare | 0% |
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OpSec Security Customer Service
2/5
OpSec Security has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About OpSec Security's Customer Service
Address
Opsec Security Limited 40 Phoenix Road, Washington NE38 0AD United Kingdom
Website
http://www.opsecsecurity.com
Phone Number
44 19 1417 5434
OpSec Security's Social Links
OpSec Security Customer Service vs. Competitors
Compared to its competitors, OpSec Security's Customer Service score is rated right above Threatcare, and is preceded by CSC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Black Duck Software | 3.9/5 |
| NETSCOUT | 2.9/5 |
| CSC | 2.8/5 |
| OpSec Security | 2/5 |
| Threatcare | N/A |
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OpSec Security as an Employer
4.6/5
OpSec Security has a 4.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
OpSec Security scored a -50 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of OpSec Security would recommend the brand to a friend. ENPS measures how likely OpSec Security employees would recommend working at OpSec Security to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 34% | Promoters |
|---|---|
| 40% | Passive |
| 26% | Detractors |
