100
NPS
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StepStone
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About StepStone's Brand
Among its major competitors, StepStone is ranked in 1st place for NPS while Indeed.com is 2nd, and Hamilton Lane is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
StepStone Ranking
- #1 / 4 of its competitors
StepStone NPS
StepStone's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether StepStone's customers would recommend using the product based on a scale of -100 to 100.
StepStone Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
StepStone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 100 | Oct 2024 | 100 |
How Other Brands Compare
StepStone is ranked first for NPS among its competitors. Indeed.com and Hamilton Lane come in second and third, with Securus Technologies coming in at #4.
StepStone |  Indeed.com |  Hamilton Lane |  Securus Technologies | |
| Global Ranking | #- | #253 | #- | #- |
| NPS | 100 | 3 | -10 | -86 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $86.63B | $2.95B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StepStone NPS vs. Competitors
Compared to its competitors, StepStone's NPS is rated right above Indeed.com.
| COMPANY | NPS Score | |
|---|---|---|
| StepStone | 100 |
| Indeed.com | 3 |
 | R-e-e-d | N/A |
| TorreyCove Capital Partners | N/A |
| Hamilton Lane | -10 |
| Securus Technologies | -86 |
StepStone Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of StepStone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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StepStone Customer Loyalty vs. Competitors
Compared to its competitors, StepStone's Customer Loyalty score is rated right above Hamilton Lane.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| StepStone | 100% |
| Hamilton Lane | 80% |
| Indeed.com | 78% |
| Securus Technologies | 76% |
| R-e-e-d | N/A |
| TorreyCove Capital Partners | N/A |
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StepStone Product Quality
5/5
StepStone has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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StepStone Product Information
StepStone’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.stepstone.com/
- Company Size
- 1,001-5,000 Employees
StepStone Product Quality vs. Competitors
Compared to its competitors, StepStone's Product Quality score is rated right above Hamilton Lane.
| COMPANY | Product Quality Score | |
|---|---|---|
| StepStone | 5/5 |
| Hamilton Lane | 3.6/5 |
| Indeed.com | 3.3/5 |
| Securus Technologies | 1.5/5 |
| R-e-e-d | N/A |
| TorreyCove Capital Partners | N/A |
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StepStone Pricing
StepStone ROI & Value For Money
5/5
StepStone has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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StepStone Pricing vs. Competitors
Compared to its competitors, StepStone's ROI score is rated right above Hamilton Lane.
| COMPANY | Pricing Score | |
|---|---|---|
| StepStone | 5/5 |
| Hamilton Lane | 3.7/5 |
| Indeed.com | 3.2/5 |
| Securus Technologies | 1.5/5 |
| R-e-e-d | N/A |
| TorreyCove Capital Partners | N/A |
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StepStone Customer Satisfaction (CSAT)
StepStone Customer Satisfaction (CSAT) Score
100 / 100
StepStone has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StepStone Customer Satisfaction vs. Competitors
Compared to its competitors, StepStone's Customer Satisfaction score is rated right above Hamilton Lane.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| StepStone | 100% |
| Hamilton Lane | 65% |
| Indeed.com | 58% |
| Securus Technologies | 8% |
| R-e-e-d | 0% |
| TorreyCove Capital Partners | 0% |
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StepStone Customer Service
5/5
StepStone has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About StepStone's Customer Service
Website
https://www.stepstone.com/
StepStone Customer Service vs. Competitors
Compared to its competitors, StepStone's Customer Service score is rated right above Hamilton Lane.
| COMPANY | Customer Service Score | |
|---|---|---|
| StepStone | 5/5 |
| Hamilton Lane | 3.5/5 |
| Indeed.com | 3.1/5 |
| Securus Technologies | 1.5/5 |
| R-e-e-d | N/A |
| TorreyCove Capital Partners | N/A |
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StepStone as an Employer
3.4/5
StepStone has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
StepStone scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of StepStone would recommend the brand to a friend. ENPS measures how likely StepStone employees would recommend working at StepStone to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
