48
NPS
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cayan
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About cayan's Brand
Among its major competitors, cayan is ranked in 1st place for NPS while Stripe is 2nd, and Block is 3rd.
Brand at a Glance
4.1/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
cayan Ranking
- #1 / 4 of its competitors
cayan NPS
cayan's Net Promoter Score (NPS) is a 48 with 68% Promoters, 12% Passives, and 20% Detractors. Net Promoter Score tracks whether cayan's customers would recommend using the product based on a scale of -100 to 100.
cayan Overall NPS
| 68% | Promoters |
|---|---|
| 12% | Passives |
| 20% | Detractors |
cayan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 48 | Aug 2020 | 48 |
How Other Brands Compare
cayan is ranked first for NPS among its competitors. Stripe and Block come in second and third, with Vantiv coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
cayan NPS by Usage
cayan's NPS was rated the highest by customers who have used cayan's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
cayan Product Quality
4.1/5
cayan has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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cayan Product Information
cayan serves markets in the United States. cayan supports Web devices and offers products for small and medium sized businesses.
cayan’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://cayan.com/
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
cayan Product Quality vs. Competitors
Compared to its competitors, cayan's Product Quality score is rated right above Stripe.
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cayan Pricing
cayan ROI & Value For Money
4.3/5
cayan has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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cayan Pricing Plans
cayan has a pricing structure that accommodates small and medium businesses.
Who Uses cayan?
Small Businesses
Medium Businesses
cayan Pricing vs. Competitors
Compared to its competitors, cayan's ROI score is rated right above Stripe.
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VS
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cayan Customer Service
5/5
cayan has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About cayan's Customer Service
Website
http://cayan.com/
cayan Customer Service vs. Competitors
Compared to its competitors, cayan's Customer Service score is rated right above Stripe.
Unlock cayan Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full cayan Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
cayan scored a 48 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of cayan would recommend the brand to a friend. ENPS measures how likely cayan employees would recommend working at cayan to a friend.
Net Promoter Score
48
NPS Score
| 68% | Promoters |
|---|---|
| 12% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
