46
NPS
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sharp
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About sharp's Brand
"Sharp designs, manufactures and sells electronic products such as audio, video, mobiles, LED lights and home appliances." Among its major competitors, sharp is ranked in 1st place for NPS while Sony is 2nd, and Hitachi is 3rd.Their current market cap is $10.31B
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
sharp Ranking
- #1 / 4 of its competitors
sharp NPS
sharp's Net Promoter Score (NPS) is a 46 with 67% Promoters, 12% Passives, and 21% Detractors. Net Promoter Score tracks whether sharp's customers would recommend using the product based on a scale of -100 to 100.
sharp Overall NPS
| 67% | Promoters |
|---|---|
| 12% | Passives |
| 21% | Detractors |
sharp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 19 | Jun 2023 | 19 |
Nov 2023 27 | Nov 2023 | 27 |
Jan 2024 30 | Jan 2024 | 30 |
Mar 2024 29 | Mar 2024 | 29 |
Apr 2024 34 | Apr 2024 | 34 |
May 2024 40 | May 2024 | 40 |
Jun 2024 42 | Jun 2024 | 42 |
Aug 2024 44 | Aug 2024 | 44 |
Oct 2024 40 | Oct 2024 | 40 |
Mar 2025 41 | Mar 2025 | 41 |
Jun 2025 43 | Jun 2025 | 43 |
Dec 2025 45 | Dec 2025 | 45 |
How Other Brands Compare
sharp is ranked first for NPS among its competitors. Sony and Hitachi come in second and third, with Samsung coming in at #4. Among those competitors, it is the lowest valued company behind Samsung.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
sharp NPS by Gender
Male customers rated sharp's NPS 33 points higher than Female customers.
Male
66
sharp's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
33
sharp's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
sharp NPS by Ethnicity
sharp's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
sharp NPS by Age
sharp's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
sharp NPS by Usage
sharp's NPS was rated the highest by customers who have used sharp's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
Over 10 Years 78 | Over 10 Years | 78 |
sharp Customer Reviews
Out of the 2 sharp customer reviews 2 were positive and 0 were constructive. sharp customer reviews reflect that all customers have a favorable experience using the products/services of the company.
sharp Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of sharp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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sharp Customer Loyalty Score by Gender
Female customers rated sharp's Customer Loyalty score 7% higher than Male customers.
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Male
93%
Yes
Female
100%
Yes
sharp Customer Loyalty Score by Ethnicity
sharp's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of sharp.
91
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
sharp Customer Loyalty Score by Age
sharp's Customer Loyalty score was rated 100% by customers ages 46-50 and customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
sharp Customer Loyalty Score by Usage
sharp's Customer Loyalty score was rated 100% by customers who have used sharp's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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sharp Customer Loyalty Score by Industry
sharp's Customer Loyalty score was rated 100% by both Consumer Electronics and Tech industry customers.
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sharp Customer Loyalty vs. Competitors
Compared to its competitors, sharp's Customer Loyalty score is rated right above Samsung, and is preceded by Hitachi.
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sharp Product Quality
4.1/5
sharp has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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sharp Product Information
sharp’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Consumer Electronics industry rated sharp's product the highest. Reviewers from the Tech industry rated sharp the lowest at 4.3.
- Website
- http://www.sharp-world.com/
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Quick Insights into sharp Product Quality
sharp's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 51-55.
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Ranked sharp Product Quality the Highest
Ranked sharp Product Quality the Lowest
sharp Product Quality Score by Gender
Male customers rated sharp's Product Quality score 0.5 stars higher than Female customers.
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Male
4.4/5
Female
3.9/5
sharp Product Quality Score by Ethnicity
sharp's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
sharp Product Quality Score by Age
sharp's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of sharp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 5 | 56-60 | 5 |
sharp Product Quality Score by Usage
sharp's Product Quality score was rated the highest by customers who have used sharp's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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sharp Product Quality Score by Industry
sharp's Product Quality score was rated the highest by Consumer Electronics industry customers, and the lowest by Tech industry customers.
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sharp Product Quality vs. Competitors
Compared to its competitors, sharp's Product Quality score is rated right above Hitachi, and is preceded by Sony.
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sharp Pricing
sharp ROI & Value For Money
3.9/5
sharp has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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sharp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Electronics industry. The users from the Tech industry think that they had the lowest ROI from sharp.
Quick Insights into sharp ROI
sharp's ROI score was rated highest by customers ages 56-60, and rated lowest by Asian or Pacific Islander customers.
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Ranked sharp ROI the Highest
Ranked sharp ROI the Lowest
sharp ROI Score by Gender
Male customers rated sharp's ROI score 0.4 stars higher than Female customers.
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Male
4.2/5
Female
3.8/5
sharp ROI Score by Ethnicity
sharp's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of sharp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
sharp ROI Score by Age
sharp's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
51-55 3.5 | 51-55 | 3.5 |
56-60 5 | 56-60 | 5 |
sharp ROI Score by Usage
sharp's ROI score was rated the highest by customers who have used sharp's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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sharp ROI Score by Industry
sharp's ROI score was rated the highest by Consumer Electronics industry customers, and the lowest by Tech industry customers.
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sharp Pricing vs. Competitors
Compared to its competitors, sharp's ROI score is rated right above Hitachi, and is preceded by Sony.
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sharp Customer Satisfaction (CSAT)
sharp Customer Satisfaction (CSAT) Score
81 / 100
sharp has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
14%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into sharp Customer Satisfaction
sharp's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Asian or Pacific Islander customers.
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Ranked sharp Customer Satisfaction the Highest
Ranked sharp Customer Satisfaction the Lowest
sharp Customer Satisfaction Score by Gender
Female customers rated sharp's Customer Satisfaction score 13 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
sharp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
sharp's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
sharp's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
sharp Customer Satisfaction Score by Age
sharp's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% | |||||||||||||||
| 51-55 | 67% |
sharp Customer Satisfaction Score by Usage
sharp's Customer Satisfaction score was rated 85 points by customers who have used sharp's products/services for Over 10 Years.
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sharp Customer Satisfaction Score by Industry
sharp's Customer Satisfaction score was rated 67 points by Tech industry customers.
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{
"title": "sharp Customer Satisfaction Score by Industry",
"text": "sharp's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "sharp's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}sharp Customer Satisfaction vs. Competitors
Compared to its competitors, sharp's Customer Satisfaction score is rated right above Hitachi, and is preceded by Sony.
Unlock sharp Customer Satisfaction vs. Competitors Data
VS
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sharp Customer Service
3.9/5
sharp has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About sharp's Customer Service
Address
Osyka, MS United States of America
Website
http://www.sharp-world.com/
Quick Insights into sharp Customer Service
sharp's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 51-55.
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Ranked sharp Customer Service the Highest
Ranked sharp Customer Service the Lowest
sharp Customer Service Score by Gender
Male customers rated sharp's Customer Service score 0.5 stars higher than Female customers.
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Male
4.4/5
Female
3.9/5
sharp Customer Service Score by Ethnicity
sharp's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of sharp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
sharp Customer Service Score by Age
sharp's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of sharp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.8 | 46-50 | 4.8 |
51-55 3.5 | 51-55 | 3.5 |
56-60 5 | 56-60 | 5 |
sharp Customer Service Score by Usage
sharp's Customer Service score was rated the highest by customers who have used sharp's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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sharp Customer Service Score by Industry
sharp's Customer Service score was rated the highest by Consumer Electronics industry customers, and the lowest by Tech industry customers.
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sharp Customer Service vs. Competitors
Compared to its competitors, sharp's Customer Service score is rated right above Hitachi, and is preceded by Sony.
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sharp as an Employer
4.5/5
sharp has a 4.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
sharp scored a 46 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of sharp would recommend the brand to a friend. ENPS measures how likely sharp employees would recommend working at sharp to a friend.
Net Promoter Score
46
NPS Score
| 67% | Promoters |
|---|---|
| 12% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
