33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tns
Marketing or Exec? Claim Your Free Account
About Tns' Brand
TNS is a market research and market information group that provides market research insight. Among its major competitors, Tns is ranked in 1st place for NPS while Twilio Inc. is 2nd, and J.D. Power is 3rd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Tns Ranking
- #1 / 4 of its competitors
Tns NPS
Tns's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Tns's customers would recommend using the product based on a scale of -100 to 100.
Tns Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Tns NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
How Other Brands Compare
Tns is ranked first for NPS among its competitors. Twilio Inc. and J.D. Power come in second and third, with Tivo coming in at #4.
Tns |  Twilio Inc. |  Tivo |  J.D. Power | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 33 | 31 | -61 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $777.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tns NPS vs. Competitors
Compared to its competitors, Tns's NPS is rated right above Twilio Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Tns | 33 |
| Twilio Inc. | 31 |
| J.D. Power | 2 |
 | GfK | -7 |
| Tivo | -61 |
Tns Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tns users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tns Customer Loyalty vs. Competitors
Compared to its competitors, Tns's Customer Loyalty score is rated right above Twilio Inc., and is preceded by Tivo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tivo | 85% |
| Tns | 83% |
| Twilio Inc. | 80% |
| GfK | 74% |
| J.D. Power | 71% |
Unlock Tns Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tns Customer Loyalty vs. Competitors data and gain insights into your customers today.
Tns Product Quality
4/5
Tns has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tns' overall Product Quality score rated by its users and customers.
Tns Product Information
Tns’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.tnsglobal.com
- Company Size
- 201-500 Employees
Industry
Telecommunications
Tech
Professional Services
Tns Product Quality vs. Competitors
Compared to its competitors, Tns's Product Quality score is rated right above J.D. Power, and is preceded by Twilio Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Twilio Inc. | 4/5 |
| Tns | 4/5 |
| J.D. Power | 3.4/5 |
| GfK | 3.4/5 |
| Tivo | 2.4/5 |
Unlock Tns Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tns Product Quality vs. Competitors data and gain insights into your customers today.
Tns Pricing
Tns ROI & Value For Money
3.8/5
Tns has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tns' overall ROI score rated by its users and customers.
Tns Pricing vs. Competitors
Compared to its competitors, Tns's ROI score is rated right above J.D. Power, and is preceded by Twilio Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Twilio Inc. | 3.9/5 |
| Tns | 3.8/5 |
| J.D. Power | 3.5/5 |
| GfK | 3/5 |
| Tivo | 2.1/5 |
Unlock Tns ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tns ROI vs. Competitors data and gain insights into your customers today.
Tns Customer Satisfaction (CSAT)
Tns Customer Satisfaction (CSAT) Score
100 / 100
Tns has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tns Customer Satisfaction vs. Competitors
Compared to its competitors, Tns's Customer Satisfaction score is rated right above Twilio Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tns | 100% |
| Twilio Inc. | 75% |
| J.D. Power | 60% |
| GfK | 55% |
| Tivo | 33% |
Unlock Tns Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tns Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Tns Customer Service
3.8/5
Tns has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tns' overall Customer Service score rated by its users and customers.
About Tns's Customer Service
Address
London, AR United States of America
Website
www.tnsglobal.com
Tns Customer Service vs. Competitors
Compared to its competitors, Tns's Customer Service score is rated right above J.D. Power, and is preceded by Twilio Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Twilio Inc. | 3.8/5 |
| Tns | 3.8/5 |
| J.D. Power | 3.5/5 |
| GfK | 3.2/5 |
| Tivo | 1.9/5 |
Unlock Tns Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tns Customer Service vs. Competitors data and gain insights into your customers today.
Tns as an Employer
2.2/5
Tns has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tns scored a 33 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Tns would recommend the brand to a friend. ENPS measures how likely Tns employees would recommend working at Tns to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
