-53
NPS
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Teco
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About Teco's Brand
Among its major competitors, Teco is ranked in 4th place for NPS while Entergy is 1st, and OGE Energy Corp is 2nd.
Brand at a Glance
82%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
Teco Ranking
- #4 / 4 of its competitors
Teco NPS
Teco's Net Promoter Score (NPS) is a -53 with 7% Promoters, 33% Passives, and 60% Detractors. Net Promoter Score tracks whether Teco's customers would recommend using the product based on a scale of -100 to 100.
Teco Overall NPS
| 7% | Promoters |
|---|---|
| 33% | Passives |
| 60% | Detractors |
Teco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Dec 2021 -66 | Dec 2021 | -66 |
Jan 2022 -40 | Jan 2022 | -40 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2022 -14 | Jul 2022 | -14 |
Dec 2022 -25 | Dec 2022 | -25 |
Oct 2024 -45 | Oct 2024 | -45 |
Dec 2024 -50 | Dec 2024 | -50 |
Nov 2025 -54 | Nov 2025 | -54 |
How Other Brands Compare
Teco is ranked #4 for NPS among its competitors. Entergy and OGE Energy Corp come in first and second, with SCANA Corporation coming in at third.
Teco |  Entergy |  OGE Energy Corp |  SCANA Corporation | |
| Global Ranking | #- | #847 | #- | #- |
| NPS | -53 | 21 | -41 | -53 |
| Valuation Updated every 24 hours for public companies | - | $20.03B | $1.41B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teco NPS by Gender
Teco's NPS was rated -78 by Male customers on Comparably.
Male
-78
Teco's NPS was rated -78 by Male customers on Comparably.
0%
Promoters
22%
Passives
78%
Detractors
Female
N/A
Teco's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Teco NPS by Ethnicity
Teco's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Teco NPS by Usage
Teco's NPS was rated -80 points by customers who have used Teco's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -80 | Over 10 Years | -80 |
Teco NPS vs. Competitors
Compared to its competitors, Teco's NPS is rated right below SCANA Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Entergy | 21 |
 | Southern Made | N/A |
| OGE Energy Corp | -41 |
| SCANA Corporation | -53 |
| Teco | -53 |
Teco Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Teco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Teco Customer Loyalty Score by Gender
Teco's Customer Loyalty score was rated 90 by Male customers on Comparably.
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Male
90%
Yes
Female
N/A
Yes
Teco Customer Loyalty Score by Ethnicity
Teco's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Teco.
100
out of 100
Caucasian
Teco Customer Loyalty Score by Usage
Teco's Customer Loyalty score was rated 82% by customers who have used Teco's products/services for Over 10 Years.
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Teco Customer Loyalty vs. Competitors
Compared to its competitors, Teco's Customer Loyalty score is rated right above SCANA Corporation, and is preceded by Entergy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OGE Energy Corp | 87% |
| Entergy | 84% |
| Teco | 82% |
| SCANA Corporation | 71% |
| Southern Made | N/A |
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Teco Product Quality
2.2/5
Teco has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Teco Product Information
Teco’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.tecoenergy.com/
Quick Insights into Teco Product Quality
Teco's Product Quality score was rated highest by Male customers.
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Ranked Teco Product Quality the Highest
Teco Product Quality Score by Gender
Teco's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Teco Product Quality Score by Ethnicity
Teco's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Teco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Teco Product Quality Score by Usage
Teco's Product Quality score was rated 1.5 stars by customers who have used Teco's products/services for Over 10 Years.
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Teco Product Quality vs. Competitors
Compared to its competitors, Teco's Product Quality score is rated right above SCANA Corporation, and is preceded by OGE Energy Corp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Entergy | 3.5/5 |
| OGE Energy Corp | 2.6/5 |
| Teco | 2.2/5 |
| SCANA Corporation | 2/5 |
| Southern Made | N/A |
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Teco Pricing
Teco ROI & Value For Money
2.3/5
Teco has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Teco ROI
Teco's ROI score was rated highest by Caucasian customers.
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Ranked Teco ROI the Highest
Teco ROI Score by Gender
Teco's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Teco ROI Score by Ethnicity
Teco's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Teco ROI Score by Usage
Teco's ROI score was rated 1.5 stars by customers who have used Teco's products/services for Over 10 Years.
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Teco Pricing vs. Competitors
Compared to its competitors, Teco's ROI score is rated right above OGE Energy Corp, and is preceded by Entergy.
| COMPANY | Pricing Score | |
|---|---|---|
| Entergy | 3.6/5 |
| Teco | 2.3/5 |
| OGE Energy Corp | 2.2/5 |
| SCANA Corporation | 1.7/5 |
| Southern Made | N/A |
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Teco Customer Satisfaction (CSAT)
Teco Customer Satisfaction (CSAT) Score
43 / 100
Teco has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Teco Customer Satisfaction
Teco's Customer Satisfaction score was rated highest by Male customers.
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Ranked Teco Customer Satisfaction the Highest
Teco Customer Satisfaction Score by Gender
Teco's Customer Satisfaction score was rated 22 by Male customers on Comparably.
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22 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 56% |
Teco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Teco's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Teco.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Teco Customer Satisfaction Score by Usage
Teco's Customer Satisfaction score was rated 20 points by customers who have used Teco's products/services for Over 10 Years.
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Teco Customer Satisfaction vs. Competitors
Compared to its competitors, Teco's Customer Satisfaction score is rated right above OGE Energy Corp, and is preceded by Entergy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Entergy | 65% |
| Teco | 43% |
| OGE Energy Corp | 37% |
| SCANA Corporation | 24% |
| Southern Made | 0% |
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Teco Customer Service
2.4/5
Teco has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Teco's Customer Service
Website
https://www.tecoenergy.com/
Quick Insights into Teco Customer Service
Teco's Customer Service score was rated highest by Male customers.
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Ranked Teco Customer Service the Highest
Teco Customer Service Score by Gender
Teco's Customer Service score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
Teco Customer Service Score by Ethnicity
Teco's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Teco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Teco Customer Service Score by Usage
Teco's Customer Service score was rated 1.5 stars by customers who have used Teco's products/services for Over 10 Years.
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Teco Customer Service vs. Competitors
Compared to its competitors, Teco's Customer Service score is rated right above OGE Energy Corp, and is preceded by Entergy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Entergy | 3.7/5 |
| Teco | 2.4/5 |
| OGE Energy Corp | 2.2/5 |
| SCANA Corporation | 1.7/5 |
| Southern Made | N/A |
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Teco as an Employer
3.7/5
Teco has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Teco scored a -53 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Teco would recommend the brand to a friend. ENPS measures how likely Teco employees would recommend working at Teco to a friend.
Net Promoter Score
-53
NPS Score
| 7% | Promoters |
|---|---|
| 33% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
