-22
NPS
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FloSports
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About FloSports' Brand
FloSports is the innovator in live digital sports and original content. Among its major competitors, FloSports is ranked in 5th place for NPS while Sporticos is 1st, and FOX Entertainment is 2nd.Their current valuation is $250.00M
Brand at a Glance
65%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
FloSports Ranking
- #4 / 4 of its competitors
FloSports NPS
FloSports's Net Promoter Score (NPS) is a -22 with 32% Promoters, 14% Passives, and 54% Detractors. Net Promoter Score tracks whether FloSports's customers would recommend using the product based on a scale of -100 to 100.
FloSports Overall NPS
| 32% | Promoters |
|---|---|
| 14% | Passives |
| 54% | Detractors |
FloSports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -14 | Oct 2023 | -14 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -22 | Dec 2023 | -22 |
Jan 2024 -23 | Jan 2024 | -23 |
Mar 2024 -23 | Mar 2024 | -23 |
Apr 2024 -25 | Apr 2024 | -25 |
Jun 2024 -22 | Jun 2024 | -22 |
Oct 2024 -24 | Oct 2024 | -24 |
Apr 2025 -22 | Apr 2025 | -22 |
May 2025 -23 | May 2025 | -23 |
Aug 2025 -21 | Aug 2025 | -21 |
Oct 2025 -21 | Oct 2025 | -21 |
How Other Brands Compare
FloSports is ranked #4 for NPS among its competitors. Sporticos and YouTube come in first and second, with ESPN coming in at third. Among those competitors, it is the lowest valued company behind YouTube.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FloSports NPS by Gender
Female customers rated FloSports's NPS 16 points higher than Male customers.
Male
-50
FloSports's NPS was rated -50 by Male customers on Comparably.
22%
Promoters
6%
Passives
72%
Detractors
Female
-34
FloSports's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
FloSports NPS by Ethnicity
FloSports's NPS was rated -62 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -62 | Caucasian | -62 |
FloSports NPS by Age
FloSports's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
FloSports NPS by Usage
FloSports's NPS was rated the highest by customers who have used FloSports's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
1 to 2 Years -63 | 1 to 2 Years | -63 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
FloSports NPS vs. Competitors
Compared to its competitors, FloSports's NPS is rated right below ESPN.
| COMPANY | NPS Score | |
|---|---|---|
 | Sporticos | 100 |
 | FOX Entertainment | 20 |
 | YouTube | 12 |
 | ESPN | -4 |
| FloSports | -22 |
FloSports Customer Reviews
Out of the 7 FloSports customer reviews 3 were positive and 4 were constructive. FloSports customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
FloSports Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of FloSports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FloSports Customer Loyalty Score by Gender
Female customers rated FloSports's Customer Loyalty score 5% higher than Male customers.
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Male
65%
Yes
Female
70%
Yes
FloSports Customer Loyalty Score by Ethnicity
FloSports's Customer Loyalty score was rated 58% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FloSports.
58
out of 100
Caucasian
FloSports Customer Loyalty Score by Age
FloSports's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FloSports.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
46-50 55% | 46-50 | 55% |
66+ 78% | 66+ | 78% |
FloSports Customer Loyalty Score by Usage
FloSports's Customer Loyalty score was rated the highest by customers who have used FloSports's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FloSports Customer Loyalty Score by Industry
FloSports's Customer Loyalty score was rated 40% by Accounting industry customers.
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FloSports Customer Loyalty vs. Competitors
Compared to its competitors, FloSports's Customer Loyalty score is rated right above Sporticos, and is preceded by FOX Entertainment.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| YouTube | 80% |
| ESPN | 74% |
| FOX Entertainment | 67% |
| FloSports | 65% |
| Sporticos | N/A |
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FloSports Product Quality
2.8/5
FloSports has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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FloSports Product Information
FloSports’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated FloSports's product the highest.
- Website
- http://www.flosports.tv/
- Company Size
- 201-500 Employees
Industry
Media
Quick Insights into FloSports Product Quality
FloSports's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked FloSports Product Quality the Highest
Ranked FloSports Product Quality the Lowest
FloSports Product Quality Score by Gender
Female customers rated FloSports's Product Quality score 0.3 stars higher than Male customers.
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Male
2.3/5
Female
2.6/5
FloSports Product Quality Score by Ethnicity
FloSports's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FloSports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
FloSports Product Quality Score by Age
FloSports's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FloSports.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
46-50 1.5 | 46-50 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
FloSports Product Quality Score by Usage
FloSports's Product Quality score was rated the highest by customers who have used FloSports's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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FloSports Product Quality Score by Industry
FloSports's Product Quality score was rated 2 stars by Accounting industry customers.
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FloSports Product Quality vs. Competitors
Compared to its competitors, FloSports's Product Quality score is rated right above Sporticos, and is preceded by ESPN.
| COMPANY | Product Quality Score | |
|---|---|---|
| FOX Entertainment | 3.4/5 |
| YouTube | 3.4/5 |
| ESPN | 3/5 |
| FloSports | 2.8/5 |
| Sporticos | N/A |
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FloSports Pricing
FloSports ROI & Value For Money
2.6/5
FloSports has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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FloSports Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into FloSports ROI
FloSports's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked FloSports ROI the Highest
Ranked FloSports ROI the Lowest
FloSports ROI Score by Gender
Female customers rated FloSports's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FloSports.
Male
2.2/5
Female
2.5/5
FloSports ROI Score by Ethnicity
FloSports's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FloSports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
FloSports ROI Score by Age
FloSports's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FloSports.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
46-50 1.5 | 46-50 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
FloSports ROI Score by Usage
FloSports's ROI score was rated the highest by customers who have used FloSports's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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FloSports ROI Score by Industry
FloSports's ROI score was rated 1.8 stars by Accounting industry customers.
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FloSports Pricing vs. Competitors
Compared to its competitors, FloSports's ROI score is rated right above Sporticos, and is preceded by ESPN.
| COMPANY | Pricing Score | |
|---|---|---|
| FOX Entertainment | 3.2/5 |
| YouTube | 3.1/5 |
| ESPN | 2.9/5 |
| FloSports | 2.6/5 |
| Sporticos | N/A |
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FloSports Customer Satisfaction (CSAT)
FloSports Customer Satisfaction (CSAT) Score
42 / 100
FloSports has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
21%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FloSports Customer Satisfaction
FloSports's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked FloSports Customer Satisfaction the Highest
Ranked FloSports Customer Satisfaction the Lowest
FloSports Customer Satisfaction Score by Gender
Female customers rated FloSports's Customer Satisfaction score 12 points higher than Male customers.
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21 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 50% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
FloSports Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FloSports' Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
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23 / 100
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
31%
Very Dissatisfied
46%
FloSports Customer Satisfaction Score by Age
FloSports's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FloSports.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 66+ | 0% |
FloSports Customer Satisfaction Score by Usage
FloSports's Customer Satisfaction score was rated the highest by customers who have used FloSports's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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FloSports Customer Satisfaction vs. Competitors
Compared to its competitors, FloSports's Customer Satisfaction score is rated right above Sporticos, and is preceded by ESPN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FOX Entertainment | 72% |
| YouTube | 61% |
| ESPN | 50% |
| FloSports | 42% |
| Sporticos | 0% |
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FloSports Customer Service
2.5/5
FloSports has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About FloSports's Customer Service
Address
979 Springdale Rd Suite 120, Austin, TX 78702
Website
http://www.flosports.tv/
Phone Number
5122201691
Quick Insights into FloSports Customer Service
FloSports's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked FloSports Customer Service the Highest
Ranked FloSports Customer Service the Lowest
FloSports Customer Service Score by Gender
Female customers rated FloSports's Customer Service score 0.5 stars higher than Male customers.
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Male
2/5
Female
2.5/5
FloSports Customer Service Score by Ethnicity
FloSports's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
FloSports Customer Service Score by Age
FloSports's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
46-50 1.5 | 46-50 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
FloSports Customer Service Score by Usage
FloSports's Customer Service score was rated the highest by customers who have used FloSports's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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FloSports Customer Service Score by Industry
FloSports's Customer Service score was rated 1.8 stars by Accounting industry customers.
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FloSports Customer Service vs. Competitors
Compared to its competitors, FloSports's Customer Service score is rated right above Sporticos, and is preceded by ESPN.
| COMPANY | Customer Service Score | |
|---|---|---|
| FOX Entertainment | 3.3/5 |
| YouTube | 3/5 |
| ESPN | 2.9/5 |
| FloSports | 2.5/5 |
| Sporticos | N/A |
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FloSports as an Employer
2.8/5
FloSports has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
FloSports scored a -22 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of FloSports would recommend the brand to a friend. ENPS measures how likely FloSports employees would recommend working at FloSports to a friend.
Net Promoter Score
-22
NPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 37% | Promoters |
|---|---|
| 23% | Passive |
| 40% | Detractors |
